I really thought I was going to like Kasa based on the reviews we read beforehand, but my stay was nothing short of a disappointment.
The toilet was clogged — with a family of four, you can imagine how unacceptable that was. When we reported it, we were told to use the gym facilities instead.
There were no extra sheets provided for the sofa bed we needed to use, and the kitchen lacked very basic cooking items. For example, there was no baking tray, which made the oven mostly unusable.
Overall, the stay fell WAYYY below expectations and basic accommodation standard. his place felt like it used to be good, but is now either badly administered, heading toward bankruptcy, or possibly both.
That said, the one in-room staff was amazing, Vincent in particular from security, super was helpful and professional, and deserves recognition.
