I am absolutely furious about what happened to my family during what was supposed to be our first family trip. We traveled from Illinois expecting a safe place to stay, and instead experienced a complete nightmare because of this hotel’s failure to protect its guests.
On the night of February 13th, around midnight, I woke up to discover that a man was INSIDE our hotel room while my wife and our two young sons were sleeping. I began screaming because there was a complete stranger in the room where my children were sleeping. No father should ever have to wake up to that kind of terror.
This is an unforgivable security failure. A hotel should be a place where families feel protected, not a place where strangers can gain access to occupied rooms in the middle of the night. We felt completely unsafe, violated, and abandoned by the hotel’s lack of security and response.
This wasn’t just a ruined trip—it was traumatic. It destroyed our Valentine’s Day weekend and left my wife and children shaken and afraid. We checked out early because there was absolutely no way I was keeping my family in a building where someone was able to enter our room unnoticed.
I would never recommend this hotel to families or anyone who values their safety. Management needs to explain how something this dangerous was even possible and take serious action to make sure it never happens again. Until then, this hotel is not safe. Our trust is gone, and the emotional impact of this experience will stay withus