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Reviews of La Quinta Inn & Suites by Wyndham Lubbock Southwest

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lubbock Southwest
6401 62nd Street, Lubbock, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 738 out of 1170 reviews" "
Rating 8 - Good. 215 out of 1170 reviews" "
Rating 6 - Okay. 98 out of 1170 reviews" "
Rating 4 - Poor. 56 out of 1170 reviews" "
Rating 2 - Terrible. 63 out of 1170 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angelo

Liked: Amenities
Clean, modern and all the amenities line can ask for. Enjoyed my stay.
Stayed 1 night in May 2024
Response from CB on 17 May 2024
Thank you for your feedback

10/10 Excellent

Laura

It was very clean and smelled good.
Stayed 1 night in May 2024
Response from CB on 17 May 2024
Thank you for your feedback. We appreciate your business and feedback

8/10 Good

Adewonuola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in May 2024
Response from Front desk on 15 May 2024
Thank you for your feedback. I apologize for any inconveniences during your stay

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from MA on 15 May 2024
Thank you for your feedback. We appreciate your time.

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from MA on 14 May 2024
Thank you for your feedback. We appreciate your time.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from CB on 12 May 2024
Thank you for your feedback.

10/10 Excellent

Lupita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great everyone so friendly! Parking was great
Stayed 2 nights in May 2024
Response from CB on 12 May 2024
Thank you for your feedback.

10/10 Excellent

LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from CB on 10 May 2024
Thank you for your feedback.

10/10 Excellent

Sharon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was so sweet and nice. I forgot her name, but I gave her a five star.
Stayed 1 night in May 2024
Response from CB on 9 May 2024
Thank you for your feedback. Look forward seeing you again soon

10/10 Excellent

donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member at check-in desk was exceptional. So friendly and inviting.
Stayed 1 night in May 2024
Response from CB on 9 May 2024
Thank you for your feedback. Hope to have stay with us again soon

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in May 2024
Response from CB on 8 May 2024
Thank you for your feedback

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CB on 9 May 2024
Thank you for your feedback

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a great price. Loved the suite 👌
Stayed 1 night in Apr 2024
Response from MA on 6 May 2024
Thank you for your feedback. We look forward to seeing you again soon.

10/10 Excellent

Delilah

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean room was clean everything was excellent!!!!
Stayed 1 night in May 2024
Response from CB on 5 May 2024
Thank you for your feedback

8/10 Good

Velia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, clean and comfortable. Would recommend.
Stayed 1 night in Apr 2024
Response from CB on 4 May 2024
Thank you for your feedback

6/10 Okay

Claudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We book hotels somewhat frequently and normally book the hotel next door but decided to give La Quinta a try because they have a beautiful pool outside. Right before we checked in a bad storm blew through Lubbock so we completely understand why the pool was closed that day, but as we had promised our 5 year old that we would go swimming, we decided to go ahead and also get a night at the Country Inn through Expedia like we always do. Long story short, the La Quinta employee never told us that we could go swimming next door for no charge since their pool was closed, especially since they knew that that was our reason for being there. Everything else was fine. Everyone was nice, everything was clean. It was just that bit of information that would have been nice to know.
Stayed 2 nights in May 2024
Response from CB on 3 May 2024
Thank you for your feedback. I apologize for any inconvenient during your stay

8/10 Good

Rickey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful.
Stayed 2 nights in Apr 2024
Response from Front desk on 3 May 2024
Thank you for your feedback.

10/10 Excellent

Desarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice! Felt fancy 😊
Stayed 1 night in Mar 2024
Response from CB on 2 May 2024
Thank you for your feedback. Look forward to having with again.

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Front desk on 29 Apr 2024
Thank you for your feedback!

10/10 Excellent

Brandi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt safe here! The one thing I didn’t like was they are limited on parking for a weekend trip.
Stayed 1 night in Apr 2024
Response from Front desk on 29 Apr 2024
Thank you for your feedback, I apologize for any inconvenience during your stay.

8/10 Good

Sharon

Travelled with family, Business traveller
Liked: Cleanliness, amenities
The hotel was clean and the rooms were comfortable. The breakfast area in the morning was a mess. It was very dirty and was not being tended to AT ALL. The person working the breakfast area was sitting at the counter eating while all of the coffee carafes were completely empty, food was empty and the counters were filthy and trash can was overflowing. The area was not full so there was not an excuse for this. We didn’t even attempt to eat breakfast the next morning because it was so bad.
Stayed 3 nights in Apr 2024
Response from CB on 28 Apr 2024
Thank you for your feedback

10/10 Excellent

Ericka

Travelled with family
I will be back! I’ll
Stayed 1 night in Apr 2024
Response from CB on 28 Apr 2024
Thank you for your feedback.

10/10 Excellent

Dora

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms and clean. Friendly staff and good breakfast.
Stayed 1 night in Apr 2024
Response from CB on 27 Apr 2024
Thank you for your feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CB on 27 Apr 2024
Thank you for your feedback.

8/10 Good

JIMMY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and clean and quiet. The breakfast was ok
Stayed 1 night in Apr 2024
Response from CB on 25 Apr 2024
Thank you for your feedback.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from CB on 25 Apr 2024
Thank you for feedback.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from CB on 25 Apr 2024
Thank you for your feedback

10/10 Excellent

Debbie, Fort McKavett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and everyone was so nice and helpful
Stayed 1 night in Apr 2024
Response from MA on 23 Apr 2024
Thank you for your feedback. Your feedback is important to us. Hope to see you next time.

