Charlotte McDowell Nature Center and Preserve Hotels

"I found trash in my room. It was rodent drippings in the bunk bed room. The toilet stopped up the first night there. "

"The place was in great condition. Really enjoyed the lake views and relaxing in the hot tub in the evening. I would definitely stay here again. Management team was easy to communicate with and very responsive."

"Host provided fast accurate and helpful feedback. Location was perfect. House was very clean and just as described. Looking forward to a return visit. "

"Great views!"

"This was not the "Hideaway" advertised. The host's teenage son had a bday party complete with airguns and plenty of teens screaming and running around the property. It was loud and triggering and NOT AT ALL the peaceful experience that was advertised. The noise stopped at 10 pm - apparently the start of 'Quiet Hours.' The 'Quiet Hours' were not advertised on the listing, because I would not have stayed at a rental that could possibly be loud until 10pm. Also, it is stated in the rules 'No Parties.' I guess that only applies to guests and not to the host!This dome is beside the host's house. There is a privacy screen hung in the trees between the house and dome, but it is still close to their house. It was not secluded or peaceful (the exact wording in the listing).There is a dehumidifier btwn the bed and kitchen area. It sits on a pan of collected water that has been sitting there for a while. My dogs kept drinking out of it because there is no baby gate/barrier. Be warned - not sure what is in the water (mold?). My dogs were ok, but I didn't like that they had constant access to this pan of water under the unit. Also - the electric fireplace would not work.The host refused to provide us any type of compensation/refund for our poor experience. "

"While aesthetically pleasing, this property failed to meet the specifications outlined in the listing and the terms of the rental agreement.Communication & Check-InThe check-in process was inefficient and poorly managed. The host failed to provide entry instructions proactively and subsequently provided incorrect information. It required three separate points of contact before the property could be accessed. Property Condition & AccuracyThe property’s actual condition deviates significantly from its advertised "premium" status:Accommodations: The advertised "King" bed consisted of two twin mattresses pushed together.Maintenance: Several drawers lacked hardware, and the shower floor was stained.Exterior: A non-functional go-cart remained in the driveway for the duration of the stay.Furnishings: Beyond the kitchen, the home is outfitted with basic rental-grade furniture.Amenities & Contractual ObligationsThe hot tub—a primary feature of the listing—was non-functional for the entire week. While the host requires guests to purchase specialized insurance to protect the property's "value," they failed to deliver the amenities guaranteed in their own contract.Dispute ResolutionThe host’s attempt at resolution was inadequate. The offered compensation was less than the cost of a single night's stay. Furthermore, the host was evasive with third-party mediators (VRBO), claiming an incorrect contact number despite having used that same number for direct communication"

"Space and room and could not get oven working for us good"

"Everything was great."

"House boat was great! We expected all 6 of us to have a place to sleep as advertised, but were unable to. We luckily brought a few cots to accommodate. "