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阿克提施柏閣度假村的評價

5 out of 5
阿克提施柏閣度假村
Khaled Ben Walid St, East Bank, Luxor

評價

8.6

優異

10 分評分，優異；387 則評價中有 202 則" "
8 分評分，不錯；387 則評價中有 118 則" "
6 分評分，一般；387 則評價中有 35 則" "
4 分評分，欠佳；387 則評價中有 22 則" "
2 分評分，很差；387 則評價中有 10 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.8/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 1 晚
Front Office 於 2022年6月23日的回應
Dear valued guest, Greetings from Steigenberger Resort Achti-Luxor, Steigenberger Resort Achti's team would like to thank you for your nice words we truly appreciate taking the time to write such a nice review. We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates. To receive such reviews, it gives us a motivational factor to achieve excellence. As well your valued comments are highly considerable. We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Joy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Joy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff and nice place to stay
於 2024 年 4 月住了 1 晚

10/10 優異

??

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Mustafa El Ganzory 於 2024年4月12日的回應
Dear valued guest,It is always a pleasure having you with us in Steigenberger Resort Achti, and I greatly appreciate you taking the time to share your review! It’s such a pleasure to read your positive comments and kind words. I am delighted that you enjoyed all aspects of your stay and that our team managed to make your stay comfortable and enjoyable. We are very much looking forward to welcoming you soon.Best regards,

6/10 一般

bedour

讚好：整潔度和職員與服務
於 2024 年 3 月住了 3 晚
Ahmed 於 2024年3月31日的回應
Dear valued guest,Thank you very much for your valuable comments. We are deeply sorry for any unpleasant experience gained.We are particularly very care to study and working hardly to improve this points were raised on your mentioned review.We are looking to hear from you more details about your late low evaluation to take it in our consideration.It was valuable for us to consider in upgrading and maintain our level of service delivery. Rest assure that we are seriously taken over all your valued comments and notes in consideration to lead our staff to cover it and fulfill it professionally.The entire Steigenberger Resort Achti's Team is looking forward to welcome you every time in Luxor city. We are all optimistically ready to fulfill your needs at the utmost satisfactory level. Best regards,

10/10 優異

Kevin

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was well-maintained, clean, and spacious. The main restaurant had good options. The bar was nice for afternoon snacks and drinks.
於 2024 年 3 月住了 3 晚
Ahmed 於 2024年3月31日的回應
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

10/10 優異

Maki

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice reception staff, good breakfast and cleanliness.
於 2024 年 2 月住了 1 晚
Mustafa El Ganzory 於 2024年2月25日的回應
Dear Maki,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,

10/10 優異

Ehab (Maple Grove)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Magnificent view of the nile. Very relaxing and incredibly nice staff. Try not to book excursions through the travel agent on site as I found them more expensive than others. I definitely recommend the hot air balloon at dawn trip.
於 2024 年 1 月住了 2 晚
Mustafa El Ganzory 於 2024年2月25日的回應
Dear Ehab,Thank you very much for your valued time that you spent to share with us your feedback about your recent experience at STEIGENBERGER Resort Achti. We are so delighted to know that you enjoyed your holiday with us and the efforts of our team exceeded your expectations. Looking forward to welcoming you again soon to “your home away from home “in Egypt. Thanks and kind regards,

10/10 優異

Erick

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
NICE
於 2024 年 1 月住了 4 晚
Mustafa El Ganzory 於 2024年2月25日的回應
Dear Erick,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,

10/10 優異

L

於 2023 年 12 月住了 3 晚
Mustafa El Ganzory 於 2024年1月14日的回應
Dear L,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,

10/10 優異

Masao

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Mustafa El Ganzory 於 2024年1月14日的回應
Dear Masao,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,

4/10 欠佳

Fion

於 2023 年 12 月住了 3 晚
Mustafa El Ganzory 於 2024年2月25日的回應
Dear Fion,Warm greetings from the STEIGENBERGER Resort Achti team and thank you for your comments. I apologize that we were unable to meet your expectations. we are always dedicated to improving our services.Looking forward to welcoming you back again and serve you better

