入口

大鈀漢牙買加全包溫泉渡假村的評價

4.5 out of 5

評價

7.6

不錯

10 分評分,優異;1226 則評價中有 493 則" "
8 分評分,不錯;1226 則評價中有 317 則" "
6 分評分,一般;1226 則評價中有 188 則" "
4 分評分,欠佳;1226 則評價中有 104 則" "
2 分評分,很差;1226 則評價中有 124 則" "

8.4/10 

整潔度

7.8/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

chunming

讚好:整潔度和住宿狀況
於 2023 年 8 月住了 1 晚
Guest Relations Supervisor 於 2023年8月11日的回應
Dear Chunming,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!Warm regards,Krysten Nelson

10/10 優異

Joanne

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This property was beautiful, and peaceful. I was only able to stay for a few days but I was still able to experience how warm and welcoming the entire staff was. The food was also amazing, one of the best that I experienced at an all inclusive resort. Everything was flavorful, which is exactly how I like it. The resort had amazing bartenders as well. When I come back to Jamaica I promise to stay at this resort again. My friend and I had an amazing time.
於 2024 年 5 月住了 2 晚
Ashley-Ann Dunkley- Guest Services 於 2024年5月23日的回應
Dear Joanne, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 優異

Douglas

讚好:整潔度、職員與服務和住宿狀況
Ashley-Ann Dunkley- Guest Services 於 2024年5月23日的回應
Dear Douglas, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 優異

Oriane

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Formule tout compris Spectacles de 9pm Plage privée
於 2024 年 5 月住了 3 晚
Ashley-Ann Dunkley- Guest Services 於 2024年5月21日的回應
Dear Oriane, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 不錯

Jacquais

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property is well maintained for the most part. Kids pool was closed a few days during our stay. The buffett food was average but the dinner reservations were excellent.
於 2024 年 5 月住了 4 晚
Ashley-Ann Dunkley- Guest Services 於 2024年5月21日的回應
Dear Jacquais, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 一般

Denise

不滿:職員與服務
於 2024 年 5 月住了 4 晚
Abigail Facey 於 2024年5月21日的回應
Dear Denise, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.

8/10 不錯

Kena Nicole

讚好:整潔度和職員與服務
於 2024 年 5 月住了 4 晚
Ashley-Ann Dunkley- Guest Services 於 2024年5月21日的回應
Dear Kena Nicole, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 不錯

Iyana

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our stay was great! The staff were amazing, the food was actually good for a resort and we were attended to at all times. There were one or two scheduling issues on the 3/4th night but they were resolved quickly! We especially loved our last night’s dinner server Calvin Green at Montego Bay Buffet. Calvin Green was so sweet, accommodating, and spoke positivity throughout our evening! He kept our cups filled and ensured we had all we needed throughout our dinner.
於 2024 年 5 月住了 4 晚
Ashley-Ann Dunkley- Guest Services 於 2024年5月21日的回應
Dear Iyana , We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

4/10 欠佳

Melissa

家人同遊, 多人同遊
不滿:職員與服務
This resort was not a great experience. My sister had a wedding here and was not treated well after bringing a huge party to their resort. The staff was either very rude or really nice but nothing was urgent to them. There were a lot of arrangements that did not occur or failed to provide. The food was not good nor were the drinks. Unfortunately, I would not recommend this resort to others.
於 2024 年 5 月住了 4 晚
Abigail Facey 於 2024年5月15日的回應
Dear Melissa, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that your sister's wedding arrangements did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

10/10 優異

Nichole Davis (Bolingbrook)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is my 9th visit to this resort. I can't imagine staying anywhere else in Jamaica. The room was updated and clean. The staff are always kind and willing to help. Yoga by the beach is great, dancing at the Infinity Bar is awesome and the food is delicious.
於 2024 年 5 月住了 5 晚
Abigail Facey 於 2024年5月15日的回應
Dear Nichole Davis, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 不錯

Melissa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 5 晚
Abigail Facey 於 2024年5月16日的回應
Dear Melissa, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 優異

Eddie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was excellent and extremely courteous. The property is beautiful and the main pool is like no other. The room seemed recently refurbished and had a nice new feel to it, however, the furniture seemed like the same previous furniture. Food was great and the buffet had good variety. Overall it was a very pleasant and enjoyable stay.
於 2024 年 5 月住了 2 晚
Abigail Facey 於 2024年5月14日的回應
Dear Eddie, We appreciate you leaving a review of your stay at our resort and bestowing upon us a stunning five-star rating! We are overjoyed to have been granted the chance to welcome you and provide an amazing, unwinding, and unforgettable vacation. We are grateful for your recommendation of our resort to your family and friends and we work hard every day to meet our aim of making our guests into fans. We think that the greatest representatives of our resort are its visitors, and your endorsement of us speaks volumes about the caliber of the services we offer. We hope to see you again soon and will keep working hard to surpass your expectations!

