The location of the hotel is excellent. The room is properly designed and comfortable. The facilities and kitchenware in the room are complete and useful for a family. Most staff of front line are helpful and friendly except that the check-in experience is unsatisfactory. The housekeeping is the weakest in comparison with my experience in other Melbourne hotels. They skipped my housekeeping services on second day (21st)and told me my room rates are not including daily cleaning.After I showed them my booking terms with hotel.com they restored the services on the third day (22nd)but the kitchen table was still in a mess when we came back the room at night. Thereafter, the kitchenwares were still dirty after taking out from cleaning machine. There were small feathers on the sofa. I had told the front desk but they said as they were from inside the sofa so nothing could be done. The overall condition is good.
CHI MING
於 2020 年 2 月住了 4 晚
10/10 優異
真實旅客
2020年2月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2020 年 2 月住了 3 晚
8/10 不錯
TAT KI
家人同遊
2019年12月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
十分不錯的酒店
位置十分方便,在市中心,無論購物或飲品食都極為方便
TAT KI
於 2019 年 12 月住了 2 晚
8/10 不錯
Catherine
商務旅客
2019年11月29日
讚好:住宿狀況和客房舒適度
Good location , but the cleaning service is not good and exceed my expection