10/10 優異

Razin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent staff and hospitality!!
於 2023 年 12 月住了 3 晚
Mustafa El Ganzory 於 2024年1月14日的回應
Dear Razin,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,

6/10 一般

Laura (Orange)

讚好：整潔度和職員與服務
Large property with Nile views. 3 restaurants and 2 pools. However, the "heated pool" was the same temp as the unheated one, wifi didn't reach my room so I had to go to the pool lobby to use the internet. The staff insisted the wifi was fine... Don't think I'd stay there again for the price.
於 2023 年 12 月住了 6 晚
Mustafa El Ganzory 於 2023年12月16日的回應
Dear Laura,Warm greetings from the STEIGENBERGER Resort Achti team and thank you for your comments. I apologize for any inconvenience during your visit and that we were unable to meet your expectations. Your comments have been discussed as we are always dedicated to improving our services.

10/10 優異

Haley

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
My stay was only for a night, but it was wonderful! The staff was more than helpful and so incredibly kind. I arrived a little before check in and was happy to grab lunch and wait, but they went above and beyond and got me in my room early. They could probably tell I was quite tired. This was my first trip to Luxor, but I have no doubt I will be checking in here again!
於 2023 年 12 月住了 1 晚
Mustafa El Ganzory 於 2023年12月5日的回應
Dear Haley,Thank you very much for your valued time that you spent to share with us your feedback about your recent experience at STEIGENBERGER Resort Achti. We are so delighted to know that you enjoyed your holiday with us and the efforts of our team exceeded your high expectations. Looking forward to welcoming you again soon to “your home away from home “in Egypt. Thanks and kind regards,

2/10 很差

Mario

於 2023 年 10 月住了 4 晚
Mustafa El Ganzory 於 2023年12月2日的回應
Dear Mario,Warm greetings from the STEIGENBERGER Resort Achti team and thank you for your comments. I apologize for any inconvenience during your visit and that we were unable to meet your expectations. Your comments have been discussed as we are always dedicated to improving our services.Looking forward to welcome you back for a better stay in our beautiful resort.

8/10 不錯

Gardy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great. One thing I would recommend, is to advise the cleaning staff to double check before walking in the room. We forgot to put the do not disturb sign. Before we knew it, the cleaning guy was walking in our room.
於 2023 年 10 月住了 3 晚
Mustafa El Ganzory 於 2023年11月7日的回應
Dear Gardy, Thank you very much for your valued time that you spent to share with us your feedback about your recent experience at STEIGENBERGER Resort Achti. We are so delighted to know that you enjoyed your holiday with us and the efforts of our team exceeded your high expectations. Regarding to your comments kindly note that we shared all the mentioned points with the concerned departments to make sure to take the proper actions.Looking forward to welcoming you again soon to “your home away from home “in Egypt. Thanks and kind regards,

10/10 優異

Latchman

於 2023 年 10 月住了 2 晚
Mustafa El Ganzory 於 2023年11月7日的回應
Dear Latchman,Thank you very much for taking the time to write your feedback on Booking site and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.

10/10 優異

Anders

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended
The hotel is very clean and the staffs are very friendly. The hotel manager helped us when we needed some help.
於 2023 年 9 月住了 2 晚
Ahmed 於 2023年9月25日的回應
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

10/10 優異

stefano

家人同遊
讚好：整潔度和住宿狀況
Molto superiore alle aspettative.
於 2023 年 9 月住了 4 晚
Ahmed 於 2023年9月25日的回應
Caro stimato ospite,Allo Steigenberger Resort Achti-Luxor consideriamo i nostri ospiti come una famiglia!Sappiamo che hai molte altre opzioni quando scegli dove alloggiare nella città di Luxor. Il fatto che abbiate scelto lo Steigenberger Resort Achti è per noi un grande onore.Ci auguriamo sinceramente che ti sia piaciuto il tuo soggiorno e che tornerai di nuovo!Distinti saluti,

