4/10
I really wanted to enjoy this property, and by all means the staff did try to make it as good as possible.
However there are some serious staffing and management issues that need to be addressed. Additionally there needs to be more accountability in terms of them be forthcoming regarding their current issues.
• No internet during the entirety of my stay - Apparently it had gone out over the weekend and could not be fixed. This was not communicated to me in anyway and caused me massive issues considering I was there on a business trip.
• Lack of organization and follow up - Multiple times I would request something over the phone or in person and would be told I would get a follow up. None of that ever happened though.
• I was without a bathtub drain plug the entire stay despite asking 3 separate days for it. So I was unable to take a bath.
• I requested towels on multiple occasions and each time I was told that either they were not ready or they had no one to bring them up to my room.
• I waiting over an hour past my checkin time for a room to be available for me. Which granted I was given a free room upgrade which I appreciated. However having to wait in the lobby for “just 5 more minutes” for an hour got very tiresome.
• Front desk was very often unattended at night. Meaning I was unable to purchase anything or follow up on any requests.
• There was additional issues regarding incorrect booking dates and lack of communication as well.
Lilly
於 2025 年 6 月住了 3 晚