Despite having already paid in full, during the check-in process we were asked to provide our credit card details again and choose between either paying a £90 deposit or paying £30 for so-called “minor repairs”. As we no longer had enough time to cancel the accommodation, we chose the second option, although both choices seemed very suspicious to us and we had never experienced anything like this before.
When entering the apartment, there was an extremely loud noise throughout the property. It was even louder upstairs than downstairs. The closest comparison would be the sound of a running truck engine. The noise was caused by the bathroom ventilation system. Sleeping with this noise was simply impossible.
The only way to stop the noise was by switching off the fuse, but this also meant losing almost all lighting in the apartment, except for the small light above the extractor hood. During the night we had to use our phone flashlights just to go to the bathroom.
One of the beds in the apartment was completely broken and impossible to sleep on. It tilted heavily to one side and I actually fell out of it.
There were many disgusting stains on the carpets, some of which even looked like blood stains.
There were also very suspicious people in the building. At one point several men were arguing loudly directly outside our apartment door. When we reported this, we were only told that a contracted security company was involved.