4/10 欠佳

Marcia

讚好：整潔度
不滿：職員與服務
Decepcionante!
Considerando ser um hotel 5 estrelas, a experiência foi muito decepcionante. Já fiquei em outros hoteis da rede e esse fica muito abaixo da média. Quarto antigo, média, internet não funcionava no quarto, TV sem conexão de internet, comida ruim e com preços altos considerando a média local ( o restaurante de comida árabe era correto), chave sempre com problema. Não recomendo!
於 2023 年 9 月住了 2 晚
Ahmed 於 2023年9月25日的回應
Prezado convidado,Muito obrigado por seus valiosos comentários.Lamentamos profundamente qualquer experiência desagradável adquirida.Temos particularmente o cuidado de estudar e trabalhar arduamente para melhorar estes pontos levantados na sua revisão mencionada.Foi valioso considerarmos a atualização e a manutenção do nosso nível de prestação de serviços.Tenha certeza de que levamos a sério todos os seus valiosos comentários e notas em consideração para levar nossa equipe a cobri-los e cumpri-los profissionalmente.Toda a equipe do Steigenberger Resort Achti está ansiosa para recebê-lo sempre na cidade de Luxor.Estamos todos otimistas e prontos para atender às suas necessidades no nível mais satisfatório.Atenciosamente,

10/10 優異

Michael

於 2023 年 8 月住了 2 晚
Ahmed 於 2023年9月25日的回應
Dear valued guest,At Steigenberger Resort Achti-Luxor we consider our guests like family!We know that you have many other options when choosing where to stay in Luxor city. The fact that you chose Steigenberger Resort Achti is a great honor for us.We sincerely hope you enjoyed your stay and will come back again! Best Regards,

8/10 不錯

Anuj

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚
Ahmed 於 2023年9月25日的回應
Dear valued guest,At Steigenberger Resort Achti-Luxor we consider our guests like family!We know that you have many other options when choosing where to stay in Luxor city. The fact that you chose Steigenberger Resort Achti is a great honor for us.We sincerely hope you enjoyed your stay and will come back again! Best Regards,

10/10 優異

Karen

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The location and views are stunning, service excellent and great value for money. Pool is lovely by the Nile. Highly recommend
Front Office 於 2023年7月26日的回應
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,

10/10 優異

J.P. (Frankfurt am Main)

於 2023 年 7 月住了 1 晚

10/10 優異

J.P. (Frankfurt am Main)

於 2023 年 7 月住了 1 晚

10/10 優異

Maria

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great hotel, beautiful decor and facilities. Loved the safety aspects the hotel adopts with gates outside which allows tourists to wander around without all the harassment. The addition. Of a small shopping mall within the safety confines of the hotel grounds was very much appreciated. The staff of the hotel could not have been more accommodating. The restaurants etc were all excellent we would absolutely recommend this hotel to anyone
Front Office 於 2023年7月23日的回應
Dear Valued Guest,Thank you for choosing the Steigenberger Resort Achti-Luxor for your stay. Commitment to service and guest satisfaction is our main concern.Our team have tried to anticipate your needs, receiving this very much positive comment is highly appreciated and retain extending our continuous effort. Once Again thank you for staying with us during your visit to Luxor city, and we invite you to include us in your future plans when you visit this area again.Looking forward to welcoming you again soon.Thank you,

10/10 優異

Leilani

讚好：整潔度、職員與服務和住宿狀況
Lovely hotel and staff were polite and respectful. The grounds were well maintained and the pools were nice. Food for breakfast and dinner for half board were good. Luxor was too hot when we visited recently so it was nice to have a place to just chill out at the spaciaous big airconditioned lounge after tours. Resort felt safe. The only thing i find hilarious was, when people check-in and are shown the room, the door access card doesn't work and then wait for a while for them to go down sort it out, and for this type of hotel, i find that crazy. And i noticed it happened to other hotel guests too. Very strange and don't understand why they would allow it (?tipping purposes?). Otherwise, we had a lovely stay and would recommend this hotel.
於 2023 年 6 月住了 3 晚
Front Office 於 2023年6月13日的回應
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,

