It was the worst hotel I had ever stayed. The staff and management of the hotel were very awful. I was told by hotel.com to pay by CHF however I was charged by USD from my credit card and I had to bear the extra exchange loss in this case. When I arrived at the hotel, I was shown the slip of USD to sign off. I refused to sign on it and ask the staff to reverse the USD and charge me CHF. The staff promised that they would resolve the problem when their manager would be back several days later and would give me the feedback soon. However, I did not receive any reply from them even afterwards I sent email to them, no any response. Moreover, when I asked the hotel.com for help, the hotel argued that they did not charge me any USD at all. They insisted that it was my card problem rather than their problem. Even I showed them my bank record to prove my card can be charged with either CHF or USD. They did not admit to do it. It was unbelievable that they told a lie in this case. Although it was not that big money but it was a moral issue. And I was really disappointed by both the hotel and hotels.com. I would tell all my friends by social networking the behavior of the hotel.
Kelly
4/10 欠佳
tmtpoon (Hong Kong)
2014年8月8日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Good location but poor service
The hotel is located near the station and river. The TV control is missing and we have to ask for a spare one. There is no air conditioning in the room. There is no cleaning service unless we ask for one. This is by far the worst hotel we have ever stayed during our trip in Europe which covers four countries and seven hotels.
tmtpoon
4/10 欠佳
Linard
2023年10月28日
不滿:整潔度、設施服務和住宿狀況
Alt und schmuddelig
Linard
於 2023 年 10 月住了 1 晚
2/10 很差
Hanoze
2023年10月19日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Hotel in HELL !
Absolutely the worst hotel (I don’t even call this a Hotel - more like Hostel)
This “Hotel” was not clean at all - the carpet and Bathroom had MOLD - bad smell / horrible service !
Hanoze
於 2023 年 10 月住了 2 晚
6/10 一般
Jody
伴侶同遊
2023年10月10日
讚好:職員與服務
不滿:設施服務
Location was very good. The room was “tired” but fairly clean. Bring your own toiletries: only hand sanitizer in a dispenser by the sink and liquid soap in the bathtub dispenser. The pool and hot tub were closed for the season, earlier than was indicated in the information provided at booking, one of the reasons for making this choice. We only saw the desk attendant once at check in, otherwise we came and went without seeing a soul.