Wilkes-Barre Luzerne County Courthouse Hotels

"Check-in staff gave me no information. I had to ask everything. He was smacking gum the whole time which was very annoying. When I got to my room there was no ice bucket so I had to walk back to the office to ask for one. The guy didn’t even try to find me a bucket. He just said they were low on ice buckets and handed me a little bag to put ice in. The breakfast was nonexistent. I got there for breakfast at 7:30am and everything was gone. There was dry cereal but there was no milk. No coffee, no juice. There was one slice of bread and there were three apples that were all rotten! The serving area was very dirty with crumbs, etc…If breakfast hours are 6-8am then there should be a staff member who refills coffee and other foods that run out during that time, as well as keep the area tidy and wiped off. The hotel grounds were unkept with high weeds all over the courtyard. This seemed to be a run-down, poorly run hotel. "

"The staff was exceptionally nice, but the property itself is in dire need of updating. The room was also not clean - we had a blanket on the floor, which picked up an awful stench from the rug. The TV was also very old and small and had a terrible picture."

"Our go to hotel when in the area. Always a pleasant stay. Rooms are clean, nice breakfast, close to stores and restaurants. The hotel staff are very friendly!"

"Room was clean..no more individual bottles of shampoo or conditioner. And no more bars of soap. All in dispensers in shower. Under table near bed is a motion detector light so every time someone moves off of bed light goes on. This might be great for some but wakes up others in room. Beds were firm and room looked new."

"Great staff"

"Breakfast was great"

"Great place for the family."

"Break"

"Check in staff were great. It was one night stay. Toilet did not work next morning and overflowed onto floor. So grateful we showered first and could use toilet in lobby. Check out staff seemed disinterested in how disturbing or disruptive that was to our experience . Did not offer consolation or apology as if this happened often or was every day normative experience! Only asked if everyone was out of the room. which grossed us out more. Wondering how many guests have used their towels to clean that bathroom floor from toilet water and how many of same towels are recycled for us to use for showers face cloths etc. how many overflows and how clean is that floor? Rugs had stains. If it weren’t for toilet overflow we’d check it off as an average stay in an average hotel. Cost did not match that experience. Best part was check in staff and convenience off of HWY 81. The ratings showed high number but this appears to be massively inflated. My rate is solid 7"