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門羅智選假日套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
門羅智選假日套房酒店 (IHG 旗下酒店)
1687 North Dixie Highway, Monroe, MI

評價

8.4

很好

10 分評分，優異；309 則評價中有 163 則" "
8 分評分，不錯；309 則評價中有 78 則" "
6 分評分，一般；309 則評價中有 36 則" "
4 分評分，欠佳；309 則評價中有 17 則" "
2 分評分，很差；309 則評價中有 15 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

2/10 很差

Kasey (Harrod)

I b ooked a room thru expedia, when I arrived I was told the hotel was overbooked and I should not have been able to purchase the room online, expedia contacted the hotle and both are refusing to refund my money
於 2024 年 4 月住了 1 晚

10/10 優異

Robert

讚好：整潔度、職員與服務和住宿狀況
Front desk was very helpful and pleasant.
於 2024 年 4 月住了 1 晚

10/10 優異

Brittany

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The lady in the morning. Who set up the food. She was excellent. So nice. And made sure everything was fresh and stocked.
於 2024 年 3 月住了 1 晚

4/10 欠佳

Mark

伴侶同遊, 商務旅客
讚好：設施服務
不滿：整潔度、職員與服務和住宿狀況
Slept horribly tried to get more pillows the first night no answer at front desk. Second night I did get pillows but didn't help children running back and forth all night of the hours above our room didn't get any rest will not stay again
於 2024 年 3 月住了 2 晚

10/10 優異

Katie

讚好：整潔度、職員與服務和住宿狀況
Greta beds and pillowes
於 2024 年 2 月住了 1 晚

10/10 優異

Marion

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
LoLa G 於 2024年2月2日的回應
Thank you for taking the time to give us a 5 out of 5!

10/10 優異

Norm

於 2024 年 1 月住了 1 晚
LoLa G 於 2024年2月2日的回應
Thank you for the great review!

8/10 不錯

Takuya (Dublin)

於 2024 年 1 月住了 1 晚
LoLa G 於 2024年1月17日的回應
Thank you for choosing Monroe MI Holiday Inn Express and Suites!

10/10 優異

Brian

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
LoLa G 於 2023年12月28日的回應
Thank you for choosing Holiday Inn Express & Suites Monroe, Mi

4/10 欠佳

Stephanie

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
check in was easy and the first day was great, and then the elevator went out of service for the last 3 days of our stay - we were on the 3rd floor. The shower dripped all night as well, had to keep the bathroom door closed.
於 2023 年 12 月住了 3 晚
LoLa G 於 2023年12月28日的回應
Thank you for choosing Holiday Inn Express and Suites. We apologize for the inconvenience with the elevator being down during your stay. We hope to welcome you back again.

10/10 優異

Douglas

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The ladies at the desk were pleasant and helpful !
於 2023 年 11 月住了 1 晚
LoLa G 於 2023年11月29日的回應
Thank you for your kind review! We hope to welcome you back again soon!

10/10 優異

AARON (Westlake)

讚好：整潔度、職員與服務和住宿狀況
A very pleasant experience, as usual with holiday inn express
於 2023 年 11 月住了 1 晚
Staff 於 2023年11月11日的回應
Thank you for taking the time to give us an excellent review!We hope to welcome you back again soon.

10/10 優異

Zachary

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
LoLa G 於 2023年11月8日的回應
Thank you for choosing Holiday Inn Express and Suites! We hope to welcome you back again soon.

10/10 優異

Jennifer

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
One night family trip
Stayed in the suite that fit up to 8 people (we had 7). Lots of room, comfortable beds. The only bad thing i could say about the room is the very large stain on the carpeting next to the king bed. Needs a good shampooing. Breakfast was fantastic, great selection. Would definitely stay here again.
於 2023 年 10 月住了 1 晚
LoLa G 於 2023年10月17日的回應
Thank you for leaving us great feedback!

10/10 優異

Leslie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We love Red Lobster which is close. The pool was nice and the breakfast excellent. Felt safe to go outside to car even late at night. The syaff was very pleasant and friendly.
於 2023 年 10 月住了 6 晚
LoLa G 於 2023年10月14日的回應
Thank you Leslie for choosing Holiday Inn Express and Suites! We appreciate you leaving us a great review. Hope to welcome you back again soon.

8/10 不錯

JOSE RICARDO GARZA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
GRACIAS
於 2023 年 9 月住了 5 晚
LoLa G 於 2023年10月6日的回應
Thank you for choosing Monroe MI Holiday Inn Express & Suites!

10/10 優異

Ronald

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
LoLa G 於 2023年10月4日的回應
Thank you for leaving us a 10 out of 10 review!!We hope to welcome you back again soon.

4/10 欠佳

Sheree

家人同遊, 商務旅客
Mold in the shower caulking, bare bulbs as bedside lights, thin carpeting with no padding and an HVAC system that was extremely loud (woke us every time it came on). Lots of work trucks in the lot with guys hanging out smoking and drinking, we will not be patronizing HJ’s properties in the future. The breakfast provided was only positive thing, fresh hot quality food was provided.
於 2023 年 9 月住了 1 晚
LoLa G 於 2023年10月4日的回應
Thank you for choosing Holiday Inn Express. We are sorry to hear you had a less than perfect stay. We hope you will give us another chance to show you a much better experience!

