大堂休息區
查看供應

蘭開斯特套房酒店的評價

2 out of 5
蘭開斯特套房酒店
1475 Lancaster Road, Manheim, PA

評價

8.6

優異

10 分評分，優異；1001 則評價中有 529 則" "
8 分評分，不錯；1001 則評價中有 317 則" "
6 分評分，一般；1001 則評價中有 97 則" "
4 分評分，欠佳；1001 則評價中有 34 則" "
2 分評分，很差；1001 則評價中有 24 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.0/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Nile

讚好：整潔度、職員與服務和住宿狀況
Nice place with friendly staff.
於 2024 年 4 月住了 2 晚

4/10 欠佳

Fadi

不滿：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月30日的回應
We are sorry your stay was not perfect. We hope you addressed concerns with the front desk staff.

10/10 優異

Christina

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very convenient! I originally chose this hotel because it was only a few miles from Spooking Nook Sports facility. The room had refurbished floors and an updated bathroom, waffles in the morning and a laundry room downstairs where I could wash my daughter’s uniforms. $2.00 a piece and the front desk had quarters. The staff was friendly and helpful. Very quiet in a country setting. I would definitely stay here again.
於 2024 年 4 月住了 3 晚
Front Desk 於 2024年4月30日的回應
Thank you for taking time to review! We appreciate your feedback! We will pass your kind words on to the staff and look forward to seeing you again!

10/10 優異

Anne

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel with super clean and spacious rooms, friendly staff. Breakfast was ok but I missed having hot eggs.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月30日的回應
Thank you for taking time to review! We appreciate your feedback. Our breakfast room menu is under consideration as we are scheduled to complete renovations by the end of the year.

4/10 欠佳

Brian

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
While the property was nice, it should not be listed as pet-friendly since they only have four rooms available. When booking on Expedia, you cannot select a pet option, so I sent a message letting them know we were bringing our dog and asking about payment. The manager called and told me they had no room but would charge an extra $25 for cleaning. When I checked in, the clerk told me they had a cancellation on another pet-friendly room, so they'd only charge the original $20 fee. When I checked my credit card statement, they billed me $50. In addition, breakfast was all cold options, other than do it yourself waffles.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月19日的回應
I apologize for the difficulties you experienced during your stay and any confusion caused by the booking process for our pet-friendly rooms. It's clear we need to ensure better communication about the availability of these rooms and the specific charges related to them. Regarding the discrepancy in the cleaning fee charged, we are committed to addressing this promptly to ensure it aligns with what was initially communicated to you. Thank you for bringing these concerns to our attention. We value your feedback and are dedicated to improving our service to provide a more seamless and enjoyable experience for all guests, including those with pets.

8/10 不錯

Judith

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Room was clean and comfortable. Staff friendly and efficient. Breakfast, however, could use improvement.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月30日的回應
Thank you for taking time to review! We appreciate your feedback. Our breakfast menu is under review as scheduled renovations are to be completed by the end of the year.

10/10 優異

Shannon

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The atmosphere was amazing, room was very clean and reception was extremely polite and helpful.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月19日的回應
Thank you for taking time to review! We appreciate your feedback! We will pass on your kind words to our staff!

10/10 優異

Quantoria

家人同遊
Very friendly staff.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月16日的回應
Thank you for taking time to review! We appreciate your feedback! We will pass your kind words on to the staff!

10/10 優異

Linda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great breakfast.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月16日的回應
Thank you for taking time to review! We appreciate your feedback!

10/10 優異

Robert

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Nice quiet hotel with a nice staff
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月10日的回應
Thank you for taking time to review! We appreciate your feedback!

6/10 一般

Krista (Glen Mills)

讚好：職員與服務
Dated
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月10日的回應
Thank you for taking time to review! We appreciate your feedback!

10/10 優異

Rod

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were very friendly and helpful.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月8日的回應
Thank you for staying with us. We do appreciate your feedback. We hope to see you again.

10/10 優異

Randi

Very friendly room was clean :)
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月8日的回應
Thank you for staying with us. We do appreciate your feedback. We hope to see you again.

10/10 優異

Deanna

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very accessible, well maintained
於 2024 年 4 月住了 2 晚
Front Desk 於 2024年4月8日的回應
Thank you for staying with us. We do appreciate your feedback. We hope to see you again.

8/10 不錯

Abraham

於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月30日的回應
Thank you for taking time to review! We appreciate your feedback!

10/10 優異

Tiffanie

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月26日的回應
Thank you for taking time to review! We appreciate your feedback!