8/10 不錯

Edward

家人同遊
讚好：整潔度
This is the nice located praportie. On front of the Nile river. Hotel had a gate and was close to public axes which was providing a extra security. Staff was freandly and polite. Down part was that they couldn't speak English well ( eaven front desk ). Rooms where outdated. Overall was a good experiance.
於 2023 年 6 月住了 2 晚
Front Office 於 2023年6月9日的回應
Dear valued guest,At Steigenberger Resort Achti-Luxor we consider our guests like family!We know that you have many other options when choosing where to stay in Luxor city. The fact that you chose Steigenberger Resort Achti is a great honor for us.We sincerely hope you enjoyed your stay and will come back again! Best Regards,

8/10 不錯

Freddy (San Ramón)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Un excelente hotel . Lo único que diría que no me satisfizo fue su desayuno . Excelente variedad pero en productos preparados casi ningún sabor !!! Yo lo demás incluyendo la localización excelente !
於 2023 年 5 月住了 2 晚
Front Office 於 2023年5月23日的回應
Estimado invitado,Gracias por su reciente estancia con nosotros. Sabemos que tiene muchas opciones a la hora de elegir dónde alojarse en la ciudad de Luxor. El hecho de que elija Steigenberger Resort Achti es un honor para nosotros.¡Esperamos sinceramente que haya disfrutado de su estadía y que regrese nuevamente!Su revisión positiva es una fuerte motivación que alienta a nuestro personal a hacer un esfuerzo adicional para retener e incluso superar sus expectativas en las próximas estadías.Nos esforzamos para que la experiencia en Steigenberger Resort Achti sea una que recordará para siempre.Esperando darle la bienvenida de nuevo pronto.Gracias,

6/10 一般

Alireza

讚好：整潔度
不滿：住宿狀況
It took us half an hour to check in, very slow staff The room needs renovation, old linens Food was good Restaurant staff were too lasy cleaning the tables so we had to walk around 15 min to find a clean table to sit and eat
於 2023 年 5 月住了 1 晚
Front Office 於 2023年6月9日的回應
Dear valued guest,Thank you very much for your valuable comments. We are deeply sorry for any unpleasant experience gained.We are particularly very care to study and working hardly to improve this points were raised on your mentioned review.It was valuable for us to consider in upgrading and maintain our level of service delivery. Rest assure that we are seriously taken over all your valued comments and notes in consideration to lead our staff to cover it and fulfill it professionally.The entire Steigenberger Resort Achti's Team is looking forward to welcome you every time in Luxor city. We are all optimistically ready to fulfill your needs at the utmost satisfactory level. Best regards,

8/10 不錯

Scotty

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great resort with beautiful garden right on the Nile. Lots of good facilities and friendly staff. Some small items like power points and electrical appliances are outdated, there is a ferry dock next door which had a running diesel engine all day on one day. It spoils the pool area - don’t know what, if anything the hotel could do about that though.
於 2023 年 5 月住了 1 晚
Front Office 於 2023年5月16日的回應
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,

8/10 不錯

Joshua

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Insane Value
After bouncing around city to city and having a less than stellar room in a cruise ship, Steigenberger Resort Achti was like an oasis. Very reasonably priced, a comfortable bed, and a really quite tasty breakfast buffet with a view that will stay with you the rest of your life. Best breakfast spread I've ever had at a hotel. In the States, hotels that are twice the price give you everything half the quality of Achti. My only complaint is it feels a little too secluded. I know that sounds silly considering it's called a "resort." But it just kind of felt like I was stuck buying what the hotel was selling.
於 2023 年 5 月住了 2 晚
Front Office 於 2023年5月14日的回應
Dear Valued Guest,Thank you for choosing the Steigenberger Resort Achti-Luxor for your stay. Commitment to service and guest satisfaction is our main concern.Our team have tried to anticipate your needs, receiving this very much positive comment is highly appreciated and retain extending our continuous effort. Once Again thank you for staying with us during your visit to Luxor city, and we invite you to include us in your future plans when you visit this area again.Looking forward to welcoming you again soon.Thank you,

