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阿拉邦馬尼拉盛捷酒店的評價

4 out of 5
阿拉邦馬尼拉盛捷酒店
3409 Spectrum Midway, Filinvest City, Alabang, Muntinlupa

評價

9.2

卓越

10 分評分，優異；268 則評價中有 181 則" "
8 分評分，不錯；268 則評價中有 67 則" "
6 分評分，一般；268 則評價中有 14 則" "
4 分評分，欠佳；268 則評價中有 3 則" "
2 分評分，很差；268 則評價中有 3 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Kejie

商務旅客
很多次入住了，不错。
於 2023 年 9 月住了 5 晚
Karla 於 2023年10月1日的回應
Dear Kejie,Thank you for sharing a perfect 10 rating of Somerset Alabang Manila. We are glad that you always had the most accommodating experience on every stay. Our team is delighted to have provided an excellent customer service. We hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Kejie

商務旅客
讚好：整潔度、職員與服務和客房舒適度
第二次入住了，服务还行。
於 2023 年 9 月住了 2 晚
Karla 於 2023年10月1日的回應
Dear Kejie,Thank you for your rating. It is indeed our pleasure to have you again stayed with us. We are all happy and delighted with your warm compliments. Thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Kejie

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
公寓式住宿，整体很紧凑，采光不错，适合我这样日式风格爱好者（可能日本人自己不喜欢这种拥挤的感觉吧，LOL）。 早餐比对面家好太多了，蔬菜比较新鲜，样式看起来不错，选择面比较广，除了面包糕点，还有比较用心地面食可以选择，蔬菜和水果新鲜，还供应益力多和酸奶，就是坚果差了些。
於 2023 年 9 月住了 2 晚
Karla 於 2023年9月18日的回應
Dear Kejie,Thank you for sharing a perfect 10 rating of Somerset Alabang Manila. We are glad that you had the most accommodating experience during your last stay with us. Our team is delighted to have provided an excellent customer service. On the other hand, we have noted your comment on the breakfast buffet choices, thank you for bringing this to our attention. Once again, thank you for your patronage and we hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
空間舒適，附近也有購物中心， 缺點是早餐青菜太少了
於 2020 年 1 月住了 4 晚
Diane 於 2020年2月3日的回應
Dear Guest, Thank you for sharing your review and comment of your recent stay in Somerset Alabang Manila. We are delighted to learn that you had a comfortable stay with us. On another note, your comment regarding the food selection in breakfast buffet will be shared to our concessionaire. We hope to be able to host you again on your next stay. Sincerely, Diane Kasilag, Guest Service Manager

8/10 不錯

Kai Fai

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel for business trip
The hotel is new with great facility and service, strongly recommend for business traveler. Location is excellent as it is easy to access to Festival Mall and ATC.
於 2018 年 10 月住了 3 晚
Diane 於 2018年12月21日的回應
Dear Kai Fai, Thank you for sharing a nice feedback. We are happy to learn that you enjoyed our room and facilities. We look forward to welcoming you again. Sincerely, Diane Kasilag Guest Service Manager

10/10 優異

Shieh (台灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 2 晚
Diane 於 2018年8月17日的回應
Thank you for your rating. We look forward to your next visit. Sincerely Diane Kasilag Guest Service Manager

10/10 優異

frederick (Oceanside)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Staff are always so amazing at Somerset and I really like the convenience to the Malls, Dining, fast food, and markets.
於 2024 年 3 月住了 3 晚
Karla 於 2024年4月5日的回應
Dear frederick,Thank you for sharing a review of your recent stay with us. We are glad that you enjoyed your stay in your home in the south. Likewise, thank you for your warm compliments of our rooms, service and associates. We look forward to welcoming you again.

10/10 優異

Kenneth

於 2024 年 3 月住了 6 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 7 晚

6/10 一般

??

