"All the staff were most helpful and very friendly. Our concierge Octavio Mora was most helpful in everything, from changing our room to a ground level, to securing a motorized scooter, to helping with friends coming for a day pass, to helping print out boarding passes when we were ready to fly home, and everything else we needed or wanted. We give him a 10+ rating. He went above and beyond doing whatever he could to make us enjoy our 10 days there. We were with our grandchildren and great-grandchildren (ages 2 and 4) and will definitely be back!! Thank you Marival Emotions!"