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市區歷史區凱藝酒店的評價

2.5 out of 5
市區歷史區凱藝酒店
255 Church Street, Mobile, AL

評價

5.6
10 分評分，優異；1001 則評價中有 147 則" "
8 分評分，不錯；1001 則評價中有 208 則" "
6 分評分，一般；1001 則評價中有 189 則" "
4 分評分，欠佳；1001 則評價中有 153 則" "
2 分評分，很差；1001 則評價中有 304 則" "

5.4/10 

整潔度

6.8/10 

職員與服務

5.2/10 

設施服務

5.2/10 

住宿狀況

5.2/10 

環保程度

評價

2/10 很差

Roberto

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Terrible conditions! Do not stay here!
於 2024 年 5 月住了 3 晚
Front desk 於 2024年5月23日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Historic District. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for another opportunity to properly host you in the future.

4/10 欠佳

Lisa

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Room 1. Wifi hard to get into. No lampshade on the lamp. No phone in the room. Broken tiles on the floor. The bed was great and so were the pillows. Mini fridge had old spoiled food in it left from previous guest. Mini fridge did not work and food spoiled. Ice machines were all not working. Room 2. Wifi hard to get into. Bugs in the coffee pot. Mini fridge did not work and had old spoiled food left in it from previous guest. Ice machines were all not working. Breakfast juice machine did not work and was coated in old sticky juice. Nicole at front desk was super helpful and understanding of our frustration. She was the best part of the stay.
於 2024 年 5 月住了 1 晚
Front Desk 於 2024年5月20日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Historic District. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for another opportunity to properly host you in the future.

6/10 一般

Shawntay

家人同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
It was probably one of the dirtiest places I've stayed at. The breakfast was good..
於 2024 年 4 月住了 2 晚
Front Desk 於 2024年5月7日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Historic District. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for another opportunity to properly host you in the future.

2/10 很差

Tommy

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年5月7日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Historic District. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for another opportunity to properly host you in the future.

10/10 優異

Wilson

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff is super friendly, I would like to find staff so wherever you travel... the room is all right... the only thing I didn't like is the arra of the pool, it was very abandoned and does not have the proper maintenance.. It would be the only thing I don't like about the Hotel.
Front Desk 於 2024年4月22日的回應
Thank you for taking your time completing this survey. We appreciate your 5 out of 5 review. Hope to see you in the near future.

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月14日的回應
Thank you for staying at Quality Inn. We look forward to seeing you again in the future.

2/10 很差

Evia

不滿：整潔度、設施服務和住宿狀況
Had to switch rooms because door wasn’t working to the room we were suppose to be in. Door on other room was hard to open.. Tub was dirty and barely drained.. Breakfast was horrible, food was cold.. Would not recommend this hotel!!😩
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月13日的回應
Thanks for staying with us. All comments will be directed the appropriate departments.

6/10 一般

Makita

伴侶同遊
讚好：職員與服務
不滿：設施服務
The property is conveniently located downtown area
於 2024 年 4 月住了 3 晚
Front Desk 於 2024年4月10日的回應
Thank you for staying at Quality Inn. We look forward to seeing you again in the future.

4/10 欠佳

Gavin

不滿：整潔度和住宿狀況
needs a revamp
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月8日的回應
Thanks for staying with us. All comments will be directed the appropriate departments

6/10 一般

Olufemi

商務旅客
讚好：整潔度、職員與服務和設施服務
Okay hotel for a quick work weekend. The wifi didnt work for me the entire weekend.
於 2024 年 4 月住了 3 晚
Front Desk 於 2024年4月8日的回應
Thanks for staying with us. All comments will be directed the appropriate departments

10/10 優異

Aaron

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月29日的回應
Thank you for staying with us at Quality Inn. We are pleased to hear that you enjoyed your stay. Hope you stay with us again in the near future.