8/10 不錯

Damon

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and attentive staff.
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月26日的回應
Thank you for taking time to review! We will pass on your comments to the staff! We appreciate your feedback!

8/10 不錯

Trayarn

家人同遊, 親子同遊
讚好：職員與服務和住宿狀況
.
於 2024 年 3 月住了 2 晚
Front Desk 於 2024年3月22日的回應
Thank you for taking time to review! We appreciate your feedback!

8/10 不錯

angela

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were in town for an event at Spooky Nook. It definitely served our purpose. The check in staff was very friendly and the rooms were set up with lots of space. (King and sofa bad) Found some streak marks from the previous cleaning which gave a dirty feel but nothing we couldn’t re-clean ourselves. Breakfast was okay… nothing spectacular and wound up not even eating it. But a nice option to have if you needed it. Overall seemed to be a decent hotel. Would be even better with a truly clean room.
於 2024 年 3 月住了 2 晚
Front Desk 於 2024年3月19日的回應
Thank you for taking time to review! We appreciate your feedback. We will speak to our housekeeping staff about the fact that your room was not properly cleaned.

8/10 不錯

Dana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Staff was very helpful and professional. The location was very convenient, it was clean and had a good price point. I have to say, I stayed in one of the suits and the bed and pillows were super comfortable. I was so surprised. will stay here again!
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月19日的回應
Thank you for taking time to review! We appreciate your feedback! We hope to see you again soon!

8/10 不錯

Sonia

親子同遊
讚好：整潔度和住宿狀況
Prices for weekend doubled which is crazy all around
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月10日的回應
Thank you for taking time for a review. We hope that you have enjoyed your stay .

8/10 不錯

Thuan

讚好：整潔度、職員與服務和住宿狀況
Quite and clean
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月5日的回應
Thank you for taking time to review! We appreciate your feedback!

10/10 優異

Gary

讚好：整潔度、職員與服務、設施服務和住宿狀況
We would stay again
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月3日的回應
Thank you for your kind response. You're welcome to.

10/10 優異

Patricia

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
We booked this reservation almost last minute for an overnight stay for a sports tournament at Spooky Nook. The price was very good but we didn’t know anything about the hotel. We were very pleased with the cleanliness of our room (and the the facility in general) and the staff was so helpful and friendly. The dining referral (The Cat’s Meow) was great!! We would definitely stay here again for future tournaments.
於 2024 年 2 月住了 1 晚
Front Desk 於 2024年2月20日的回應
Thank you for taking time to review! We appreciate your feedback! We look forward to seeing you again!

8/10 不錯

kirthi

於 2024 年 2 月住了 1 晚
Front Desk 於 2024年3月20日的回應
Thank you for taking time to review! We appreciate your feedback!

10/10 優異

Erica

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was extremely nice. The room was clean and quiet. The whole stay was absolutely wonderful!
於 2024 年 2 月住了 1 晚
Front Desk 於 2024年2月20日的回應
Thank you for taking time to review! We appreciate your feedback and will pass on your comments to our staff.

10/10 優異

shirley

讚好：整潔度、職員與服務和住宿狀況
great staff too
於 2024 年 2 月住了 1 晚
Front Desk 於 2024年2月20日的回應
Thank you for taking time to review! We appreciate your feedback! We will pass on your compliment to our staff.

10/10 優異

Andrew

於 2024 年 2 月住了 2 晚
Front Desk 於 2024年3月20日的回應
Thank you for taking time to review! We appreciate your feedback!

10/10 優異

Aaron

於 2024 年 2 月住了 1 晚
Front Desk 於 2024年3月20日的回應
Thank you for taking time to review! We appreciate your feedback!

10/10 優異

Art

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful customer service. Clean .
於 2024 年 2 月住了 1 晚
M 於 2024年2月18日的回應
Thank you for your compliment. Thanks for staying with us.

6/10 一般

真實旅客

家人同遊
不滿：客房舒適度
Needs updated
It was okay just for 1 night, beds are wore out and need replaced. Windows and such were quite dirty.
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年2月7日的回應
Thank you for taking time to review! We appreciate your feedback. Renovations, including new furniture is scheduled to be completed by the end of 2024.

6/10 一般

Mehandra

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 6 晚
Front Desk 於 2024年2月7日的回應
Thank you for taking time to review! We appreciate your feedback!

8/10 不錯

Samir

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
They provide cushions for the bed, prefer to use pillows instead.
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年2月7日的回應
Thank you for taking time to review! We appreciate your feedback. We are sorry that you were disappointed in our pillows.

