2/10 糟糕
Haley
与家人出行, 带宠物出行, 与配偶出行
2023年11月12日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Went to stay here for 2 nights. Arrived late at night and they left the key in the mailbox. Went into room and there was cob webs in every corner, I had to kill 9 giant spiders (seen in pictures) I used a coat handed to twirl up the cob webs. There was tissue stuffed in the window a/c unit (fully view of the outside/draft). The shower didn’t drain. Tried to go to office to talk to and no one was there. Called multiple times to get a different room no one answered. It was late so we had to stay the one night. I was in the phone with Expedia trying to cancel tomorrows night cause we couldn’t stay another night in these conditions. In the morning, was told I need to go to management to get a refund for the following night. And I had to drive to different hotels with a sign on the door saying go to this location, once you got to that location had to go to the other location. Once arrived had to wait for someone to arrive and she was extremely unprofessional and rude. Not to be mean but she was straight “white trash” and Her face was wrinkled up and stuck up not to because she already knew she wasn’t going to accommodate her guest and said you need to cancel 3 days prior to your stay. How were we suppose to know the room was going to be this poor of condition and then can’t cancel the following night. Total scam to have a policy in place that you need to cancel 3 days prior when you can see the condition of the room until you get there. The pictures are false advertising.
Haley
2023 年 8 月入住 1 晚