Pucón Los Pozones Hotels

"There’s nothing I enjoy more than coming back to a place after two years and being remembered. Everyone was eager to provide anything I needed, from towels to every small detail. I truly felt that the staff went above and beyond to make me comfortable. The rooms were perfectly clean, and the location is fantastic. If you’re going to Pucón, I don’t think you’ll find a better spot."

"Hairdryer and easier checkout Ways to pay clearer on website"

"Stunning views, world class food. Stuffed trout was amazing. We loved our relaxing stay there. Good pool and sauna. Fabulous staff. "

"Great location and friendly staff. "

"This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience. Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation. The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price. But what really made the difference during this stay was **Soledad Carvajal at reception**. I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day. Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times. Employees like Soledad Carvajal make the stay worth every penny."

" Loft Pucon has all you need, and is easy to find and enter. Localized in walking distance from good restaurants."

"Staff was very friendly "

"The breakfast was perfect! The owners themselves preparred our eggs! They make their own preserves (jam) and they are delicious! The room was very clean and modern. We will be back! "

"Great place to stay! The location is excellent as well. We enjoyed the breakfast which included scrambled eggs, toast, fruit, juice and coffee"