於 2024 年 2 月住了 5 晚

10/10 優異

Mary Grace

讚好：整潔度、職員與服務、設施服務和住宿狀況
I enjoyed my stay
於 2023 年 12 月住了 1 晚
Karla 於 2024年1月28日的回應
Dear Mary Grace,Thank you for sharing a perfect score rating of Somerset Alabang Manila. We are glad that you had the most accommodating experience during your last stay with us. We look forward to welcoming you again. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Soo kyeong

於 2023 年 12 月住了 1 晚

10/10 優異

Norvim

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
New year stay!
Thank you for making our new year very joyful! We enjoy d the countdown too!
於 2023 年 12 月住了 3 晚
Karla 於 2024年1月9日的回應
Der Norvim,Thank you for sharing a perfect rating of Somerset Alabang Manila. We are glad that you enjoyed our event during the new year's countdown. Likewise, our team is delighted to have provided an excellent customer service. Once again thank you for your patronage. We hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Kenneth

於 2023 年 12 月住了 5 晚

10/10 優異

Carmencita

於 2023 年 12 月住了 5 晚

10/10 優異

Eleanor

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Like: Simple, straightforward, clean enough, quiet enough Dislike: Difficult to find
於 2023 年 11 月住了 1 晚
Karla 於 2023年12月4日的回應
Dear Eleonor,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are delighted to learn that you enjoyed our rooms and facilities. On the other hand, we have noted your comment and properly taken action for improvement on the concern mentioned. We look forward to welcoming you again, giving us another opportunity to serve you better. Sincerely, Karla de Guzman, Guest Service

10/10 優異

真實旅客

多人同遊
讚好：整潔度、設施服務和住宿狀況
Nice and convenient location
於 2023 年 11 月住了 2 晚
Karla 於 2023年11月27日的回應
Dear Ramon,Thank you for sharing a review of your recent stay in Somerset Alabang Manila. We are glad that you enjoyed your stay in your home in the south. We hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Victoria

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Over all , they were all amazing and excellent Except the rocking toilet seat
於 2023 年 11 月住了 15 晚
Karla 於 2023年11月21日的回應
Dear Victoria,Thank you for sharing your review and observation of your recent stay in Somerset Alabang Manila. We are delighted to learn that you enjoyed your stay in your home in the south. On another note, our engineering department have taken specific actions for improvements to correct the concern that you have mentioned during your stay. We look forward to welcoming you again, giving us another opportunity to serve you better. Sincerely, Karla de Guzman, Guest Service

8/10 不錯

Yee Fatt

商務旅客
讚好：整潔度和住宿狀況
Me and colleagues have stayed here for a 5D 4N. The location is good, 10 mins walking distance to Festival mall and nearby got Jollibee and McDonalds. There are two things that need to be improved: 1st - the shower water pressure is very low and the shower head condition is bad; repair is a must! 2nd - the food taste and staff service of the level 4 restaurant need to be improved. The daily breakfast taste is acceptable, but we have dined in the restaurant for dinner. The serving speed is like a turtle, and the food waiting time is almost 1 hour even though the restaurant only has 3 tables of guests.
於 2023 年 10 月住了 4 晚
Karla 於 2023年10月24日的回應
Dear Yee Fatt,Thank you for sharing your review and comment of your recent stay in Somerset Alabang Manila. Please accept our sincerest apologies that your stay was less than perfect. We have properly taken actions for improvements on the concerns mentioned. We look forward to welcoming you again, giving us another opportunity to serve you better. Sincerely, Karla de Guzman, Guest Service

8/10 不錯

Jobelyn

家人同遊
讚好：住宿狀況和客房舒適度
good service.nice and clean hotel
於 2023 年 9 月住了 2 晚
Karla 於 2023年10月18日的回應
Dear Jobelyn,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are delighted to learn that you enjoyed our rooms and facilities. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

8/10 不錯

Daniel

商務旅客
讚好：整潔度
於 2023 年 10 月住了 3 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel Recommended hotel in Alabang
於 2023 年 9 月住了 2 晚
Karla 於 2023年9月21日的回應
Dear Guest,Thank you for your rating and recommendation. Looking forward to your next stay. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Christina (New York)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent accommodations. Very friendly, welcoming and extremely helpful staff. Highly recommended.
於 2023 年 9 月住了 2 晚
Karla 於 2023年9月14日的回應
Dear Christina,Thank you for sharing a perfect rating of Somerset Alabang Manila. We are all at awe with your warm compliments. At the same time, we are glad that you had the most accommodating experience during your last stay with us. Once again thank you for your patronage. We hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

