Shelby Mercy Hospital of Willard Hotels

"The pool was full as the hotel was sold out BUT everyone was friendly and the kids had a blast. The pool staff & laundry team worked hard to keep up with clean towel demand but they did it! The staff was prepared for the large crowd at breakfast; it was more than a continental offering. The rooms were clean and simple--exactly what we needed for our family outing. This place is a little gem for families with small children for a quick reprieve from daily grind."

"O"

"Rooms smelled like smoke. Beds were very worn. Was not staying at this facility and found another place to stay. Manager told me they couldn’t refund my money and I had to go through Expedia. Expedia told me the hotel manager denied the refund. Was advised by Expedia to speak with hotel staff and have them send email that they would refund but hotel denied and said they don’t decided that. "

"It was very clean and comfortable. The place is quite dated. Although they have made an effort on the interior. The exterior was a throwback to the 80s."

"Good value"

"The main door to the suite didn't latch properly for the time we were there, We were not happy about that told the staff . The staff was fantastic , helpful kind . The toilet need to be fixed properly was not bolted down. But once asked the maintenance worker he did the best he could. Staff was super helpful."

"Room was clean. Shower drain was at least partially clogged as the tub had a few inches of water in it after showering. There’s an exhaust fan in the bathroom but not switch to turn it on. It’s still clean but starting to show its age. And as Expedia members, we used to get a bottle of water and a some mints when checking in. Not so this time around. "

"Wonderful hotel"

"Room was clean"