2/10 很差

Ricardo

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room had a horrible smell and the bathroom in very bad shaped
於 2024 年 2 月住了 3 晚
Front Desk 於 2024年3月21日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 一般

Tammy

家人同遊
讚好：整潔度
不滿：住宿狀況
This is an old property but could be gem PROPER REPAIR. I called ahead and was told they would make sure I had a working fridge and microwave. They assured me they would make sure that all was work. Welt NOT. Asked again the day after arrival assured again still NOT. NO hotwater in our room, missing light bulbs and faulty electric plug ins. And for some reason we had a handicap room. The ac and heat was up to the ceiling. Without a way to adjust without climbing on the shower chair. TV remote was basically dead and most channels were fuzzy or no sound. Not worth the $200 for 2 nights. fridge and They assures me that I would yup not .
於 2024 年 3 月住了 2 晚
Front Desk 於 2024年3月21日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

2/10 很差

kristin

商務旅客, 多人同遊
不滿：整潔度、設施服務和住宿狀況
Very unsafe. An unhoused person was sleeping in our room then they moved us to another room that was filthy w/ no sheets or blanket and grey matress. Then switched to a room w/ no lock. They did say they would refund our money.
GM 於 2024年3月19日的回應
Thank you for taking the time to complete the survey. We are unpleased to hear that your stay was not exceptional. Your feedback is important to us and will be reported the proper department. Thank you agian for staying with during you visit to Historic Downtown Mobile area.

6/10 一般

KARL

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
no heat in room and roaches
於 2023 年 12 月住了 2 晚
Front Desk 於 2024年3月17日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

2/10 很差

Betsy

不滿：整潔度和住宿狀況
Moldy, smells like cigarettes and unsafe.
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月14日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

4/10 欠佳

Jessy

家人同遊, 親子同遊
不滿：整潔度和住宿狀況
The mini frig smelled of urine ir foul. Not the worst hotel but definitely not most comfortable or clean.
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月12日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 一般

Brooke

家人同遊, 親子同遊, 多人同遊
讚好：職員與服務、設施服務和住宿狀況
we needed a cheap option for my daughter's dance competion at the civic center. the hotel staff was friendly & helpful with the issues we had. only 2 outlets worked, the tv only had 1 channel that picked up & it was a roomba commercial, had to use our cell phones to call front desk, no toilet paper in the bathroom and the floors were so gritty & disgusting. very obvious they hadnt been vacuumed/swept in a long time. sheets were clean, air was cool, fridge & microwave worked, & water was hot. overall, we will stay again for future comps but hope the other issues will be resolved by then.
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月12日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

4/10 欠佳

Shigeki

不滿：整潔度、設施服務和住宿狀況
Strange odor in the room.
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月12日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

10/10 優異

eric (semmes)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Near everything downtown and affordable
於 2024 年 3 月住了 1 晚
GM 於 2024年3月4日的回應
Thank you for completing the survey. We appreciate your business and your feedback. We are pleased that you were able to take advantage of affordable and had exceptional service during your stay. Please think of us on your next visit to Historic Downtown Mobile Area

2/10 很差

Antionette

家人同遊
不滿：設施服務
Long story short property has bed bugs. I immediately left property and requested a refund through Expedia. Staff was nice
於 2024 年 2 月住了 2 晚
GM 於 2024年3月2日的回應
Thank you for taking the time to complete the survey. We ensure that we will address this matter, as it is a serious issue. We appreciate your visits.

6/10 一般

Raymond

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Wont be back
1st room wasnt ready, they moved us to another. Pulled back the quilt, had to shake off the sheet. Old soap was still in soapdish in shower. Overflow cover was in floor of shower. Ill never stay here again! Ill never claim to be a clean freak, but for 140.00 a nite, this is a ripoff
於 2024 年 2 月住了 1 晚
GM 於 2024年3月2日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

10/10 優異

Amanda

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
GM 於 2024年3月2日的回應
Thank you for taking the time to complete the survey! We appreciate your business and more than pleased that you had an exceptional experience. We hope that you visit us again. Please think of on your next visit to Historic Downtown Mobile area.

10/10 優異

Jimmy

伴侶同遊
All good
於 2024 年 2 月住了 1 晚
GM 於 2024年3月2日的回應
Thank you for taking the time to complete the survey. We are very pleased that you had an exceptional stay. We hope that you stay with us again on your next to the Historic Downtown Mobile.

