Massillon Massillon Museum Hotels

"Easy parking, good breakfast, clean rooms. Very easy drive to the pro football hall of fame"

"I wasn't to happy that they charged me for one day at check-in and put a hold on my account for the total amount of the stay at check-in. "

"For doctor appointment "

"We stayed for three nights and found a few positives but many drawbacks. The staff were very kind and helpful, and our teens enjoyed the pool despite the water being quite cold. Unfortunately, the room was extremely dated and had several issues, including a strong odor similar to a wet dog, a wall light hanging from the wall, 2 locations where artwork was clearly removed, a rusty bathroom light fixture, and mold around the tub. Breakfast was poorly managed due to the large number of guests as there were multiple large groups staying. Items were empty and not replenished, and the food we did try wasn’t good, so we chose to eat elsewhere afterward. The pool was colder than expected, and younger children were noticeably shivering. We also requested a late checkout due to a 6 p.m. flight, but the only option offered was noon (one extra hour) for a $15 fee, which wasn’t very helpful compared to other hotels. Thankfully, the front desk staff were kind enough to let use leave our luggage behind the counter while we went across to the strip mall to kill time before catching an Uber to the airport for a 6pm flight as we had to be out of our room by noon."

"I reserved a room with two queens and was told at check-in that there were no rooms available with two queens."

"Stained sheets, could not stay. "

"There was no "hot breakfast." "Breakfast" was laid out on a table and consisted of a few packets of prewrapped mini-donuts, swiss cake rolls, 2 apples, and 2 bananas. There was OJ and coffee."

"All good, but breakfast buffet could be better for the price "

"Why is it so hard for the staff to smile and be friendly with customer service with the guest?"