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Reviews of The Grady

4 out of 5
The Grady
601 W Main St, Louisville, KY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 496 out of 627 reviews" "
Rating 8 - Good. 79 out of 627 reviews" "
Rating 6 - Okay. 32 out of 627 reviews" "
Rating 4 - Poor. 12 out of 627 reviews" "
Rating 2 - Terrible. 8 out of 627 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful in recommending what to see and how to get there.
Stayed 2 nights in May 2024

10/10 Excellent

Azin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean, in a clean area next to two steakhouses.
Stayed 1 night in May 2024

10/10 Excellent

beatrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Check in experience
Stayed 1 night in May 2024

10/10 Excellent

fran

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Area not so much.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were extremely friendly! And the hotel itself felt grand without being over the top!
Stayed 4 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Henry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very okay
Stayed 4 nights in Apr 2024

10/10 Excellent

Margaret Beth

Travelled with group
Liked: Staff & service, property conditions & facilities
Loved the speakeasy restaurant. All of the staff was attentive and helpful. As with everything in our lives, maintenance and care is key.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! All that was missing was a microwave in the room. I loved everything about this place. Timothy was fantastical! 5 stars
Stayed 2 nights in Apr 2024

10/10 Excellent

Dakota

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a perfect location for all activities.
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grady is a nice hotel with well appointed rooms. No minibar though! But not a biggie from our perspective.
Stayed 1 night in Apr 2024

8/10 Good

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating. The location was great due to a lot of activity going on the weekend we were there.
Stayed 3 nights in Apr 2024

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities
Delightful stay! The staff is very welcoming and the location is great.
Stayed 3 nights in Apr 2024

10/10 Excellent

ann

Stayed 1 night in Apr 2024

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grady Hotel is such a beautiful hotel and the location is perfect to downtown Louisville KY. The staff is friendly and accommodating. The hotel has a nice old world charm that fits the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Stayed 1 night in Apr 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Appreviate that the HVAC was not the typical exterior wall unit that kicks on and off. It was quiet and stable through my stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kate

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms, lobby and restaurant are beautifully decorated. We enjoyed the comfort of the bed and the seating areas in the lobby. However, the service and professionalism of the valet and reception desk staff is lacking. We also found housekeeping was not the best. Our room was “serviced” each day but not everything was always cleaned or replaced. It was so disappointing because it’s a beautiful hotel. The food and service at the restaurant is top notch and would definitely recommend that.
Stayed 3 nights in Apr 2024

8/10 Good

linda

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Sheli

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and in a perfect location to enjoy downtown.
Stayed 3 nights in Apr 2024

6/10 Okay

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 3 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

6/10 Okay

Bonnie

Disliked: Staff & service
Rooms are very small and not family friendly. Parking is valet only and there was a fee. In room could hear conversations in other rooms and shouting in hallway. Would not stay there again
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Bonnie, thank you for the feedback. We appreciate you sharing your experiance. We are a boutique hotel in a historic building downtown which has its challenges. We apologize for any inconvenience this caused for you and your family.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Timothy was very nice! Bar and restaurant excellent.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

2/10 Terrible

Haven

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Lots of things good, service people were general rude.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Haven, thank you for sharing your experience. Your feedback will be shared with the team to foster improvements. We hope for another opportunity to WOW you.

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel recommend it for sure!
Stayed 3 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

10/10 Excellent

carissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch amenities and the bed was wonderful! The hotel itself was immaculate. Staff was very friendly and the neighborhood had lots of places to walk to.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for sharing your experience. We are thrilled to share your feedback with the team. Looking forward to seeing you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

10/10 Excellent

LLOYD

Stayed 2 nights in Mar 2024

6/10 Okay

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ver clean... but... paper tin walls and ceiling. You could hear every foot step and adjacent rooms tvs. Didnt get much sleep because of the clogging going on above us.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for the feedback. We apologize for any inconvenience experianced.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
I like that it feels very cozy
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

10/10 Excellent

Michael

Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Thank you for the review!

10/10 Excellent

shelby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and close to many attractions and restaurants.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

10/10 Excellent

Anya

Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

10/10 Excellent

Malorie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely kind and helpful.
Stayed 4 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

10/10 Excellent

amy

Liked: Property conditions & facilities
The hotel is beautiful and has a lovely history. The art and lighting is gorgeous. The rooms are so pretty and extremely comfortable. The staff is very friendly too!
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for the review. We look forward to seeing you again.

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly & professional staff, & walkable
Stayed 1 night in Feb 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

10/10 Excellent

Guy Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and restaurant. Let me that they embrace their history and integrate that into the hotel's theme/decor.b
Stayed 1 night in Feb 2024
Response from General Manager on 3 Apr 2024
Thank you for the review. We look forward to seeing you again.

10/10 Excellent

Stephanie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place. Staff was super friendly & helpful with suggestions. Beds were comfy. Blackout curtains are amazing
Stayed 2 nights in Feb 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.

10/10 Excellent

Marie

Travelled with family, Business traveller
Beautiful old hotel. Very accommodating.
Stayed 1 night in Feb 2024
Response from General Manager on 3 Apr 2024
Thank you for the review! We look forward to welcoming you back.