4/10 欠佳

Edmon

家人同遊
讚好：整潔度、設施服務和住宿狀況
Normally we booked this 5stars hotel for relaxing and to be calmed, but our last night the hôtel management booked the garden for wedding,Soo Noisy until around midnight!! Mean we have to still wake until the wedding is finished to sleep 😪 Dommage beacouse the hotel it's very good but when we are in vacation we need relaxing ...
於 2023 年 4 月住了 2 晚
Front Office 於 2023年5月7日的回應
Dear valued guest,Thank you very much for your valuable comments. We are deeply sorry for any unpleasant experience gained.We are particularly very care to study and working hardly to improve this points were raised on your mentioned review.It was valuable for us to consider in upgrading and maintain our level of service delivery. Rest assure that we are seriously taken over all your valued comments and notes in consideration to lead our staff to cover it and fulfill it professionally.The entire Steigenberger Resort Achti's Team is looking forward to welcome you every time in Luxor city. We are all optimistically ready to fulfill your needs at the utmost satisfactory level. Best regards,

8/10 不錯

José Carlos

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Total falta de profissionalismo
Hotel muito bom, vista incrível e atendimento muito bom, a única coisa que tenho a criticar foi o momento em que solicitei um táxi para me levar ao aeroporto, me cobraram 30 dólares e tive que aguentar um carro caindo aos pedaços e que ficou muito claro o esquema que tem na portaria com um suposto agenciador que é protegido pela recepção e que a única intenção é explorar o turista sem se preocupar com sua segurança e seu conforto, se a direção deste hotel for realmente seria é necessário que se tome uma providência a respeito.
於 2023 年 4 月住了 2 晚
Front Office 於 2023年5月7日的回應
Caro hóspede valioso,Muito obrigado por seus valiosos comentários.Lamentamos profundamente qualquer experiência desagradável adquirida.Estamos particularmente muito preocupados em estudar e trabalhar arduamente para melhorar esses pontos levantados em sua revisão mencionada.Foi valioso para nós considerar a atualização e manter nosso nível de prestação de serviços.Tenha certeza de que levamos a sério todos os seus valiosos comentários e notas em consideração para levar nossa equipe a cobri-los e cumpri-los profissionalmente.Toda a equipe do Steigenberger Resort Achti está ansiosa para recebê-lo sempre na cidade de Luxor.Estamos todos otimistas prontos para atender às suas necessidades no nível mais satisfatório.Atenciosamente,

10/10 優異

Jean

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very accommodating with early check in (came in on night train from Cairo). Staff pleasant - shops around the hotel grounds had shopkeepers that weren’t pushy which was unusual for our experience in Egypt.
於 2023 年 4 月住了 4 晚
Front Office 於 2023年5月7日的回應
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

4/10 欠佳

Edward

讚好：客房舒適度
不滿：職員與服務
Stay elsewhere.
This is a dated property on the river bank but away from town. WiFi offered is less than 1mbs reminiscent of speeds from 20 years ago. Hotel staff doesn’t respond to emails from guests before arrival. Hallways are lined with old stained carpets. Bathrooms in the rooms are cramped. Food quality is decent but forgettable. Stay elsewhere.
於 2023 年 4 月住了 3 晚

10/10 優異

Mehdi

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Inside the property everything was great, but we felt threatened walking outside as local people started asking personal questions
於 2023 年 3 月住了 1 晚
Front Office 於 2023年5月7日的回應
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

8/10 不錯

Geraldine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
Front Office 於 2023年5月7日的回應
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

4/10 欠佳

Stephen

讚好：設施服務和住宿狀況
不滿：整潔度
Great Nile location. Breakfast buffet was good. The bad. Dried feces on top of comforter. Replaced with yellow stained comforter and sheets not properly dried. Replaced with clean comforter no sheets. No apology or acknowledgment from staff. Said the tour director untruthful overpriced say anything to make a sale. Not to be trusted. Friendly staff on arrival ignored when leaving WOULD NOT RECOMMEND
於 2023 年 3 月住了 3 晚