8/10 不錯

Timothy

讚好:整潔度、職員與服務和住宿狀況
Place was nice will be back
於 2024 年 5 月住了 4 晚
Ashley-Ann Dunkley- Guest Services 於 2024年5月13日的回應
Dear Timothy, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 優異

Mellika

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff members are very welcoming and kind. I’ve stay at this resort before 10/10.
於 2024 年 4 月住了 4 晚
Justine - Guest Services 於 2024年5月7日的回應
Dear Mellika,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 優異

Sara

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was very good
於 2024 年 4 月住了 5 晚
Ashley-Ann Dunkley 於 2024年5月3日的回應
Dear Sara, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 不錯

Gregg

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Some of the staff in certain areas of the resort were less than helpful. Others went above and beyond to make sure we were happy. The pros outweigh the cons, but sadly, we won’t be back to this resort.
於 2024 年 4 月住了 10 晚
Justine - Guest Services 於 2024年5月2日的回應
Dear Gregg, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

6/10 一般

Silvana

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My stay was great after we were able to checkin to our room. We arrived for a family vacation to the resort around 12 pm and we were fully aware that check in was at 3pm and we were informed our room was not ready at time of arrival. We had lunch and enjoyed the property around until it was time dor check. 3pm came and we were informed room would not be ready for another hour at that point we asked to speak to a supervisor because we were told we would be informed through email and that was not the case. We found out by going to the receptionist and asking. At that point we asked to speak to a supervisor and automatically the receptionist at the front desk found an available unit for us without an issue. This goes to show that if you dont ask for higher ups they sucker you to believe that you have to wait but the minute you ask for supervisor they make accomodations. Other than that my stay was great. My family and i enjoyed our stay. The staff was amazing. Food was great i will go back in the future again
於 2024 年 4 月住了 5 晚
Justine - Guest Services 於 2024年5月2日的回應
Dear Silvana, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.

10/10 優異

Baljeet

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to relax and enjoy
於 2024 年 4 月住了 5 晚
Abigail Facey 於 2024年5月1日的回應
Dear Baljeet, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 不錯

Jody (Barrie)

多人同遊
讚好:整潔度和設施服務
Excellent evening cocktail options including music. Trecia at Poseidon served us wonderfully. All other servers were laissez faire, tough to get tea/coffee or water refills when at the restaurants.
於 2024 年 4 月住了 3 晚
Justine - Guest Services 於 2024年4月30日的回應
Dear Jody, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 優異

Sohajdeep

親子同遊
讚好:整潔度、設施服務和住宿狀況
Activities, property, dining options are amazing. Staff needs better training and management.
於 2024 年 3 月住了 4 晚
Justine - Guest Services 於 2024年4月30日的回應
Dear Sohajdeep, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! Though we are disappointed to learn that some experiences did not meet your expectations, we strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 優異

Ayda

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This property exceeded all my expectations. I will be back again to this beautiful resort
於 2024 年 4 月住了 6 晚
Justine - Guest Services 於 2024年4月30日的回應
Dear Ayda, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 優異

Elizabeth

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was a great family spot. If you are looking to mostly stay at the resort and make use of all the amenities this is a great place. The kids activities are exceptional. It’s pretty far out from other busy areas of Jamaica but a few minutes from Dolphin Cove which was lots of fun swimming with the dolphins. Negril is about a 45min drive.
於 2024 年 4 月住了 7 晚
Sansaria Smith 於 2024年4月29日的回應
Dear Elizabeth, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 優異

Grace

於 2024 年 4 月住了 2 晚
Ashley-Ann Dunkley- Guest Services 於 2024年5月18日的回應
Dear Grace, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 不錯

Afsana

於 2024 年 4 月住了 4 晚
Abigail Facey 於 2024年5月18日的回應
Dear Afsana, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit. Warm Regards.

