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Reviews of Microtel Inn and Suites by Wyndham Monahans

2.5 out of 5
Microtel Inn and Suites by Wyndham Monahans
813 W Service Rd, Monahans, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 133 out of 246 reviews" "
Rating 8 - Good. 65 out of 246 reviews" "
Rating 6 - Okay. 20 out of 246 reviews" "
Rating 4 - Poor. 8 out of 246 reviews" "
Rating 2 - Terrible. 20 out of 246 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brent

Business traveller
Liked: Amenities
Clean, coffee maker, nice bed. Plenty of room!
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I20 with lots of traveler shopping near. Small room, but everything was pretty nice quality.
Stayed 1 night in May 2024
Response from Jenny on 17 May 2024
Thank you for the great score and helpful comments. We all try to give our guests a nice, clean place to stay. Jenny

10/10 Excellent

Casie

Liked: Cleanliness, staff & service, property conditions & facilities
The kitchen sink could have used a bit more attention but everything else was clean. Layout of the room was great.
Stayed 1 night in May 2024
Response from Jenny on 10 May 2024
Thank you for the wonderful review! I am very happy that you had a nice stay with us here in Monahans! Jenny

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in May 2024
Response from Jenny on 6 May 2024
Thanks for the great 5 out of 5 rating! I am very happy to see that you had a nice visit! Jenny

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, great breakfast, clean rooms and great staff.
Stayed 1 night in Apr 2024
Response from Jenny on 2 May 2024
Thank you for the excellent rating and for the nice comments. I will share these with the staff. Jenny

10/10 Excellent

Brent

Stayed 1 night in Apr 2024
Response from Jenny on 20 May 2024
Thank you for the excellent score! I am happy to see that you enjoyed your visit. Jenny

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The only thing positive about our stay was the comfort of the mattress. Check in took a while even though we had confirmed with the app. Breakfast was minimal and low quality. The bathroom smelled bad once the shower was turned on and the humidity in the room increased. We will not be staying at Mircotel in the future.
Stayed 1 night in Apr 2024
Response from Jenny on 2 May 2024
Thank you for taking the tiime to leave a review. I will be sending this to our Engineer. Jenny

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, Well taken care of and Well managed.
Stayed 1 night in Mar 2024
Response from Rhonda Townsend on 10 Apr 2024
Thank you for your feedback. We are pleased to hear that you had a great stay and hope to see you again in the future.

2/10 Terrible

DEREK, MONAHANS

Business traveller
Liked: Cleanliness
Disliked: Staff & service
AC WASN’T WORKING, FRONT DESK CLERK SAID COULLDN’T GIVE US ANOTHER ROOM WITH AC WORKING BECAUSE WE RESERVED THRU EXPEDIA, UNHEARD OFF, BUT REFUSED TI GIVE ME ANOTHER ROOM….
Stayed 1 night in Mar 2024
Response from Rhonda Townsend on 22 Mar 2024
Thank you for your feedback Derek, I apologize for the inconvenience and will be addressing the issue with our front desk agents. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Rhonda Townsend on 22 Mar 2024
Thank you for your feedback Michael!

10/10 Excellent

Manuel

Stayed 1 night in Jan 2024
Response from Jenny on 6 Feb 2024
Thank you for the excellent 5 out of 5 rating! I am happy to see that you had a great visit. Jenny

6/10 Okay

Edith

Business traveller, Travelled with partner
Liked: Cleanliness
The property is not bad, but it has mold in some places in the bathroom, and also loose things in the bathroom pipe. The phone and watch were disconnected. I had a 5-day reservation, they were supposed to clean at the 3 days of my stay but after we left in the morning someone put up the do not disturb sign and when I got back at night, they had not cleaned the room, nor did it have towels, so I had to go ask for towels clean. The front desk staff was very friendly and provided me with the towels I needed. The room was comfortable, as was the bed. On the last day, a cigarette smell came in through the bathroom fan so I had to close the door so the unpleasant smell would not get into the bedroom. For breakfast I can say that the coffee was good since I did not eat anything else, but my husband said it was good.
Stayed 5 nights in Jan 2024
Response from Rhonda Townsend on 17 Jan 2024
Thank you for your feedback. I will address the issue with maintenance.

6/10 Okay

Melvin C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the employees were nice. The facilities were nice. I was there for 5 days, with no TV reception, even local station. No news, weather, etc. A big inconvenience! "We can move you", they said. Another big inconvenience, because I'm already unpacked. NO compensation offered either. Some staff were awesome and the others could care less that you were there. Because of their bad attitude, I would never stay at this hotel again. Its a shame, because the place was nice.
Stayed 5 nights in Jan 2024
Response from Rhonda Townsend on 17 Jan 2024
We do apologize for the inconvenience you encountered with the TV as it was a Direct TV issue in some parts of the hotel. We did try to take care of the situation and move you.

6/10 Okay

Marie

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Rhonda Townsend on 17 Jan 2024
Thank you for your feedback.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Perfectly fine for an overnight stay.
Stayed 1 night in Jan 2024
Response from Rhonda Townsend on 17 Jan 2024
Thank you for the kind feedback.

