鸟瞰图

关于好运之家套房酒店的点评

4 out of 5
好运之家套房酒店
185 SE 14th Ter, Miami, FL

点评

9.0

非常棒

10 分 - 超赞。671 条好评,共有 1001 条点评" "
8 分 - 还可以。186 条好评,共有 1001 条点评" "
6 分 - 一般。62 条好评,共有 1001 条点评" "
4 分 - 很差。45 条好评,共有 1001 条点评" "
2 分 - 糟糕。37 条好评,共有 1001 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Xianmin

满意:清洁度、员工和服务、服务设施、住宿条件和设施
excellent!
2024 年 3 月入住 4 晚
Julia F. 于 2024年03月15日 的回复
Thank you, Xianmin! We are very grateful for your kind comments and cannot wait to welcome you back!

10/10 超赞

jim

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel.
2023 年 4 月入住 1 晚
Hotel Manager 于 2023年04月12日 的回复
Thank you for your 5-star review, Jim! We look forward to welcoming you back soon.

10/10 超赞

Han

与家人出行
满意:服务设施,员工和服务
everyone is so nice,good location
Hotel Manager 于 2022年12月28日 的回复
Thank you for your recent review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 超赞

Konesha

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property was the best. Staff was super nice. After a 24 hour delay at the airport missing 2 of my 4 day stay the stay made it very accommodating.
2024 年 5 月入住 3 晚
Stephany J. 于 2024年05月20日 的回复
Thank you so much for taking the time to share your wonderful review, Konesha! We're delighted to hear that despite the challenges you faced with your travel delays, our team was able to make your stay as accommodating and enjoyable as possible. We greatly appreciate your kind words and your perfect rating. It was truly our pleasure to have you as our guest, and we hope to welcome you back for a longer and even more relaxing stay in the future.

10/10 超赞

Alan,Commerce City

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Alwats a great place to stay. This is our third time staying here. Rooma are really nice and everything is within walking distance. Staff is awesome.
2024 年 5 月入住 2 晚
Stephany J. 于 2024年05月14日 的回复
Thank you for your fantastic 5/5 review, Alan! We're thrilled to hear that you've chosen to stay with us for the third time and that you consistently enjoy our rooms, convenient location, and awesome staff. Your kind words mean a lot to us, and we're delighted to be your go-to place whenever you're in town. We look forward to welcoming you back for many more stays in the future!

8/10 还可以

Keith

2024 年 5 月入住 2 晚
Stephany J. 于 2024年05月13日 的回复
Dear Keith, Thank you for your review and for choosing our hotel. We are happy to know that you enjoyed your stay overall and we look forward to having you again in the near future.

8/10 还可以

Juan

满意:员工和服务,清洁度
Great location, the lobby is great. The unit was clean but old and outdated with very cheap furniture
2024 年 5 月入住 1 晚
Julia F. 于 2024年05月12日 的回复
Thank you for sharing your feedback! We're delighted you enjoyed our convenient location and lobby ambiance. We take your comments about the unit's condition seriously and will use them constructively to improve our offerings. We hope to have the opportunity to welcome you back for an even better experience in the future!

10/10 超赞

Afolabi

满意:清洁度、员工和服务、住宿条件和设施
Location! Location! Location! Brickell convenience is everything!
2024 年 5 月入住 3 晚
Julissa - Hotel Manager 于 2024年05月7日 的回复
We're thrilled you enjoyed the convenience of Brickell's prime location during your stay with us! We look forward to hosting you again soon!

10/10 超赞

Milana

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Julia F. 于 2024年05月7日 的回复
Thank you, Milana! We hope to welcome you back again soon!

10/10 超赞

danae

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, nice and very comfortable suit with two bedrooms. Very pleasant stay. Totally recommended.
2024 年 4 月入住 1 晚
Julia F. 于 2024年05月6日 的回复
Thank you so much for your kind words! We're thrilled to hear that you had a comfortable and enjoyable stay in our two-bedroom suite. Your recommendation means a lot to us. We hope to welcome you back soon for another pleasant experience!

10/10 超赞

Alan,Commerce City

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean. Great staff and suprr nice room
2024 年 5 月入住 3 晚
Julia F. 于 2024年05月6日 的回复
Thank you for your great review and kind comments, Alan! We look forward to seeing you again soon!

10/10 超赞

Shalleya

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Phenomenal service, beautiful room, I received a complementary upgrade at check in. Room amenities are great. I will be back the next time I am in Miami!
2024 年 4 月入住 5 晚
Julissa - Hotel Manager 于 2024年05月1日 的回复
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our service and amenities exceeded your expectations. We look forward to welcoming you back on your next trip to Miami!

