Lordelo do Ouro hotels in Porto

"It was a very bad experience in my 30 years traveling . It was especially bad in the housekeeper department. The cleaning staff who did our room has no training at all. 1. When we came back to our room in the end of the 1st day, all dirty cups were not cleaned or replaced. No new coffee capsules were filled. No new water bottle was replaced. The towels were changed, but missing one. The sink still had toothpaste stain on. 2. Our friend’s room had no new bath tissue added . The leftover from last day was not enough so had to run to downstairs to ask because there was no housekeeper phone number to dial. 3. We asked for two separated twin beds. One comforter was folded king size. The other is twin comforter. One of us was did not sleep well because was too hot. We asked to change when we realized that was a wrong comforter. I only can say the staff was too lazy to get another right comforter for the twin bed set up. I don’t want judge whether this hotel qualify 5 state. They even lack of very basic services. After I complained to the front desk (I actually wanted to speak with the manager on duty. I was told not available and they will covey it to manager). I neither heard from the manager nor any sincere apology since then."

"First visit to Porto and what a perfect choice of hotel. A few steps up from the river and many restaurants. Check in and out was very easy and friendly staff. The room was lovely too"

"Wir bekamen sogar ein besseres Zimmer, alles war sauber und das Zimmer wurde jeden Tag gemacht . Abends immer eine kleine Schokolade am Bett. Sehr freundlich.Super"

"Room was beautiful and kept clean. Staff werenall friendly and helpful. Food was excellent. Loved the whole experience. "

"Room was very clean. Staff were excellent. Very friendly and helpful"

"Marta was super attentive providing all the tourist information about Porto. Hotel food is delicious, breakfast is worth the money!"

"Location is great, a few blocks from the city center. However, what was strange was that it had a refer, stove and microwave and coffee maker but not one cup, glass, fork, knife, spoon, or coffee. Also, nothing, not anything, to cook with. "

"Absolutely beautiful hotel in a great location. Staff were amazing and went above and beyond for all requests. Highly recommend this gem of a hotel, would go back in a heartbeat!!"

"Very welcoming staff Clean rooms but small"