10/10 優異

Destynie

讚好：職員與服務和住宿狀況
Great experience. Clean, close to restaurants and bed was comfortable
於 2023 年 3 月住了 2 晚
Front Office 於 2023年5月7日的回應
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

4/10 欠佳

真實旅客

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Abzocke und sexuelle Belästigung
Das Hotel war im Großen und Ganzen in Ordnung, allerdings nicht auf Niveau eines 5-Sterne Hotels. Es gibt einen Angestellten? vom Hotel, der dort Ausflüge etc. für die Touristen organisiert. ACHTUNG! Dort ist man nur aus die Touristen abzuzocken und zu betrügen - und das im großen Stil, wobei die anderen Mitarbeiter des Hotels ebenfalls beteiligt sind. Zudem ist es von diesem Typen zu sexueller Belästigung gekommen. FINGER WEG VON DEM HOTEL!
於 2023 年 3 月住了 1 晚

8/10 不錯

DEANGELA

讚好：職員與服務和住宿狀況
於 2023 年 3 月住了 1 晚
Front Office 於 2023年5月7日的回應
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

10/10 優異

Lisa

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 3 月住了 2 晚
Front Office 於 2023年5月7日的回應
Dear Valued Guest,Thank you for choosing the Steigenberger Resort Achti-Luxor for your stay. Commitment to service and guest satisfaction is our main concern.Our team have tried to anticipate your needs, receiving this very much positive comment is highly appreciated and retain extending our continuous effort. Once Again thank you for staying with us during your visit to Luxor city, and we invite you to include us in your future plans when you visit this area again.Looking forward to welcoming you again soon.Thank you,

6/10 一般

Richard

家人同遊
不滿：職員與服務和住宿狀況
Overall not a 5 stars standard. positives: breakfast, great views to the nile and nice shopping area within complex. Negatives: internet, service and size of room and beds. no option for late check out or day use.
於 2023 年 3 月住了 3 晚
Ahmed 於 2023年3月17日的回應
Dear valued guest,Thank you very much for your valuable comments. We are deeply sorry for any unpleasant experience gained.We are particularly very care to study and working hardly to improve this points were raised on your mentioned review.It was valuable for us to consider in upgrading and maintain our level of service delivery. Rest assure that we are seriously taken over all your valued comments and notes in consideration to lead our staff to cover it and fulfill it professionally.The entire Steigenberger Resort Achti's Team is looking forward to welcome you every time in Luxor city. We are all optimistically ready to fulfill your needs at the utmost satisfactory level. Best regards,

10/10 優異

Abdul S

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Good service excellent staff very happy that we stayed with you
於 2023 年 3 月住了 2 晚
Front Office 於 2023年5月7日的回應
Dear Valued Guest,Thank you for choosing the Steigenberger Resort Achti-Luxor for your stay. Commitment to service and guest satisfaction is our main concern.Our team have tried to anticipate your needs, receiving this very much positive comment is highly appreciated and retain extending our continuous effort. Once Again thank you for staying with us during your visit to Luxor city, and we invite you to include us in your future plans when you visit this area again.Looking forward to welcoming you again soon.Thank you,

8/10 不錯

Marcus

家人同遊
讚好：整潔度、職員與服務和設施服務
The rooms are dated and needs updating badly, but the overall hotel is ok. The shopping located out and to the left of the hotel is great, especially the jewelry store that you see as you first enter the shopping area on the left. The owner of the store is very friendly, kind, welcoming, honest, fair, and will treat you with the greatest respect and care, he's a really cool guy and so is his associate, they're very nice people!!
於 2023 年 3 月住了 1 晚
Ahmed 於 2023年3月17日的回應
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,

10/10 優異

Peter

讚好：整潔度和職員與服務
於 2023 年 2 月住了 2 晚