8/10 不錯

Daniel

商務旅客
讚好：整潔度和職員與服務
於 2023 年 8 月住了 4 晚

10/10 優異

Kenneth

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2023 年 8 月住了 4 晚
Karla 於 2023年8月14日的回應
Dear Kenneth,Thank you for your rating. Looking forward to your next stay. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Dora

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 2 晚

6/10 一般

真實旅客

商務旅客
讚好：整潔度和職員與服務
不滿：住宿狀況
夜中に電気がつかなくなりました…その後の対応は良かったです。
於 2023 年 6 月住了 2 晚
Karla 於 2023年6月30日的回應
Dear Guest,Thank you for your rating. It is indeed our pleasure to have you stayed with us. Please accept our sincerest apologies that your stay was less than perfect. We have properly taken actions for improvements on the concern mentioned. We look forward to welcoming you again, giving us another opportunity to serve you better. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Stephen

伴侶同遊
We just love the hotel, staff is so helpful, always very clean, great pool, and resturant.
於 2023 年 6 月住了 7 晚
Karla 於 2023年6月25日的回應
Dear Stephen,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are all happy and delighted with your warm compliments. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Arnt

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚

10/10 優異

Jeffrey

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Everything about our stay was perfect. Every one of the staff members was friendly and accommodating. We’re talking about security, door men, reception personnel, kitchen/dining staff, and cleaning crew. Each and every one made our stay more enjoyable. Thank you.
於 2023 年 5 月住了 13 晚
Karla 於 2023年6月9日的回應
Dear Jeffrey,Greetings! Thank you for finding time to fill out our online survey and for sharing with us your invaluable feedback on your most recent stay. We are all at awe by your warm compliments. Rest assured that the entire Somerset Alabang team will continue to deliver excellent service on your future stays. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Chin Tong

家人同遊, 商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly & efficient staff
Great stay! Friendly & efficient staff. Compliments to staff Jerry for the kid-friendly recommendations around the area.
於 2023 年 5 月住了 3 晚
Karla 於 2023年6月3日的回應
Dear Chin Tong,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We have also shared your commendations to Jerry who truly exemplified excellent service. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

8/10 不錯

Daisy (San Bruno)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Staff are very responsive, friendly and accommodating. The rooms are clean and a good size for the value. The only reason why I did not give an excellent rating is it would be nice to have more selections/variety of their breakfast menu. Also for the restaurant, to expand their menu and include more selections. I would definitely stay at this property again.
於 2023 年 5 月住了 7 晚
Karla 於 2023年5月24日的回應
Dear Daisy,Thank you for sharing your comment of your recent stay in Somerset Alabang Manila. We are glad that you had the most accommodating experience here, in your home in the south. Our team is delighted to have provided an excellent customer service. On another note, we have shared your comments on our breakfast buffet and restaurant menu with our F&B partner. Rest assured that we are working closely together to improve this aspect. Once again, thank you for your patronage and we hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Alain

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hôtel résidence
Tout était parfait. Personnel amical et professionnel. Ambiance chaleureuse. Rien à redire. Piscine agréable.
於 2023 年 5 月住了 4 晚
Karla 於 2023年5月20日的回應
Dear Alain,Thank you for sharing a review of your recent stay with us. We are glad that you enjoyed your stay in your home in the south. Likewise, thank you for your warm compliments of our rooms, facilities and associates. We look forward to welcoming you again. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Efren Jr

於 2023 年 4 月住了 1 晚

8/10 不錯

Daniel

商務旅客
讚好：職員與服務
不滿：住宿狀況
very old
the room feels very old and the shower head was rusty and clogged. room is dusty
於 2023 年 4 月住了 4 晚
Karla 於 2023年4月24日的回應
Dear Daniel,Greetings, Thank you for sharing your review and comment of your recent stay in Somerset Alabang Manila. Please accept our sincerest apologies that your stay was less than perfect. We have properly taken actions for improvements on the following concerns mentioned. We look forward to welcoming you again, giving us another opportunity to serve you better. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