2/10 很差

Donas

不滿：整潔度、職員與服務、設施服務和住宿狀況
Customer service was horrible. One person named Conde is the most disrespectful person I have ever come into contact with.
於 2024 年 2 月住了 1 晚
GM 於 2024年3月2日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

2/10 很差

Donas

Customer service is terrible.
於 2023 年 12 月住了 5 晚
GM 於 2024年3月2日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 一般

James

伴侶同遊
不滿：整潔度和住宿狀況
Floors were dirty. Place needs to be brought up to date about 30 years newer and updated. Trash around/or in elevator. Understand it is Mardi Gras and the conditions that come with it on the property, but the inside of the rooms shouldn’t be no expectations.
於 2024 年 2 月住了 1 晚
GM 於 2024年3月2日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

10/10 優異

Aaron

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fun environment and friendly staff!
於 2024 年 2 月住了 1 晚
GM 於 2024年3月2日的回應
Thank you for taking the time for completing out the survey. We appreciate your business and please to hear the environment and staff made your stay exceptional. Please think of us when you are planning your next visit to the Mobile Historic Downtown area.

8/10 不錯

Kelly

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
will stay again
This is an older hotel, but in my opinion still very clean, just not as updated as a newer hotel. But that doesn't bother me. The gentleman at the front desk was top notch. I could have sat in the lobby and talked to him all night long. Made sure we were happy and taken care of. I can't remember his name, but very outgoing/happy personality. He went above and beyond. Also very close proximity to the cruise terminal, and 5 dollar golf cart rides to transport you over!
於 2024 年 1 月住了 1 晚
GM 於 2024年1月24日的回應
Thank you for staying with us. We appreciate your extremely nice feedback. They will be passed along to the staff. Please come stay with us again at Quality Inn Historic Downtown Mobile.

4/10 欠佳

Lisa

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not so great
Hotel not clean Locked out of room for entire night with no access to my personal belongings Won’t choose this location in future visits
於 2024 年 1 月住了 2 晚
GM 於 2024年3月2日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear of you trouble with the locks. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

2/10 很差

Lisa

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Very dirty. Filthy floors. Cleans bedding and towels. No soap in the room. Staff, especially the man with the big smile and personality was awesome. Rooms need a good scrub down and daily wet mop on the laminate floors.
於 2024 年 1 月住了 1 晚
GM 於 2024年3月2日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and apologize that room was less than exceptional Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 一般

Tonya (Mobile)

多人同遊
讚好：職員與服務
不滿：住宿狀況
A lot of all night traffic around the walkways and in the parking lot.
於 2024 年 1 月住了 1 晚
GM 於 2024年3月2日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

4/10 欠佳

Anna Lisa

讚好：職員與服務
不滿：整潔度和住宿狀況
I was driving through the state and got caught in a storm. This was all I could find. The curtains had blood on them, floors had hair and dirt in the bathroom. The shower was disgusting. The office staff was great, but overall cleanliness was lacking.
於 2024 年 1 月住了 1 晚
GM 於 2024年3月2日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. We Your feedback is very important to us and the apologize that room was not up to standard. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 一般

Brenda G.

於 2024 年 1 月住了 1 晚
GM 於 2024年3月2日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less exceptional. Your feedback is very important to us. Thank you for with us at Quality Inn Historic Downtown Mobile.

2/10 很差

Jasmine

商務旅客
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Disgusting Room
The guy at the front desk was the only positive thing about this stay. The bed was covered in hair and dirt, there were no towels except for a used hand towel hanging in the shower, the entire place REEKED of mildew, there was blood on the side of the bed, the bedside tables were nasty, the tub wouldn’t drain properly, and the entire place fogged up when the shower was used because of the lack of proper heating and air (there is a wall unit that seemingly did nothing.) This place is pretty disgusting, not at all worth $100 a night. I wouldn’t pay $20 a night for this place, they’d have to pay ME to get me to stay here again. Great staff but I feel sorry they have to work at such a run down place.
於 2024 年 1 月住了 1 晚
GM 於 2024年3月2日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department such as the plumbing and linen not up to par. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 一般

Larry

家人同遊
讚好：整潔度和職員與服務
My wife got bedbug out of room 220
於 2023 年 12 月住了 1 晚
GM 於 2024年3月2日的回應
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. We take this issue seriously as well as any feedback reported to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

8/10 不錯

Kristy

於 2023 年 12 月住了 1 晚
GM 於 2024年3月2日的回應
Thank you taking the time to complete the survey. We value your loyalty and strive to be even better for you visit if you choose to make this your home during you next visit to the Quality Inn Historic Downtown Mobile.

