Chicago Mexican Fine Arts Center Museum Hotels

"A beautiful hotel in the heart of downtown Chicago built in 2024. I have stayed at Riu Resorts outside the US and the Riu Plaza brought the same experience I received from the resorts. Amazing complimentary continental breakfast buffet, beautiful lobby, secured floor elevators, and clean workout room were terrific amenities. The room was spacious, with true blackout curtains, and a state of the art bathroom with separate toilet area. I would recommend a higher floor (we were on 26) to enjoy the nightly city view and lessen the busy city life noise. The 27th floor veranda was closed until April and we could have utilized a microwave in the room (the desk said they do not have any for use at this facility). Overall a great experience and would recommend to everyone. "

"Amazing no issues with the room at all"

"Nice quiet hotel walking distance to a lot of the tourist hot spots. Hotel was nice, could use some cleaning. Hotel is magnificent. "

"EXCELLENT AS ALWAYS"

"The staff was very friendly and the check-in/out process was very fast and easy. The rooms and hotel were clean as well. You can tell it is an older hotel but I didn't mind since my room was cleaned very well. "

"I am extremely disappointed with my recent stay. I prepaid for a Lake View room with two Queen beds, but the experience at check-in was deceptive and unprofessional. Upon arrival, the front desk agent disappeared for 10 minutes to whisper with a colleague. He then claimed our room was ready, but we found ourselves in a room with much smaller beds. It felt like a deliberate attempt to see if we’d just "accept" a lower-tier room. When I returned to the desk, I was told no Lake View Queens were available. Our only options were to stay in the cramped beds or move to a non-lake view room. Since we didn't fit in the smaller beds, we moved—effectively paying for a view we didn't get. Management offered some food vouchers as compensation. Since we arrived late and were checking out the next morning, these were useless. I even received an automated text from "Inderjeet" asking about my stay. I replied with these issues and received zero response. After a five-hour flight, the last thing you want is to haggle for the room you already paid for. I expected much better from a Hilton brand."

"The staff was super helpful and friendly. The room was clean and the bed was super comfortable! Perfect place to walk to lots of things. "

"Very clean, very secure. Staff very helpful. "

"EVERYTHING WAS PERFECT FROM THE ROOM TO POOL TO BREAKFAST SERVE ! DEFINITELY A 5 STAIR♥️"