Dear Zou, Thank you for being our guest; we want to express our gratitude to you for taking a moment to share your experience on our property. Feedback such as yours is highly regarded and helps us maintain the high standards our guests expect from us and we apologized for not meeting all of your expectations. We hope to have the opportunity to welcome you at the JW Marriott Marquis Miami once again. Sincerely, Valentina R Guest Relations Manager

Dear Ms. Brittany,Thank you for taking the time to share your feedback with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to continue to focus on enhancing the experience of all our guests.We look forward to welcoming you again

Dear Jeanne,Thank you for taking the time to share your feedback.we would like to extend our sincerest apologies about the system error that happened during your check in experience. we hold ourselves to high standards and your experience fails below our caliber.Thank you again for staying with us and we hope you give us the chance to regain your trust again in our property.