外觀

美國長住套房酒店 - 納舒厄 - 麥立馬克的評價

2.5 out of 5
美國長住套房酒店 - 納舒厄 - 麥立馬克
2 Executive Park Drive, Merrimack, NH

評價

7.4

不錯

10 分評分,優異;642 則評價中有 205 則" "
8 分評分,不錯;642 則評價中有 203 則" "
6 分評分,一般;642 則評價中有 91 則" "
4 分評分,欠佳;642 則評價中有 68 則" "
2 分評分,很差;642 則評價中有 75 則" "

8.0/10 

整潔度

7.6/10 

職員與服務

6.6/10 

設施服務

7.8/10 

住宿狀況

7.2/10 

環保程度

評價

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 1 晚
Nationwide Hotel Management Company, LLC 於 2019年8月2日的回應
Thank you for the super rating! We're so glad you had a great stay with us. #WoodSpringGuestsRock #WoodSpringGreatStay

10/10 優異

Po-Wei

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
翻新旅館。很好。感覺
於 2019 年 5 月住了 1 晚
Nationwide Hotel Management Company, LLC 於 2019年6月25日的回應
我們對你的精彩評論感到非常高興。 謝謝! We could not be more delighted with your wonderful review. Thank you!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 1 晚
Julia, Guest Relations 於 2018年10月23日的回應
Thank you for the 4-star rating. We are so glad you were pleased with your stay.

10/10 優異

Todd

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was all good.
於 2024 年 5 月住了 1 晚

8/10 不錯

Larry

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Nicolette

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

2/10 很差

Elizabeth

商務旅客
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
This place is advertised as perfect for business professionals. I assure it is not. I thought the kitchen would have been stocked like when you rent a condo. You get one plate, one spoon etc. You use toitet paper for a napkin, shampoo to wash anyting. I wanted a bigger pot to make a soup and I was denined. I was there for 4 days becasue my vechile was being prepared suring travel. It was not completed in time and I left this place and went to another hotel. It is a very low SES clinet here. Not business
於 2024 年 4 月住了 4 晚
Hotel Management 於 2024年4月23日的回應
Dear Elizabeth, We apologize for the inconvenience you experienced during your stay. We aim to provide a comfortable experience for all guests, including business professionals. We regret if the amenities provided did not meet your expectations. Also, your feedback regarding kitchen supplies and service will be addressed internally to ensure improvements. We understand your frustrations and apologize for any inconvenience caused. Your comments are valuable, and we appreciate you bringing them to our attention. We hope to provide you with a more satisfying experience in the future. Thank you for choosing us.Sincerely,Hotel Management

8/10 不錯

Trevor

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Nice comfortable, clean room. As it did have a kitchenette, I wish it would have been stocked with at least some basic kitchen items an utensils without having to go to the front desk. Coffee maker would be a bonus.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月7日的回應
Dear Trevor, Thank you for reviewing your positive experience at Extended Stay America! We're delighted that you found your room comfortable and clean. Your feedback regarding the kitchenette amenities is valuable to us. We'll certainly consider your input as we strive to enhance our guests' experience. Thank you for choosing us, and we hope to welcome you back soon!Sincerely,Hotel Management

10/10 優異

CARLOS

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 4 月住了 1 晚

2/10 很差

aaron

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
No housekeeping.. take your own garbage out. Breakfast is basically coffee and wrapped muffins . No milk or juice options
於 2024 年 3 月住了 3 晚
Hotel Management 於 2024年4月6日的回應
Dear aaron, Thank you for being our guest and taking the time to give us your feedback. We regret any oversight in failing to provide information about our housekeeping services. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Also, we regret your disappointment that our grab-and-go breakfast options didn't meet your expectations. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

2/10 很差

Nancy

Do not stay at this location. Especially on the first floor. All guests have to use security door via their room key for admittance to all rooms which means everyone on the first floor hears click, click, slam current to gain admittance to their rooms via the first floor so every single time somebody comes and goes you get clack clack slam the security door. The families living there and confined small spaces with no carpeting on the floor so you hear every single, also no light dark shades on the windows. But bring an eye mask and earplugs.
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月10日的回應
Dear Nancy, Thank you for the review. We apologize for the inconvenience caused by the noise and lack of privacy during your stay. Your feedback regarding the security door and noise disturbances is valuable, and we will address these issues to enhance the comfort of all our guests. Please know we strive to provide a comfortable and peaceful stay for all our guests, and we understand your concerns. We appreciate your understanding and hope to have the opportunity to accommodate you in the future.Sincerely,Hotel Management

