"terrible noise , wifi cannot work . asked staff to help to fix the wifi but they didn't want to help. didn't clear the room and even didn't change the towels"
"My flight was cancelled due to a plane malfunction, which prevented me from checking into the hotel. So, I contacted the hotel before the check-in time, hoping to negotiate a refund. However, their front desk was hard to reach and they refused to give me a refund, which was very disappointing."