10/10 優異

Suzanne

家人同遊
讚好:設施服務和住宿狀況
People were very nice.
於 2024 年 4 月住了 4 晚
Sansaria Smith 於 2024年4月28日的回應
Dear Suzanne, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 不錯

chaquita

伴侶同遊
讚好:整潔度、職員與服務和設施服務
It was good food and peace and quiet
於 2024 年 4 月住了 4 晚
Sansaria Smith 於 2024年4月26日的回應
Dear Chaquita, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 一般

Charmaine

家人同遊
讚好:整潔度和住宿狀況
The facility lacks Communication, the staff weren't always pleasant .
於 2024 年 4 月住了 3 晚
Sansaria Smith 於 2024年4月26日的回應
Dear Charmaine, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience

10/10 優異

EDWINA MILAGROS (BRONX)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Arrived 4-19 and we had an absolutely amazing stay. This is our 2nd time staying here and we already can’t wait to return. The staff here are so friendly and always willing to go the extra mile. I would recommend bringing cash before hand as the ATMs ran out of cash. Catamaran to 7mile beach, Negril and Ricks cafe is a must ! You can book at the hotel on the ground level by the store.
於 2024 年 4 月住了 7 晚
Sansaria Smith 於 2024年4月26日的回應
Dear Edwina Milagros, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We are happy to hear you enjoyed the western part of our lovely island. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 優異

Diana

讚好:整潔度、職員與服務和住宿狀況
Fun!
於 2024 年 4 月住了 7 晚
Sansaria Smith 於 2024年4月26日的回應
Dear Diana, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 優異

Richard Robert

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 6 晚
Sansaria Smith 於 2024年4月26日的回應
Dear Richard Robert, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 一般

Diana (Toronto)

家人同遊, 伴侶同遊
Didn’t like the fact that you gave us an expired coupon book to use. Didn’t like the Zentropia Spa, lying to us that you can go into the pool after my niece got her whole head braided, as the products that they used called “ Control Edge” burnt her eyes causing swelling and redness, thus ending her vacation by staying in bed the rest of the day of only 4 days from Toronto, Canada on a bad note. She ended with suffering epilepsy absent seizures. Luckily, we rinsed out her burning eyes and gave her extra seizure medication. This cost $116.00 USD.
於 2024 年 4 月住了 5 晚
Justine - Guest Services 於 2024年4月25日的回應
Dear Diana, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

2/10 很差

Kyla Angel

家人同遊
讚好:職員與服務
The food was terrible but MOST not all, most of the staff were friendly. The area was clean to some extent but could be done better. Overall the experience was a 6.5/10. So not horrible. I would stay here again but only if this was my only last option.
於 2024 年 4 月住了 3 晚
Sansaria Smith 於 2024年4月24日的回應
Dear Kyla Angel, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience

10/10 優異

Rosalinda Venette

家人同遊
讚好:職員與服務和住宿狀況
I did not like all the walking. The restaurants were all booked!!
於 2024 年 4 月住了 4 晚
Sansaria Smith 於 2024年4月24日的回應
Dear Rosalinda Venette, Thank you for sharing a review of your experience at our resort and rewarding us with a raving rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of the areas mentioned and will have the relevant areas looking into the shuttle service and restaurant reservation system as we strive daily to fulfill our mission to turn our guests into fans. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 優異

Casia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good value for money.
於 2024 年 4 月住了 7 晚
Sansaria Smith 於 2024年4月24日的回應
Dear Casia, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 優異

Bianca

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful place and great staff
於 2024 年 3 月住了 4 晚
Sansaria Smith 於 2024年4月24日的回應
Dear Bianca We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 優異

Oscar Julian Rodriguez

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amplitud del hotel, acceso a playas, piscinas, deportes acuaticos
於 2024 年 4 月住了 4 晚
Sansaria Smith 於 2024年4月23日的回應
Estimado Oscar Julian Rodriguez, Gracias por compartir una reseña de su experiencia en nuestro resort y elegirnos como su destino de vacaciones. Sus comentarios son un testimonio de la experiencia excepcional que brindamos a nuestros huéspedes, por lo que estamos muy contentos de que su estadía haya sido fantástica. Nos esforzamos diariamente para cumplir nuestra misión de convertir a los huéspedes en fanáticos y esperamos verlo nuevamente en una futura visita.

10/10 優異

Melissa

於 2024 年 4 月住了 5 晚
Ashley-Ann Dunkley- Guest Services 於 2024年5月13日的回應
Dear Melissa, We appreciate you leaving a review of your stay at our resort and bestowing upon us a stunning five-star rating! We are overjoyed to have been granted the chance to welcome you and provide an amazing, unwinding, and unforgettable vacation. We are grateful for your recommendation of our resort to your family and friends and we work hard every day to meet our aim of making our guests into fans. We think that the greatest representatives of our resort are its visitors, and your endorsement of us speaks volumes about the caliber of the services we offer. We hope to see you again soon and will keep working hard to surpass your expectations!

