Minamitsuru District Ski Hotel

"We were really excited to stay at HANZ Outdoor Resort, but the experience was a major disappointment. Communication was poor from the start. We were told we needed a local number for pickup, but when we called from the bus station using one, the staff said they didn’t speak English and refused to pick us up without any clear explanation. We had to take a taxi instead. There were also several unclear and misleading policies. We were told we could chop wood, but no one showed us where to do it or provided tools. After a small initial batch, we were told we’d be charged for additional pre-cut wood. The biggest issue is that outside food is not allowed at all, forcing you to either arrive before 7 PM (when the lobby closes) or pay ¥4400 per person for a very underwhelming meal you have to grill yourself. The villa didn’t match what we booked on Expedia. We paid for a full mountain view but didn’t receive it, and staff gave inconsistent explanations (“not functioning,” then “reserved for tomorrow”). They eventually offered to move us while we were already settled and in the middle of grilling. The layout was inconvenient, with no separate shower, weak water pressure (took 45+ minutes to fill the jacuzzi), an overheated upstairs sleeping area, and very narrow stairs. Cleanliness was also questionable ~ we found long black hairs in the jacuzzi despite having blonde hair. Overall, extremely disappointing for the $650 per night price. Would not recommend."

"The walls are literally paper thin and someone was partying until 4am so we didn’t sleep. You can hear a door close from the other side of the hotel. Wouldn’t recommend if you like sleeping. "

"We had a lovely time staying here."

"The hotel is definitely old and in need of Reno’s. We stayed in one of the side buildings, which was incredibly dusty, we ended up sleeping with masks and vick vapour rub every night. Waking up with sore throats and the worst congestion. The beds are horrible, very hard, can feel the springs stabbing you in the back, I woke up the first night at 4am with a horrible migraine from the springs in my back and ended up sleeping on a two seater couch for the remainder of my stay. Asked for an extra pillow, was declined. Breakfast and dinner buffet was good selection and staff was nice to us. "

"Very kind and helpful staff. The hotel was charming."

"Very clean. Staff were very responsive. And the Onsen was fabulous!"

"Beautiful ryokan, delicious meals, amazing views of Lake Kawaguchiko, and the room lives up to expectations!"

"Strongly recommend this hotel. "

"We booked this hotel very close to our travel and were skeptical due to it’s isolated location. Our stay was wonderful, staff is very kind and helpful. Shuttle service makes it breeze to go back and forth to town. Location is very scenic and has good trails. We were lucky to get sunny morning and were able to clearly see majestic Mt. Fuji from the hotel. We will definitely recommend and use this place when return to the area. "