Grand-Baie Merville Beach Hotels

"There is only 1 resturant and a buffet not 2 as advertised. We were there for 2 nights to end our honeymoon from a cruise. We were unable to get in either nights to the restaurant despite there only being 4 people dinning a one point. We raised that it was our honeymoon and we hadn’t been able to experience the resturant were told well there is a cruise in. Some staff were very lovely others rude when serving drinks. We were also promised a honeymoon gift package which we never received. Buffet food was good but repetitive. If you want to play tennis they give you racquets but you need to buy a pack off balls from the shop for £10"

"Amazing stay Excellent staff and food Great location 10/10"

"Loved my stay here! We were in Mauritius for a week and stayed at 3 different hotels on the East, west, and southern coasts. Grand Baie Veranda was my favorite. The hotel is simply so beautiful from the moment you get into the parking lot. Very clean and the staff are amazing. I will never forget one of the staff members taking the time to clean my wound when I stubbed my big toe walking to dinner. That was so nice. The food is also great and I loved the gift shop. Found reasonably-priced souvenirs to take home with me. The room was great, my only qualm with it is that there are too many light switches. Otherwise, very spacious and well-decorated. Loved waking up to the sound of birds serenading us on the balcony each morning. The hotel and the surrounding area are also pretty lively. Many dining options within walking distance."

"First off we booked a room close to where daughter lived with the expectation she could come and hang out with us in the evening. When we checked in we were told she was only allowed to go to the bar. She couldn’t come to our room at all. This should have been listed in the write up of the room or at least posted in our confirmation. Second we booked the room with the tub and surrounding windows(we paid extra for that room). The tub did not ever have hot water. We mentioned to staff several times and they said they were told it was fixed but it was not. The windows were broken. One was open when we checked in and we really had to struggle to close. On last day we opened another one and we couldn’t get it to close. There was a table in the room and you couldn’t really work at it because it wasn’t level and rocked. The second to last night we had been out and we were going up to the bar to hang out with my daughter. The staff at the front desk stopped us and told us that it was too late. Again never told that there was a time limit. I asked to speak to the Manager and expressed my all of my frustrations. He apologized and then allowed us to come up for a drink. He comped drinks. The staff was very nice and tried to accommodate. My biggest complaint was we were never told these policies from booking. The hotel itself really could use a little more updating. "

"Fantastic villa, we had a wonderdul time!"

"Excellent property - nice room clean and fantastic staff."

"Clean and vey spacious room. It gets well cleaned every day with new towels and sheets. Tje pool is very nice - we spent time on it every day. Would totally recommend!"

"the room i had was ground floor garden view, the gardens were nice sitting on patio having a beer was relax full, the room itself was bigger than usual had a tv but channels were very limited we actually never watched it after first time. bathroom was also big bath and shower few personal items ,storage for clothes was fine just shelves little hanging space, room was clean ,now it does need a bit of tlc, shower screen needs a good cleaning house keeping can take up to 5 o'clock to clean room sometimes forgot clean towels stairs to upstairs apartment are wooden can hear people coming and going, overall it passes for 3 star hotel room, just make sure if you don't like stairs ask for ground floor, the room they first gave us was on third floor no lift, they change us next day after we told them"

"Avoid this hotel like the plague - especially through hotels.com I chose this hotel for a quick one night stay specifically because it advertised "free breakfast" on the first page of my app, then "free continental breakfast" when I selected my room. Under "Amenities" it reconfirmed Continental breakfast included, Served daily from 7.30am to 10am. THERE IS NO BREAKFAST, not even a breakfast room, nothing. I was just told to go to the supermarket next door to buy and prepare my own Other amenities listed on my hotels.com app (which added to my choice of hotel) include 2 restaurants - not even one A bar/lounge - wrong A coffee shop / cafe - wrong Free daily manager's reception - what a joke The hotel is OK for the price, but the description is totally incorrect and misleading- as are the photos - and to add insult to injury, hotels.com customer service are arguing that the booking does not say "breakfast included" despite me sending screenshots "