8/10 不錯

Angelena

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Sansaria Smith 於 2024年4月24日的回應
Dear Angelena, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 不錯

Steve

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Highly recommend. Would come back
於 2024 年 4 月住了 7 晚
Sansaria Smith 於 2024年4月23日的回應
Dear Steve, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 一般

Audria Annmarie Ricketts

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Sansaria Smith 於 2024年4月24日的回應
Dear Audria Annmarie, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback. We hope to host you again so we can offer a greater experience

10/10 優異

Marni

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Food options were abundant and excellent. Great service. Rooms were a great size and perfectly clean. Pool area gorgous. Lovely quieter beach. Shallow warm and sandy. Super easy for my husband and I and our 3 20-something children to enjoy. Would happily return
於 2024 年 4 月住了 4 晚
Justine - Guest Services 於 2024年4月22日的回應
Dear Marni, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 不錯

Corrine

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Check in was welcoming and simple. Our room was run down and we requested a move the follwoing day, which worked out well. Kids club was doing by reservation only, 3hr blocks, and we were not imformed about this. That lead to massive disappointment for my girls. They switched back to first come first serve on our 4th day. So be fore warned, inquire with the kids club directly what policy they will be following during your stay, and asap if your kids are set on attending. All staff were kind and hard working. The property is large with a ton of stairs and only 2 old elevators at the back end of each lobby, not really usable. Calling for shuttle takes about 10 to 15 minutes and they are not freely around like other resorts we have visitied. Al a cartes were all tasty, made to order food in buffets were good. Food was plentiful, and replenished. Negril is the best buffet. Mojito cart outisde of the italian a la carte was wonderful! Dont have to worry about getting sick or bugs at thsi resort. The ocean is beautiful, pool is lively, and our premium experinece was excellent. Owen at the italian was the best service we encoutnered the whole trip! Overall it was a great family vacation. Solid 4 star resort and bang on for its price point
於 2024 年 4 月住了 5 晚
Justine - Guest Services 於 2024年4月22日的回應
Dear Corrine , We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 優異

Dubraska Josefina Vasquez

於 2024 年 4 月住了 4 晚
Ashley-Ann Dunkley 於 2024年5月12日的回應
Dear Dubraska Vasquez Josefina, We appreciate you leaving a review of your stay at our resort and bestowing upon us a stunning five-star rating! We are overjoyed to have been granted the chance to welcome you and provide an amazing, unwinding, and unforgettable vacation. We are grateful for your recommendation of our resort to your family and friends and we work hard every day to meet our aim of making our guests into fans. We think that the greatest representatives of our resort are its visitors, and your endorsement of us speaks volumes about the caliber of the services we offer. We hope to see you again soon and will keep working hard to surpass your expectations!

8/10 不錯

todd (Adell)

多人同遊
讚好:整潔度、設施服務和住宿狀況
Beautiful resort! Ala carte restaurant's very good. Buffet just ok. Staff needs to realise your working in hospitality a smile , interaction with guests is a part of the job.
於 2024 年 4 月住了 8 晚
Justine - Guest Services 於 2024年4月22日的回應
Dear Todd, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.

10/10 優異

Melissa

於 2024 年 4 月住了 4 晚
Ashley-Ann Dunkley 於 2024年5月12日的回應
Dear Melissa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 一般

Sabrina

讚好:職員與服務
Would not go back
於 2024 年 1 月住了 4 晚
Justine - Guest Services 於 2024年4月22日的回應
Dear Sabrina, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience

2/10 很差

rhasheda

不滿:住宿狀況
於 2024 年 4 月住了 4 晚
Justine - Guest Services 於 2024年4月22日的回應
Dear Rhasheda, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 優異

Geraldine

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very relaxed environment, helpful staff, well taken care of. The pool was fantastic, beach was very clean, staff and barkeeps were great. The experience was one i would like to repeat
於 2024 年 4 月住了 7 晚
Sansaria Smith 於 2024年4月18日的回應
Hi Geraldine, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 優異

Troy Courtney

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful location on the water
於 2024 年 4 月住了 5 晚
Sansaria Smith 於 2024年4月18日的回應
Dear Troy Courtney, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 不錯

Fabiana Da Silva

家人同遊, 親子同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awsome place
於 2024 年 4 月住了 3 晚
Sansaria Smith 於 2024年4月17日的回應
Dear Fabiana Da Silva, Thank you for sharing a review of your experience at our resort and rewarding us with a raving rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!