6/10 一般

Kevin

讚好:整潔度和職員與服務
於 2024 年 3 月住了 1 晚

2/10 很差

JOSEPH (Flushing)

於 2024 年 3 月住了 1 晚

10/10 優異

Argemiro

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2024 年 3 月住了 3 晚

10/10 優異

Argemiro

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年3月2日的回應
Dear Argemiro, Thank you for staying at Extended Stay America during your recent trip to Nashua. We are delighted to hear you had a comfortable stay and that our location was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

10/10 優異

Argemro

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location
於 2024 年 2 月住了 2 晚

8/10 不錯

William

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good for what it was. Very basic room for long term stay at a reasonable price. Plenty of in room amenities which you had to request. Staff was always help[ful
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月28日的回應
Dear William, Thank you for choosing Extended Stay America and sharing your experience with fellow travelers! We're delighted you found value in our property and that you had a positive experience with our staff and enjoyed our in-room amenities. We look forward to sharing your positive feedback with our team and hope you will revisit the next time you visit Nashua. Sincerely,Hotel Management

10/10 優異

Richard

讚好:整潔度、職員與服務、設施服務和住宿狀況
The people at front desk were amazing. I will stay there again real soon. I was very comfortable in my room.
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月27日的回應
Dear Richard, Thank you for your kind words about your time at Extended Stay America! We're thrilled to read that the front desk team made your stay enjoyable and that you felt comfortable in your room. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional visit. Sincerely,Hotel Management

10/10 優異

Jamie

於 2024 年 2 月住了 1 晚

10/10 優異

Todd (Milan)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Nice staff
於 2024 年 2 月住了 1 晚

10/10 優異

Jannette

家人同遊, 寵物同遊
讚好:整潔度、職員與服務和住宿狀況
Thankful to the staff and their kindness to my kids and I, they go above and beyond to accommodate you and make you feel right at home
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月9日的回應
Dear Jannette, Thank you for your heartwarming review! At Extended Stay America, we take pride in our staff's dedication to ensuring a welcoming environment. It's lovely to hear that you and your kids felt at home. We appreciate your kind words and look forward to hosting you again soon!Sincerely,Hotel Management

6/10 一般

Annette

伴侶同遊
讚好:整潔度和職員與服務
Property was clean. Bed comfortable. Bathroom clean, good water pressure and hot water. Blinds only in room that faced parking lot. Room was very brifht at night, even with blinds. Difficult to fall sleep. Near busy highway, so noisy early to mid evening. Noisy guests above us. Coffee good, but prepackaged muffins dry, not very tasty.
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月6日的回應
Dear Annette, Thank you for connecting with us about your time at our hotel. It is excellent to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Thank you for bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

8/10 不錯

Kayla

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
I loved this property. The only issue I truly had was how hard the beds were. Otherwise, it was a nice cheap hotel for the night :)
於 2024 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Jannette

於 2024 年 1 月住了 1 晚

8/10 不錯

Elizabeth

讚好:整潔度、職員與服務和住宿狀況
I liked everything about the room but I wish I had known that I had to ask for a coffee pot when I booked it it said there was a coffee pot in the room and I get there and there wasn't
於 2024 年 1 月住了 3 晚
Hotel Management 於 2024年1月10日的回應
Dear Elizabeth, Thank you for choosing Extended Stay America! We're delighted you enjoyed your room. However, we apologize for any oversight regarding the coffee pot and appreciate your feedback. Your comments help us improve, and we hope to host you again, ensuring a seamless and enjoyable stay.Sincerely,Hotel Management

10/10 優異

Pedro

於 2024 年 1 月住了 1 晚

8/10 不錯

Bryan

於 2023 年 12 月住了 2 晚

8/10 不錯

AMANDA

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean room, hallway was not
I am just tired of staying in hotels where the hallways reek of pot. This isn’t specific to this hotel, happens almost everywhere I stay. Room was clean
於 2024 年 1 月住了 1 晚