10/10 Excellent

Helen

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really liked staying at this hotel because it was really comfy and clean. The breakfast is also great.
Stayed 1 night in Jan 2024
Response from Rhonda Townsend on 17 Jan 2024
Thank you!

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jenny on 31 Dec 2023
Thanks for the great rating and Happy New Year. Jenny

10/10 Excellent

Trent

Stayed 1 night in Dec 2023
Response from Jenny on 31 Dec 2023
Thanks for the awesome 10 out of 10 rating. The staff always loves to see that our guests had a nice stay. Jenny

6/10 Okay

Malcolm

Travelled with family
Disliked: Room comfort
The plus and minus of the Hotel.
It was a different experience since my last stay there, before it was a nice clean comfortable room/place, this time it was different, there was no hot water (warm yes, hot no), breakfast was....let's say not-so-good, the only good stuff on breakfast was the waffles, cereal, orange juice and milk, everything else was.....cheap, and so very little of that, most of the time I was spending the day somewhere else (family) so was only there at night, other than what i listed, it was a great place to sleep, had the whole 3rd floor to myself, the little snack store was poorly stocked, no soft drinks, no ice. If your just traveling through for the night, yes, it's a great place, if your planning on spending a few days there, stock up on supplies, thank you.
Stayed 4 nights in Dec 2023
Response from Jenny on 31 Dec 2023
Thank you for the feedback. There have been some nice changes with our breakfast with the addition of new equipment in our kitchen. The market is also up and running again with a new cooler. Jenny

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissatisfied!!
The room had a broken thermostat so either freeze or sweat and nothing in between...had to go to desk because the beds were both covered in hair no other room available and nobody to make new beds so we were given sheets to make ourselves,room had no phone and sink in the bathroom was so plugged up you couldn't even run water to brush your teeth and water pressure in shower non existent...I will never use them again
Stayed 1 night in Dec 2023
Response from Jenny on 23 Dec 2023
Thank you for your feedback. We did address the issues that you had with the stay. Jenny

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Rhonda Townsend on 18 Dec 2023
Thank you for the high score. We try our best to go above and beyond for our guest.

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Rhonda Townsend on 8 Dec 2023
Thank you for your feedback! We look forward to seeing you again.

10/10 Excellent

Mary, WEATHERFORD

Stayed 2 nights in Dec 2023
Response from Jenny on 31 Dec 2023
Thank you for the excellent 5 out of 5 rating! I am happy to see that you enjoyed your visit. Jenny

10/10 Excellent

Kelsey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Stayed 3 nights in Nov 2023
Response from Rhonda Townsend on 8 Dec 2023
Thank you for your feedback! We look forward to seeing you again.

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Rhonda Townsend on 4 Dec 2023
Thank you for giving us a perfect rating.

8/10 Good

Pushparaj

Stayed 1 night in Nov 2023
Response from Jenny on 13 Dec 2023
Thank you for the nice rating. I am happy that you had a pleasant stay. Jenny

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rhonda Townsend on 24 Nov 2023
Thank you! We appreciate your feedback.

6/10 Okay

Jacob

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs Improvement
Stayed 1 night in Nov 2023
Response from Rhonda Townsend on 24 Nov 2023
Thank you for your feedback!

2/10 Terrible

Jeremiah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The stay was horrible won’t stay there again the breakfast they brought was all so cold it was un edible there was people throwing all of their food in the trash due to it being cold I work in the oil field and tried it out won’t be coming back
Stayed 2 nights in Nov 2023
Response from Rhonda Townsend on 20 Nov 2023
We appreciate your feedback. This will be addressed to our staff. We value our guest and the feedback.

4/10 Poor

MaryCarmen, Los Angeles

Stayed 1 night in Nov 2023
Response from Rhonda Townsend on 8 Dec 2023
Thank you for your feedback!

2/10 Terrible

ROBERTO

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy did not get no rest
Dirty room floor had mud restroom dirty to not working at 5 AM fire alarm went off no one even checked up on us courtesy check up at least .
Stayed 1 night in Nov 2023
Response from Rhonda Townsend on 20 Nov 2023
Thank you for your feedback. We will address the issue with housekeeping.

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
I have stayed here numerous times and not been disappointed in the rooms or services. They have a good breakfast, a decent pool, and outside gas grills for guests to use. There are also laundry facilities for guests to use.The one thing that didnt work was the room safe, but that would not stop me from staying here. Its always been a good experience staying here.
Stayed 5 nights in Oct 2023
Response from Jenny on 6 Nov 2023
Thank you so much for the wonderful comments! We will look at the safes. I am happy to see that you enjoyed your stay. Jenny

10/10 Excellent

Emanuel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Nov 2023
Response from Jenny on 9 Nov 2023
Thank you so much for the excellent 5 out of 5 rating. I am happy to see that we provided a clean and pleasant place for your stay. Jenny

8/10 Good

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jenny on 4 Nov 2023
Thank you for the nice rating. Jenny