8/10 不錯

Sonia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Food wasn’t bad beds was amazing
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月26日的回應
Thank you for taking time to review! We appreciate your feedback!

8/10 不錯

Peter

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月23日的回應
Thank you for taking time to review! We appreciate your feedback!

10/10 優異

Stephanie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Front Desk 於 2024年1月23日的回應
Thank you for taking time to review! We appreciate your feedback!

10/10 優異

Jean

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Front Desk 於 2024年1月23日的回應
Thank you for taking time to review! We appreciate your feedback!

8/10 不錯

ROberta

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Clean, fast check in
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月23日的回應
Thank you for taking time to review! We appreciate your feedback. We will pass on your comments to our staff.

10/10 優異

Lynne

於 2023 年 12 月住了 2 晚
Front Desk 於 2024年1月16日的回應
Thank you for taking time to review! We appreciate your feedback!

10/10 優異

Todd

Clean & comfortable.
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月9日的回應
Thank you for taking time to review! We appreciate your feedback and hope to see you again!

6/10 一般

Judith

於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月9日的回應
Thank you for taking time to review! We appreciate your feedback!

10/10 優異

Woosung

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月9日的回應
Thank you for taking time to review! We appreciate your feedback and hope to see you again!

10/10 優異

Judy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚
Front Desk 於 2024年1月2日的回應
Thank you for taking time to review! We appreciate your feedback.

10/10 優異

Barbara

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quiet and clean
It was a great stay. Place was quiet and clean. Beds were comfy. Stayed for 2 nights to go to a Christmas event at the mt hope winery. Would def stay again. I would say the only thing i didnt like about this place was i was unable to do an early check in. Most places allow an early check in, atleast with a fee, and here not at all. Other then that it was a great stay.
於 2023 年 12 月住了 2 晚
Front Desk 於 2023年12月20日的回應
Thank you for taking time to review! We appreciate your feedback. We apologize that our policy of no early check in on weekends was inconvenient for you. We do allow early check in during the week with a fee.

8/10 不錯

Kim (Williamsport)

於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月9日的回應
Thank you for taking time to review! We appreciate your feedback!

6/10 一般

Esmeralda

家人同遊
讚好：住宿狀況和客房舒適度
Won't stay here again!
I feel like we overpaid for our stay. We paid extra for pet accommodation on the reservation but we got there we had to pay an additional pet fee! The breakfast was lacking. No matter what time we got to eat there was never any eggs. Our bed was not made once. I appreciate the accommodation upgrade for the shock of having to pay extra for pet fees but it would've been nice to be able to eat a decent breakfast. The location is convenient and the room upgrade was nice.
於 2023 年 11 月住了 3 晚
Front Desk 於 2023年12月20日的回應
Thank you for taking time to review. We appreciate your feedback. We are sorry that you did not enjoy your stay. We are working with third party reservation sites to make our pet policy and fees more visible to those who are making reservations. We are surprised that you did not find our hard boiled eggs in the breakfast room during your stay and will be sure to pass on your comment to our breakfast room staff.

8/10 不錯

sheila

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel was clean we had a suite with a kitchenette but no kitchen necessities.
於 2023 年 12 月住了 1 晚
Front Desk 於 2023年12月13日的回應
Thank you for taking time to review. We appreciate your feedback! Your concern about no kitchen necessities is being given consideration.

8/10 不錯

Angela

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly staff ,5 starts to the person at the reception! Big rooms , stayed with my dog
於 2023 年 12 月住了 1 晚
Front Desk 於 2023年12月13日的回應
Thank you for taking time to review! We appreciate your feedback and will pass your compliment on to the staff.

6/10 一般

KELLY (FREDERICKSBURG)

家人同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
Property was good. At check it was revealed that the only had limited pet friendly rooms and would be charged 50$. Told I should have called ahead to notify I had a pet. NOWHERE was this in the site when booking. Didn’t like the surprise and was treated respectfully but treated like I should have known this information and been a savvier traveler.
於 2023 年 12 月住了 1 晚
Front Desk 於 2023年12月13日的回應
Thank you for taking time to review. We are working to make our policies more visible with third party booking systems. We appreciate your feedback.

8/10 不錯

Sara

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Clean rooms, reasonably priced, and easy access to Lancaster area.
於 2023 年 12 月住了 1 晚
Front Desk 於 2023年12月5日的回應
Thank you for taking time to review! We appreciate your feedback.