The odor of skunk could be smelled as I entered the lobby. When she looked up my reservation, I was told that Expedia didn't update so they didn't have my reservation and they were 'full'. She went to check to see if they had cleaned a room that would work for me. While she was gone, I got to hear her yelling at kids.
When the clerk came back, she complained about the kids trying her when she is 'un-caffeinated'. She said she did have a room that would work for us. She proceeded to go over a page of RULES. She read them off... No Smoking.. No Pets.. Followed by there will be huge fines if rules broken. Ok, sign here that you will abide by the rules. She put the paper backside up for me to sign, so I did.
In the room.. TV did not work. Loud pounding on the ceiling above. The safety latch on the door was broken. The toilet was constantly running.
I gave up at this point and asked to get a refund. I get told no refunds. The manager was present and just kept saying "NO REFUNDS" and pointing at the paper I signed. She called me stupid for not reading it, even though the clerk didn't hand it to me to read.
When I pointed this out, the manager started yelling at me and using profanity. A little afraid, I called 911. The manager kept yelling and swearing during the call. I was offered a different room, but no way did I feel safe staying there. The police said I wasn't the first to call them about this location. Being disabled, I was appalled at this.