8/10 还可以

Rachael

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very quiet and safe area of Miami. Very close to metromover and trolley stops. The apartment was very spacious with tv in the lounge and bedroom. All cooking facilities if needed. Shame the balcony didn’t get any sun.
2024 年 4 月入住 8 晚
Julia F. 于 2024年04月28日 的回复
Thank you for your review! We're delighted to hear that you enjoyed our quiet and safe location in Miami, as well as the convenience of being near the metromover and trolley stops. We're glad you found the apartment spacious and well-equipped for your needs. We hope to welcome you back soon for another enjoyable stay!

8/10 还可以

George

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Washer didnt work. Tv in the room had no connection
2024 年 4 月入住 2 晚
Stephany J. 于 2024年04月26日 的回复
Dear George, We're truly sorry to hear about the inconvenience you experienced during your stay. Your comfort is our top priority, and it's disheartening to learn that we fell short in ensuring that everything was in perfect working order for you. Please accept our sincerest apologies for the issues with the washer and the TV connection. We're actively addressing these concerns to ensure they're resolved promptly for future guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. If your travels bring you back to our area, we'd be grateful for the opportunity to make it up to you and provide you with the exceptional experience you deserve.

10/10 超赞

Dustin

2024 年 4 月入住 2 晚
Julia F. 于 2024年05月12日 的回复
Thank you for your perfect score, Dustin! We look forward to the next time we are able to host you.

10/10 超赞

johnel

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
amazing
2024 年 4 月入住 1 晚
Stephany J. 于 2024年04月22日 的回复
Dear Johnel, we're delighted to hear that you had a positive experience during your stay with us! Thank you for taking the time to share your feedback, and we hope to have the pleasure of hosting you again in the future.

10/10 超赞

johnel

与家人及幼儿出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
amazing
2024 年 4 月入住 1 晚
Stephany J. 于 2024年04月22日 的回复
Dear Johnel, we're delighted to hear that you had a positive experience during your stay with us! Thank you for taking the time to share your feedback, and we hope to have the pleasure of hosting you again in the future.

8/10 还可以

CAROLYN

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was great. The entrace was grand and beautiful. The room was clean. Bathroom a little outdated with no washclothes. Just personal preference but washrags should be kept on sight for those that request them. Thanks for a nice stay.. 👍
2024 年 4 月入住 1 晚
Julia F. 于 2024年04月21日 的回复
Thank you for your kind review! We're thrilled to hear that you enjoyed our attentive staff and the grand entrance of our hotel. We appreciate your feedback regarding the cleanliness of your room and apologize for any inconvenience caused by the outdated bathroom and lack of washcloths. Your suggestion about keeping washcloths on hand for guests who request them is duly noted and will be considered for future improvements. We're glad you had a pleasant stay overall and hope to welcome you back soon!

4/10 很差

Jonathan

不满意:员工和服务
2024 年 4 月入住 1 晚
Julia F. 于 2024年05月11日 的回复
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We invite you to reach out to us directly to discuss any specific concerns. We hope to welcome you back to share a more positive experience.

8/10 还可以

Lisa

满意:清洁度、员工和服务、住宿条件和设施
Great location. Clean and spacious.
2024 年 3 月入住 3 晚
Julia F. 于 2024年04月21日 的回复
Thank you for your positive feedback! We're thrilled to hear you enjoyed our hotel's prime location and appreciated the cleanliness and spaciousness of your accommodations. We hope to welcome you back again soon for another fantastic stay!

10/10 超赞

carol

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
When we arrived we received an upgraded suite, it was a beautiful surprise! Thank you
2024 年 4 月入住 4 晚
Julia F. 于 2024年04月17日 的回复
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that the upgraded suite added an extra touch of delight to your experience. We strive to make every guest feel special, and we're glad we could exceed your expectations. We hope to welcome you back soon for another fantastic stay!

10/10 超赞

Roberto,Manassas park

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Proximity to places
2024 年 4 月入住 1 晚
Stephany J. 于 2024年04月16日 的回复
Dear Roberto, We greatly appreciate your positive feedback. We are happy to know you found our convenient Brickell location to your liking. Thank you for choosing us to host your stay in Miami. We can't wait to welcome you back in the near future!

10/10 超赞

Sebastian

2024 年 4 月入住 7 晚
Julia F. 于 2024年05月6日 的回复
Thank you, Sebastian! We look forward to hosting you again soon!

8/10 还可以

Mayra

2024 年 4 月入住 1 晚
Julia F. 于 2024年04月17日 的回复
Thank you for choosing to stay with us and for taking the time to share your experience! We hope to welcome you back again soon for another memorable stay!

