"After traveling across Europe for 2 mo. this was the worst hotel we encountered.
1. the pics of the rooms are a little misleading. It is a wall to wall bed and the only way to get in and out is by crawling from the bottom.
2. Housekeeping was terrible. we stayed for a week, but the first 4 - 5 days were spend complaining about the way the room was left after their visit.
On the following day after our arrival we discovered some brownish spots on the botom sheets. so we complained...sheets were changed.
on the next day the room was barey touched. (SEE PICS) we complained again. Room was taken care of .sort of.
The day after, we came back in the evening...the room was not touched at all!
we complained to the managers Sophie and Leani....we were given a chocolate and we were assured that they are trying to make the rest of our stay comfortable. But it didn't happen! On the next day we found a bundle of dirty cleaning gloves on the bed...(SEE PICS) Complained again....
The ac/heater was a joke. you either bake or freeze. Each time you have to go to reception and ask for the termostat to be reset. Thats were the controls are! ALL negative reviews have addressed these issies/problems and each time the standard response from the hotel was ...we are going to take care of this/that. By the way besides the 2 chocolates we were given ( we put them in the garbage) Sophie and Leani offered a 75 eu credit and 75 eu voucher for their restaurant. We refused. Never again."