Mendenhall Valley hotels in Juneau

"Great staff, convenient shuttle service, comfortable bed, and amazing pillows. Really enjoy our stays at Grandmas."

"Everything was great. They provided everything needed for a room with a kitchen. "

"Polite staff and good amenities. "

"Vilma was exceptionally helpful and made me feel very welcome!"

"Clean and friendly "

"Clean cozy rental. Appreciated the coffee supplies for the first morning. Quiet location makes you feel a part of nature but close to conveniences. "

" The rooms were the perfect size for us, in the perfect location, and perfectly comfy and homey. We appreciate all the thoughtfulness you put into Grandma's Suite and the detailed instructions so we had no floundering to do. When we make it back to Juneau, we will know where to stay.Thank you!"

"Place and location is as advertised. Clean, spacious and perfect for what we needed. I would stay here again! "

"We travel a lot and this house was the oddest experience I have ever had with VRBO.The good- the house is beautiful and clean. The weird/bad- Starts with check-in. The owner makes you send her a picture of your ID ahead of time. Then she makes you take a picture outside the unit before she will send you the door code on the arrival day. (Not having check-in info feels shady but I didn’t realize this was policy when booking) Check in is at 4:00. We went to the house, I sent my picture by the door and she didn’t respond. I called three times, my husband called, I texted. We got in the car to drive away and 20 mins after we arrived at the property she finally sent the door code. We did not get into the house until after 4:30. No apology, no acknowledgment of the delay, nothing. If you are that concerned about the identity of the renters checking in, I suggest meeting the renters in person. This experience was so unprofessional. Everyone needed to use the bathroom, we had been killing time for 2 hours until check in. I honestly started panicking thinking I had been completely ripped off by the owner/VRBO.Furthermore- The owner was totally confused and randomly showed up at the house the next day. She just walked in to the house and said who are you? I was very startled and said we are your tenants. She thought we had rented a smaller unit on the same property, which was wrong, we rented the 2 bedroom unit. This was just so odd/disorganized. I wouldn’t rent here again. "