4/10 很差

Joann

与配偶出行
满意:服务设施,员工和服务
不满意:清洁度
The room I stayed in the carpet in the bedroom smelled like mildew other than that the Room was ok
2024 年 4 月入住 1 晚
Stephany J. 于 2024年04月18日 的回复
Dear Joann, I'm sorry to hear about the issue you experienced with the mildew smell in the bedroom carpet. We understand how important it is to provide a comfortable and pleasant stay for our guests, and we apologize for falling short of your expectations in this regard. We appreciate your feedback and will address this matter promptly to ensure that it doesn't happen again in the future. If you decide to stay with us again, we'll do our best to make sure your experience is much improved. Thank you for bringing this to our attention. Regards,

10/10 超赞

Claudia

与家人出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Love staying at Fortune House because I prefer more room than the typical hotel. Only thing I would change is the pool area. Too small and not enough chairs for the guests staying there. Also, the bartender seemed fairly new to the job and didn’t know how to mix drinks
2024 年 4 月入住 4 晚
Stephany J. 于 2024年04月15日 的回复
Dear Claudia, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and that our spacious accommodations met your preferences perfectly. Your feedback about the pool area and the bartender is greatly appreciated, and we'll certainly take it into consideration as we strive to enhance our guests' experiences. We apologize for any inconvenience caused and will work diligently to address these areas to ensure that all aspects of your next stay are nothing short of exceptional. We look forward to welcoming you back soon for another wonderful stay!

10/10 超赞

Paul

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年05月3日 的回复
Thank you so much for your wonderful review, Paul! We're thrilled to hear that you found our hotel to your liking. We hope to welcome you back for another fantastic stay soon!

2/10 糟糕

Camille

2024 年 4 月入住 1 晚
Stephany J. 于 2024年05月1日 的回复
Dear Camille, Thank you for taking the time to leave a review. We value all feedback and apologize for falling short of your expectations. If you have any specific concerns you'd like to address, please don't hesitate to reach out to us directly. We're committed to continuously improving our services for our guests' satisfaction.

8/10 还可以

Arielle

与家人出行
满意:住宿条件和设施
Nice place. Very quiet, nice pool and gym area. Within walking distance of Brickell Centre
2024 年 4 月入住 3 晚
Julia F. 于 2024年04月9日 的回复
Thank you for your great review, Arielle! We are very happy to hear that you enjoyed your stay with us. We cannot wait to welcome you back!

10/10 超赞

Matthew

2024 年 3 月入住 4 晚
Julia F. 于 2024年04月28日 的回复
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon for another fantastic experience!

8/10 还可以

Orlando,Mayaguez

团体旅客
Buena ubicación
2024 年 4 月入住 1 晚
Stephany J. 于 2024年04月8日 的回复
Gracias por su maravillosa reseña, Orlando! Nos alegra mucho saber que disfruto de nuestra excelente ubicación. ¡Esperamos tenerlo de nuevo pronto para otra estancia excepcional!

10/10 超赞

Louis

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I like the fact that I was in an appartement.
2024 年 4 月入住 1 晚
Julia F. 于 2024年04月6日 的回复
Thank you for your great review, Louis! We are very happy to hear that you enjoyed our apartment-style suites. We hope to see you again soon!

2/10 糟糕

Matt

2024 年 1 月入住 2 晚
Julia F. 于 2024年04月5日 的回复
Thank you for taking the time to leave a review. We value all feedback and apologize for falling short of your expectations. If you have any specific concerns you'd like to address, please don't hesitate to reach out to us directly. We're committed to continuously improving our services for our guests' satisfaction.

10/10 超赞

Lucia

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 5 晚
Julissa - Hotel Manager 于 2024年04月23日 的回复
Thank you for your 5 out of 5 review! We strive to provide exceptional service and comfort to all our guests, and we're delighted that we met your expectations. We hope to welcome you back again soon!

8/10 还可以

Syed Saad

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a solid building in an amazing location. The staff is super nice and helpful.
2024 年 3 月入住 5 晚
Julia F. 于 2024年04月2日 的回复
Thank you for your amazing review, Syed Saad! We are very appreciative of your kind comments. We hope to see you again soon!

10/10 超赞

Farid

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Julia F. 于 2024年04月2日 的回复
Thank you so much for taking the time to share your experience with us! If there's anything more we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 还可以

Rita

与配偶出行
满意:员工和服务
The bathroom needs an update.
2024 年 3 月入住 2 晚
Hotel Manager 于 2024年04月1日 的回复
Thank you for your valuable feedback, Rita. We appreciate you taking the time to share your thoughts with us. Rest assured, we take all guest feedback seriously and are continuously striving to improve our facilities. We'll definitely take your comments into consideration as we plan future updates to ensure that we meet and exceed our guests' expectations. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience in the future.