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Motel is good. Mostly workers so its quiet about 11pm. Showers are good and room is comfortable.
Stayed 3 nights in Oct 2023
Response from Rhonda Townsend on 27 Oct 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Gabriel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I got my room with no Heat service only Cool. Go figure!!! I requested the front desk to fix the problem or give me a different room. Neither possibilities were an option. No staff to check the A/C and no upgrades available unless I pay for the upgrade. Marie, the desk clerk, could not find her manager to discuss the issue. So, I was tired of arguing with Marie (who apparently did not understood the issue), then I pay the difference to get a room with A/C in working condition. Terrible experience.
Stayed 1 night in Oct 2023
Response from Rhonda Townsend on 16 Oct 2023
Thank you for the feedback from your stay with us. I am meeting with Marie to discuss how to handle this type of situation. Please reach out to me if you have any questions. Rhonda

8/10 Good

Aldo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All was good. The only bad point I give is the front desk lady took like 10 mins to show up after I rang and rang the bell, it was 10pm
Stayed 1 night in Oct 2023
Response from Rhonda Townsend on 11 Oct 2023
We are pleased to know you had a good stay and apologize for the wait on your arrival.

10/10 Excellent

Delia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien todo muy atento personal almuerzo sabroso 😉
Stayed 1 night in Sep 2023
Response from Rhonda Townsend on 11 Oct 2023
Thank you for your review, and for choosing our hotel. I'm happy you enjoyed your stay, and I'm looking forward to having you again as a guest in the future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Room comfort
Rooms are hot ac doesn’t work switched rooms 3 times finally got a room where ac kind of worked but then tv didn’t work overall staff was nice just hot and uncomfortable
Stayed 4 nights in Sep 2023
Response from Jenny on 26 Sept 2023
I apologize with the issues with your rooms. Our maintenance staff is looking into the issues. I was happy to hear that the staff was nice and helpful. Jenny

8/10 Good

Jennifer

Was surrounded by construction and only half lights in room worked and looked like it was cleaned and then left empty for a month so it was dusty and not completely clean
Stayed 1 night in Sep 2023
Response from Jenny on 27 Sept 2023
Thank you for the feedback. I apologize for the dust issues and will be discussing this with the housekeeping staff. Jenny

2/10 Terrible

melody

Stayed 1 night in Sep 2023
Response from Rhonda Townsend on 16 Oct 2023
Thank you for the review. Please reach out to me to discuss what happened. This way I can correct the issue. Rhonda

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
It was good. Just need to refill breakfast and always check what needs to be refilled like pan cake syrup, plates, and utensils.
Stayed 1 night in Sep 2023
Response from Jenny on 12 Sept 2023
Thank you for the nice review. I will pass your comments on to the cook!Jenny

10/10 Excellent

Anna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They had plenty of towels and a nice bathroom, a microwave, and a refrigerator.
Stayed 1 night in Aug 2023
Response from Jenny on 4 Sept 2023
Thans for the great review! I am happy to see that you enjoyed some of our extras like the full size refrigerator! Jenny

2/10 Terrible

Fabian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unproffesional. I accidently booked a room through expedia at the wrong hotel & within 15 minutes I notified expedia and the hotel refused a refund. Will be reporting to BBB
Stayed 1 night in Aug 2023
Response from Jenny on 31 Aug 2023
Hello. I did approve the refund when they called. We agreed not to charge Expedia for the room. Please reach out to Expedia as did we agreed to cancel the reservation and did not collect money from them. Jenny

10/10 Excellent

Rafael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great, but tv was not working
Stayed 1 night in Jul 2023
Response from Jenny on 28 Jul 2023
Thank you for the review. I apologize for the TV. It will be taken care of today. I am glad that the rest of your stay was great! Jenny

4/10 Poor

Ramon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in really good shape and clean, but the walls are so thin that you can hear every noise from the other rooms. If someone next to you decide to stay late watching TV you will pay the price.
Stayed 1 night in Jun 2023
Response from Jenny on 5 Jul 2023
Thank you for your feedback. Please do not hesitate to dial 0 and let the front desk know if there are any issues. We will always be happy to ask the other guest to turn down the sound. Jenny

10/10 Excellent

Junaid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located and my room was clean and comfortable. In addition, there was ample parking all the time. I enjoyed my stay.
Stayed 9 nights in Jun 2023
Response from Rhonda on 30 Jun 2023
Thank you! We appreciate your stay and kind words.The staff likes being notice and appreciated.

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trailer-friendly hotel on I-20 in West Texas
This Microtel was very convenient to access from I-20, and had plenty of space for me to park my SUV and trailer.
Stayed 1 night in Jun 2023
Response from Jenny on 29 Jun 2023
Thank you for the great comments from your recent stay with us. I am very pleased that you enjoyed your stay. Jenny

6/10 Okay

DAVID, Beverly Hills

Stayed 1 night in Jun 2023
Response from Jenny on 20 Jul 2023
Thank you for your review.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jenny on 31 May 2023
Thank you so very much for the awesome 10 out of 10 rating. I am happy that you enjoyed your stay with us!Jenny