8/10 不錯

Vanessa

讚好:住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

8/10 不錯

Rachael

家人同遊
讚好:職員與服務和客房舒適度
Need to
It was great other then we found someone elses hair on our clean towels
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年1月1日的回應
Dear Rachael, Thank you for staying with us. It's great to hear you enjoyed your stay overall; however, we apologize for the disappointment with the cleanliness of the linen. This does not meet our standards, and we thank you for bringing this to our attention. Your feedback is much appreciated, and we will be sure our front desk communicates this more clearly going forward. Reviews such as yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management

4/10 欠佳

Shane

商務旅客
不滿:整潔度、設施服務和住宿狀況
Bugs.
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月20日的回應
Dear Shane, Thank you for choosing us. We are sorry for the inconvenience you were caused in the room, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

4/10 欠佳

Miles

家人同遊, 親子同遊, 寵物同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
We stayed here because we were having work done at our house. There was no option for an early check in anytime before 1 PM so we had to pay for an extra night to be able to bring our dogs over in the morning when the contractors started working. The room was not thoroughly cleaned. The bed frame was covered in dust, there were splashes of some dark liquid on the wall right next to the pillows, there was mold in the toilet and on the shower faucet. The sink was clogged. The shampoo packet was half used and moldy. The staff that checked us in was not friendly. I would not stay here again.
於 2023 年 12 月住了 2 晚
Hotel Management 於 2023年12月13日的回應
Dear Miles, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. We apologize for the maintenance and cleanliness issues in your suite. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We will look into this matter and take the necessary steps to ensure our guests have a comfortable and pleasant stay at our property. We hope you can give us another opportunity to show you the level of service we are known for and which you deserve.Sincerely,Hotel Management

10/10 優異

Richard

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Just fine.
於 2023 年 12 月住了 1 晚

8/10 不錯

joey

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚

8/10 不錯

Lancelot

讚好:整潔度、職員與服務、設施服務和住宿狀況
A
於 2023 年 11 月住了 1 晚
Hotel Management 於 2023年11月26日的回應
Dear Lancelot, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Hotel Management

6/10 一般

Rachel

伴侶同遊
讚好:職員與服務
不滿:住宿狀況
The room was good except the bed. I don't recommend it if you are sharing or you are a larger person. Every time my husband rolled over the entire metal frame moved
於 2023 年 11 月住了 1 晚
Hotel Management 於 2023年11月26日的回應
Dear Rachel, Thank you so much for your recent stay with us. We always want our guests to have a gratifying experience in every aspect, so it wasn't enjoyable to read that the bed in your room was uncomfortable. We know this was an inconvenience, and we hope you can still get a restful night's sleep. We will look into this; thank you for letting us know. It was wonderful to have you as our guest, and we hope you will return soon.Sincerely, Hotel Management

4/10 欠佳

Meredith

於 2023 年 11 月住了 1 晚

10/10 優異

PAUL

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very well maintained
於 2023 年 11 月住了 1 晚

10/10 優異

Richard

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 6 晚

10/10 優異

Lisa

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚

6/10 一般

Roshan

於 2023 年 11 月住了 1 晚

10/10 優異

HISATAKA

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯

Rachael

家人同遊
Clean
It was great other then the sheets weren’t cleaned very well
於 2023 年 11 月住了 1 晚
Hotel Management 於 2023年11月13日的回應
Dear Rachael, Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations and that, overall, your stay was great. However, we apologize for your issues with dirty sheets in your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management

10/10 優異

John

於 2023 年 11 月住了 1 晚

10/10 優異

Hyun Chang

讚好:整潔度、職員與服務和住宿狀況
Great place for those who want to find a value for their money. Kind staffs and safe area around!
於 2023 年 11 月住了 1 晚
Hotel Management 於 2023年11月14日的回應
Dear Hyun Chang, Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We appreciate you taking the time to leave your kind remarks, most notably our devoted staff and our convenient location. Thank you for choosing our Extended Stay America. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 優異

Mone

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 優異

Liam

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ashanti was super helpful at the front desk!
於 2023 年 11 月住了 1 晚
Hotel Management 於 2023年11月5日的回應
Dear Liam, Thank you for choosing us and sharing your feedback. We're thrilled to hear that Ashanti at Extended Stay America provided you with excellent service during your stay. Our team takes pride in ensuring guests have a pleasant experience, and Ashanti's assistance is a testament to our commitment. Your kind words will be shared with her. We hope to welcome you back for another enjoyable visit soon.Sincerely,Hotel Management

10/10 優異

Chris

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

10/10 優異

Tyler

於 2023 年 10 月住了 1 晚