10/10 超赞

Sian

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really spacious, luxury 2 bedroom suite. Has an amazing view over the water and good location.
2024 年 3 月入住 1 晚
Stephany J. 于 2024年04月1日 的回复
Thank you so much for taking the time to share your experience with us, Sian! We're thrilled to hear that you enjoyed your stay in our spacious and luxurious 2-bedroom suite. Our team works hard to ensure that every guest feels comfortable and pampered during their time with us. We hope to have the pleasure of welcoming you back for another memorable stay in the future.

10/10 超赞

richard

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place
2024 年 3 月入住 4 晚
Julia F. 于 2024年03月29日 的回复
Thank you for your great review, Richard! We hope to have another opportunity to serve you soon!

2/10 糟糕

Jackie,New Oxford

团体旅客
不满意:服务设施,员工和服务
Was very upset when checking in they required another deposit and was not told about this by Expedia and the front desk clerk just Shrugged his shoulders and like you still need a $400 deposit! Very disappointed
2024 年 3 月入住 4 晚
Julissa - Hotel Manager 于 2024年03月29日 的回复
Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your check-in process. Please be informed that our deposit policy is standard practice in the hospitality industry and is stated on all our partner websites, including Expedia. Your satisfaction is our priority, and we hope to welcome you again for a more positive experience.

10/10 超赞

Natasha,Norristown

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was beautiful and the grounds were well maintained! Maria at the front reception area was great and had exceptional customer service!!
2024 年 3 月入住 1 晚
Stephany J. 于 2024年03月27日 的回复
Dear Natasha, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our hotel beautiful and our grounds well maintained. It's wonderful to know that Maria provided you with exceptional customer service during your stay. We'll be sure to pass along your kind words to her. We hope to welcome you back soon for another fantastic stay!

10/10 超赞

Stuart

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great service. Prosecco on arrival. Fantastic room. I would highly recommend
2024 年 3 月入住 1 晚
Julia F. 于 2024年03月28日 的回复
Hello Stuart! Your kind comments are very much appreciated. We cannot wait to welcome you back!

10/10 超赞

Leslie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful luxury property
2024 年 3 月入住 1 晚
Julia F. 于 2024年03月26日 的回复
Thank you for your amazing review and wonderful comments! We hope to see you again soon!

6/10 一般

christy

团体旅客
不满意:员工和服务
The person at the desk was not friendly
2024 年 3 月入住 1 晚
Julia F. 于 2024年03月26日 的回复
Dear Christy, Thank you for taking the time to share your feedback regarding your recent stay with us. We're truly sorry to hear that you found our front desk service to be less than friendly. Please accept our sincere apologies for any inconvenience this may have caused you. Providing exceptional customer service is our top priority, and we strive to ensure that all our guests feel welcomed from the moment they arrive. Your comments have been noted, and we will be addressing this matter with our team to ensure that such instances do not occur in the future. We hope to welcome you back soon for a more improved experience.

8/10 还可以

Marina

2024 年 3 月入住 4 晚
Hotel Manager 于 2024年04月15日 的回复
Dear Marina, Thank you for your review and for choosing our hotel. We are happy to know that you enjoyed your stay and we look forward to having you again in the near future.

8/10 还可以

ESTHER

2024 年 3 月入住 1 晚
Julia F. 于 2024年04月13日 的回复
Thank you for your review, Esther! We hope to welcome you back soon!

10/10 超赞

Griselda

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay you can walk everywhere..
2024 年 3 月入住 2 晚
Julissa - Hotel Manager 于 2024年03月23日 的回复
Thank you for your kind words! We're thrilled to hear that you found our location convenient. We hope to welcome you back soon for another great stay.

10/10 超赞

Samuel

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient location and friendly personnel!
2024 年 3 月入住 4 晚
Julissa - Hotel Manager 于 2024年03月23日 的回复
We greatly appreciate your feedback! It's wonderful to hear that you found our location convenient and our staff friendly. We hope to have the pleasure of welcoming you back again soon.

10/10 超赞

Leslie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was wonderful having a large apartment type room with a kitchen and lovely view. The staff was excellent as well, particularly Rey at the front desk, who coordinated so much for our party. The pool bar was not open during our stay. Nobody knew why. This is why I rated amenities a 4 instead of 5. We would definitely stay here again!
2024 年 3 月入住 3 晚
Julissa - Hotel Manager 于 2024年03月23日 的回复
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your stay, including the beautiful view from your apartment. Your kind words about our staff, especially Rey at the front desk, are greatly appreciated. We apologize for any inconvenience regarding the pool bar closure during your stay. We're delighted to know that despite this, you would still choose to stay with us again. We look forward to welcoming you back for another memorable experience.

10/10 超赞

Thais

2024 年 3 月入住 1 晚
Stephany J. 于 2024年04月8日 的回复
Thank you for your 5-star review, Thais! We are so thrilled to hear that your enjoyed your stay. It is our hope that you will come and see us again soon.