I stayed, with my family for a week (between May and June 2025). We selected the Signature Level for a more exclusive experience. I’m doing a 2 star since the Jamaica people was great. You do the math but here are the Pros and Cons on my vacation:
Pros:
Beautiful staff (People from Jamaica are awesome).
Clean rooms and common areas.
Beautiful beach area
Clean pool and pool bar area
Breakfast options and quality
Activities for kids
Cons:
Food at a la carte restaurants not good
Buffet food was acceptable but no many changes
Pool/beach area closed at 6PM
Lack of communication on restaurant activities by the concierges (cannot do hibachi since they never mentioned).
No lobster night (keep saying “Temporary closed”).
Palladium Travel Club is another timeshare sale pitch (don’t waste hours of your vacations).
Rude Travel Club representative (Carlos), got loud, and unrespectful with my wife as we call out his bull…
DJ only caters to a particular group, no variety whatsoever… (no salsa, no merengue, no bachata, no classics, no easy listening).
No restaurant for surcharge available in property (to avoid all-inclusive options).
AC is centralized controlled… although it says 21 degrees Celsius (69 F), the room never gets cold.
Sofa-bed is not acceptable.
Keep in mind: It rain every day after 2PM, sometimes until 10PM. Although, the weather it is not controlled by the resort, no many indoor options and once started raining, pool and beach are closed.