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting hair everywhere and to loud and to many stains
Stayed 1 night in Apr 2024
Response from CB on 24 Apr 2024
Thank you for your feedback. I will share your feedback with housekeeping staff.

8/10 Good

Laci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Service was really good!
Stayed 1 night in Apr 2024
Response from Front desk on 22 Apr 2024
Thank you for your feedback!

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice quiet as well
Stayed 2 nights in Apr 2024
Response from MA on 22 Apr 2024
Thank you for your feedback. Your feedback is important to us. Hope to see you next time.

10/10 Excellent

kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with breakfast for UIL Regional Track meet!
Stayed 1 night in Apr 2024
Response from CB on 19 Apr 2024
Thank you for your feedback

8/10 Good

Roberto

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The lady at front desk, Cristina had attitude. I add another night on my room and look like didn’t want to do it. So is pleasant to start a day with an attitude. I don’t care if she was having a bad day. That not a way to treat customers I was on room 3321
Stayed 1 night in Apr 2024
Response from CB on 18 Apr 2024
Thank you for your feedback. I apologize for any inconvenience i’m sorry that you feel like that, but I was not giving you attitude. I was having a fabulous day once’s again I want to apologize.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean, and the beds were comfortable
Stayed 1 night in Apr 2024
Response from CB on 18 Apr 2024
Thank you for your feedback.

6/10 Okay

Jeremy

Travelled with partner
Disliked: Property conditions & facilities
Nice hotel, but pool was not up and running.
Stayed 1 night in Apr 2024
Response from CB on 18 Apr 2024
Thank you for your feedback

10/10 Excellent

Jennifer, Carrollton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christina, front desk supervisor/ mgr, was friendly and welcoming. She remembered us, felt refreshing. The room decor was stylish and comfortable. Breakfast was average, no complaints. The kitchen staff was attentive. Overall, great place to stay in Lubbock. Very pleasant stay twice in a month.
Stayed 2 nights in Apr 2024
Response from CB on 18 Apr 2024
Thank you for your feedback. We appreciate your feedback hope to see you soon

6/10 Okay

Linda

Travelled with partner
Disliked: Amenities, property conditions & facilities
Breakfast was mediocre at best. Seemed as though whatever was not eaten one day was put out the next morning~ dried out eggs and sausage, no thank you. Also, the pool and hot tub were both closed. With the temperature near 90 each day, it was why I chose this hotel~ such a disappointment with no warning or prior notification. Though we frequently stay at La Quinta properties, we won’t return to this location.
Stayed 4 nights in Apr 2024
Response from CB on 18 Apr 2024
Thank you for your feedback. I will be sharing your feedback with my staff breakfast attend and the pool is a outdoor pool will not reopen until city comes inspect it and gives the green to open it sorry for the inconvenience

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing front desk service and the property and rooms were really nice
Stayed 1 night in Apr 2024
Response from Front desk on 17 Apr 2024
Thank your feedback. Hope to see you soon.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with access to food, shopping and the airport. There was an older gentleman cleaning the lobby restrooms that needs a refresher on customer service. The front desk staff were pleasant.
Stayed 2 nights in Apr 2024
Response from MA on 15 Apr 2024
Thank you for your feedback. You feedback is very important for us. Hope to see you again.

6/10 Okay

J-R

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
One of the 3 rooms we reserved was not clean. When brought to her attention, the woman at the front desk was very apologetic and helpful. I have no problem returning because of her response and honest surprise.
Stayed 1 night in Apr 2024
Response from Front desk on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice for the price. The rooms are remodeled & very clean. There was an adequate amount of storage. We will stay there again.
Stayed 1 night in Apr 2024
Response from CB on 12 Apr 2024
Thank you for your feedback. Look forward to seeing you again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Very clean. Good breakfast.
Stayed 1 night in Apr 2024
Response from CB on 11 Apr 2024
Thank you for your feedback.

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities
Like this hot
Stayed 1 night in Apr 2024
Response from CB on 10 Apr 2024
Thank you for your feedback

2/10 Terrible

Shirley

Still waiting in line to get checked in. Have been in line for 25 minutes
Stayed 1 night in Apr 2024
Response from CB on 10 Apr 2024
Thank you for your feedback

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very clean and most of all the staff was extremely friendly and helpful!!!. We will be staying again on our way back to Washington state!
Stayed 1 night in Apr 2024
Response from Front desk on 7 Apr 2024
Thank you for your feedback, we look forward to seeing you again.

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CB on 8 Apr 2024
Thank you for your feedback.

6/10 Okay

Shiloh

Travelled with partner
The noise outside the room in the hallway was so loud all you could hear was people slamming doors. The room noise above us all you could hear was people stomping around while we were trying to sleep.
Stayed 2 nights in Apr 2024
Response from CB on 7 Apr 2024
Thank you for your feedback. I apologize for the inconvenience

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing the bar wasn’t open and the pool outside
Stayed 2 nights in Jan 2024
Response from Front desk on 5 Apr 2024
Thank you for your feedback. Looking forward to seeing you in the near future.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things were great
Stayed 1 night in Apr 2024
Response from MA on 2 Apr 2024
Thank you for your feedback. Looking forward to seeing you in the near future.