10/10 優異

Darryl

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Juan

於 2023 年 12 月住了 1 晚
GM 於 2024年3月2日的回應
Thank you for taking the time to complete the survey. We appreciate your business and that you had an exceptional stay. Please think out us on your next visit to Historic Downtown Mobile area.

2/10 很差

Giovanni

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
save ur money and go elsewhere
it was horrible , card reader never worked had to re active card every time i tried to get it . dirty room . non working lights , smelt bad
於 2023 年 12 月住了 6 晚

4/10 欠佳

Mary

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
I wouldn’t go again
The only positive thing I can say is this place doesn’t have bedbugs and it had hot water for the shower. This hotel is in dire need of a remodel and it’s utterly disgusting. Sticky floors. Floors need ripped up and redone. If you have asthma it will wreck havoc with your breathing. Smells horrid. Staff are very kind and friendly. Housekeeping will not make your bed for the day. You also get clean towels every three days of your stay.
於 2023 年 12 月住了 1 晚

2/10 很差

Brian

商務旅客
不滿：整潔度和住宿狀況
STAY AWAY!
Hairs in sink. Someone's old underwear on the counter. I am 6' tall and still had to pull up a chair to set the air conditioner since it is way up high. Wifi login screen didn't work. This is an AWFUL hotel!
於 2023 年 12 月住了 1 晚
GM 於 2023年12月16日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Historic District.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 很差

Janice

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Never stay here
Everything was just horrible
於 2023 年 12 月住了 2 晚
GM 於 2023年12月16日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Historic District.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 不錯

Emilia

親子同遊
讚好：整潔度、職員與服務和設施服務
Calidad vs. Precio esta bien
於 2023 年 11 月住了 1 晚
GM 於 2023年12月4日的回應
Thank you! We are so please that you enjoyed stay!! Please come stay with us again here.

2/10 很差

Krishna M

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
ab 於 2023年11月26日的回應
Thank you for taking the time to complete a survey! Thank you for your feedback. All issues have been addressed. Thank you again for staying with us.

4/10 欠佳

Zayra Maria (Cypress)

家人同遊
不滿：整潔度、設施服務和住宿狀況
The room smell really bad , the lights do not work and air conditioner do not work
於 2023 年 11 月住了 1 晚
GM 於 2023年11月23日的回應
Thank you for taking the time to fill out the survey. Your feedback is important to us. Your issues during you stay will be facilitated to the proper departments. Thank you for staying with us at Quality Inn HistoricDowntown Mobile

4/10 欠佳

Deborah

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Not worth the money
The staff were great! We felt damp in our room, our clothes we hadn’t worn were damp, weird. The room was falling apart.
於 2023 年 11 月住了 1 晚
AGM 於 2023年11月14日的回應
Thank you for taking the time to complete a survey! Thank you for your feedback. All issues have been addressed. Thank you again for staying with us.

2/10 很差

Jonathon M (Gallant)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Beeping fire alarms in trash cans, folks smoking weed on the balcony and in parking lot, employees knocking on doors waking you up at midnight asking for jumper cables. This is unacceptable. Definitely not family friendly. For just a little more stay across the road at Holiday Inn.
於 2023 年 11 月住了 2 晚
GM 於 2023年11月14日的回應
Thank you for taking the time to complete a survey! Thank you for your feedback. All issues have been addressed. Thank you again for staying with us.

10/10 優異

denis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
After reading several reviews about this property i was concerned about booking. I must say though that my experiences have been overall good. Clean room, friendly staff, hot water, free parking, close to downtown events. Well pleased.
於 2023 年 11 月住了 1 晚
GM 於 2023年11月14日的回應
Thank you! We are so please you that you thoroughly enjoyed making our home your home during your visit. Please come stay with us again here in the beautiful Downtown Historic Mobile area. Once agian ,Thank YOU!!

2/10 很差

Shelly

不滿：整潔度、職員與服務和住宿狀況
Place is very convenient for cruise parking. Staff was a little rude. Building is old and Rooms have a strong moldy odor. Rooms could be cleaner.
於 2023 年 10 月住了 1 晚
GM 於 2023年11月6日的回應
Thank you for taking the time to complete a survey! Thank you for the feedback. We are truly sorry for the experience you had while here with us and will be using this feedback to make changes moving forward.