8/10 不錯

Albert

於 2023 年 4 月住了 1 晚

10/10 優異

Efren Jr

於 2023 年 4 月住了 3 晚

10/10 優異

Satoshi

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
洗濯機とウォーターサーバーがあってとても良かった
於 2023 年 3 月住了 6 晚
Karla 於 2023年4月4日的回應
Dear Satoshi,Thank you for sharing your feedback and we sincerely apologize that you were unable to stay in your preferred room layout. We highly recommend to indicate your preference upon reservation so we may arrange it accordingly. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

8/10 不錯

Matanori

商務旅客
讚好：整潔度、職員與服務和設施服務
ホテルのサイズが大き過ぎず小さ過ぎず丁度良かったです。朝食は飽きました。
於 2023 年 2 月住了 4 晚
Karla 於 2023年3月4日的回應
Dear Matanori,Greetings, Thank you for sharing your review of your recent stay in Somerset Alabang Manila. We sincerely appreciate your time to share your invaluable comments. We have shared your comments to our team and we hope that we are able to address them to your expectations. We hope to be able to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Satoshi

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
丁度良い規模でジムも朝食も良かった
於 2023 年 2 月住了 4 晚
Karla 於 2023年3月4日的回應
Dear Satoshi,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are delighted to learn that you enjoyed our rooms and facilities. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Yong Hoon

伴侶同遊, 商務旅客
讚好：職員與服務、設施服務和住宿狀況
Very close location between shopping and restaurants.
於 2023 年 2 月住了 4 晚
Karla 於 2023年2月25日的回應
Dear Yong Hoon,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are happy to learn that you enjoyed our rooms and facilities. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Shawn

讚好：整潔度、職員與服務、設施服務和住宿狀況
Flawless customer service 👌
於 2023 年 2 月住了 12 晚
Karla 於 2023年2月25日的回應
Dear Shawn,Greetings, Thank you for sharing your review and comment of your recent stay in Somerset Alabang Manila. We have also shared your commendations to the team who truly exemplified excellent service. Once again, thank you for your patronage. Looking forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Leon

於 2023 年 1 月住了 2 晚

10/10 優異

Ethan

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a great property to stay at. Clean rooms and a great breakfast each morning.
於 2023 年 1 月住了 8 晚
Karla 於 2023年2月3日的回應
Dear Ethan,Thank you for sharing a perfect rating of Somerset Alabang Manila. It is our pleasure to have you stayed with us. We are delighted to learn that you enjoyed our rooms and facilities. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Daniel

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Wonderful staff!
Wonderful staff!
於 2022 年 9 月住了 1 晚
Karla 於 2023年1月31日的回應
Dear Daniel,Thank you for sharing a perfect 10 rating of Somerset Alabang Manila. We are glad that you had the most accommodating experience during your last stay with us. Our team is delighted to have provided a superb customer service. Once again thank you for your patronage. We hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Daniel

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Great staff!
Great kind, courteous and attentive staff. The apartment was well maintained.
於 2022 年 9 月住了 7 晚
Karla 於 2023年1月31日的回應
Dear Daniel,Greetings, Thank you for sharing your review and comment of your recent stay in Somerset Alabang Manila. We are all happy and delighted with your warm compliments. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Arsenio (SAN FRANCISCO)

伴侶同遊, 寵物同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
A nice hotel, well maintained and pet friendly (extra fee). Area is quiet and clean, everything you want is within walking distance (Movie, rest, malls etc.) Lots of people riding bikes in parks. Hotel has an infinity pool and nice gym. There is a Spanish restaurant in the hotel. Staff is very professional and security is top notch. A place to stay in Manila if you want to stay away from the traffic and noice of a big city.
Karla 於 2023年1月20日的回應
Dear Arsenio,Thank you for sharing a review of your recent stay in Somerset Alabang Manila. We are glad that you enjoyed your stay in your home in the south. Likewise, thank you for your warm compliments of our rooms and facilities. We look forward to welcoming you again. Sincerely, Karla de Guzman, Guest Service

10/10 優異

Arsenio (SAN FRANCISCO)

讚好：整潔度、職員與服務、設施服務和住宿狀況

10/10 優異

Thomas

10/10 優異

Joseph

於 2022 年 11 月住了 1 晚