6/10 一般

Kevin

家人同遊
讚好：職員與服務、設施服務和住宿狀況
We were given a room on the first floor, which I normally do not care for....and this lived up to it. The guests above seemed to be having races or a gymnastics class (12am & 5am). Sounded like they were going to come through the ceiling. It was hard for us to get some sleep. The room itself wasn't too bad. Majority of it looked clean, but when you come across a dirty towel left from a previous guest it doesn't leave you with a warm and fuzzy feeling. Also, one of the toilet paper rolls had a stain of some sort on it. Thankfully, there was another. The free breakfast was decent and the staff that we interacted with were very friendly so that's a plus. Overall a decent stay.
於 2023 年 8 月住了 1 晚
LoLa G 於 2023年8月29日的回應
Thank you for choosing Holiday Inn Express! Next time you have any issues please let the front desk know so we can correct the issues. We want you to have an excellent stay with us.

6/10 一般

habib

不滿：整潔度和職員與服務
於 2023 年 8 月住了 4 晚
LoLa G 於 2023年8月17日的回應
Thank you for choosing Monroe Michigans Holiday Inn Express & Suites! We hope to welcome you back again soon.

10/10 優異

Andrew

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Weekend stay
Weekend home to visit family. Hotel was extremely comfortable, stain on carpet was only eye sore / issue but we’re used to messes with our young boys. Hotel staff was very pleasant and friendly. The breakfast was amazing: keep it up! The breakfast staff ladies were super nice and complimentary of our young boys. Would definitely recommend this place for any type of stay.
於 2023 年 7 月住了 3 晚
Lola G 於 2023年8月8日的回應
Thank you for leaving us a great review!

2/10 很差

Kemsley

不滿：整潔度、職員與服務和住宿狀況
CAUTION! (unauthorized transaction) Help please, the below charge was made on my credit card with no receipt. (Card was held on file). I have logged disputed transaction with my bank. Could management please provide best email to communicate on this matter. thanks. Holiday Inn Express Monroe Us Transaction amount -$82.05 (NZD) Transaction date Fri 28 Jul 2023
LoLa G 於 2023年8月8日的回應
The additional fee you are seeing is an incidental holding fee, this will drop off 3-5 business days depending on your banks policy.

6/10 一般

真實旅客

家人同遊
不滿：職員與服務和住宿狀況
I stood at the desk waiting to be checked in for a good 20min. I didn’t get the room I requested which I understand but the people above me were super loud on the floor pounding around, the phone in my room didn’t work and the trim in the bathroom was falling off & the beds were uncomfortable. For $150 a night I was expecting to stay in a nicer hotel. The lobby smelled weird as well.
於 2023 年 7 月住了 1 晚
LoLa G 於 2023年8月1日的回應
Thank our for reviewing our hotel Holiday Inn Express and Suites in Monroe MI. I am sorry to hear you did not find the value in your stay with us. We try to provide top-notch service to all our guests and ensure everyone leaves happy. We hope to welcome you back again to show you we are a much better hotel than what you experienced.

6/10 一般

Murray

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Adequate for an overnight stay. Nothing special but no complaints.
於 2023 年 7 月住了 1 晚
Front desk staff 於 2023年7月29日的回應
Thank you for choosing Holiday Inn Express and Suites.

10/10 優異

Michael

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
No Complaints Here
We was arriving late in the day around 2am called ahead of time, they accommodated our late check in. Front desk lady was friendly and quick with our check in. Room was clean and everything was up to par. When I go back in October I will definitely be staying there again.
於 2023 年 7 月住了 1 晚
LoLa G 於 2023年7月18日的回應
Thank you for leaving us a great review! We look forward to welcoming you back in October.

10/10 優異

Kathryn

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good value
Clean, decent hotel, as expected
於 2023 年 7 月住了 1 晚
LoLa G 於 2023年7月16日的回應
Thank you for leaving us a great review!

10/10 優異

Tyreek

於 2023 年 7 月住了 2 晚
LoLa G 於 2023年7月30日的回應
Thank you for choosing Holiday Inn Express and Suites

2/10 很差

Patricia

不滿：整潔度、職員與服務和住宿狀況
This place charged me ahead of time and it’s in Michigan and I made a reservation for North Carolina and now I have to pay for North Carolina and Michigan. This is a total scam don’t use Expedia anymore.
於 2023 年 6 月住了 1 晚
Lo La G 於 2023年7月7日的回應
Please contact the hotel directly to see if we can assist in any way

8/10 不錯

Jody

伴侶同遊
Staff wasn’t able to get the room safe to work, other then that, bed was comfortable, amenities were great. Overall great experience.
於 2023 年 7 月住了 1 晚
LoLa G 於 2023年7月7日的回應
Sorry for the inconvenience you experienced with the sale in the room. We hope to welcome you back again

10/10 優異

JOHN

於 2023 年 6 月住了 1 晚
LoZla G 於 2023年7月7日的回應
Thank you for the great review!

10/10 優異

William

讚好：整潔度、職員與服務和住宿狀況
My favorite hotel in all of Monroe. Great staff, convenient location and always affordable. Thank you guys for always making my stay AWESOME!
於 2023 年 6 月住了 2 晚
LoLa G 於 2023年7月1日的回應
Thank you for giving us an awesome review!! We hope to welcome you back again soon!

4/10 欠佳

gregory

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Very nice facility; front desk needs some training
This is a very nice facility but the stff member that checked us in left a lot to be desired. I booked a room with 2 queen beds and prepaid for it as I was traveling with a friend. When we checked in, I asked if the room had 2 beds as requested and paid for in advance. She said yes and handed me the keys. When I got to the room, it had a single King bed and that would not work. I went back to the front desk and she told me that they overbooked double bed rooms and I had no choice. Since I prepaid for the room in advance, I said this was unacceptable. She said she could move to another room with a pullout bed but indicated she needed to talk with her manager to make any changes. She called her manager, started that call by saying I "was being beligerant about the room I was assigned". The manager initialy indicated to her to offer me a $50 refund. I told her that did not solve the problem but asked if I could purchase a second room and apply the $50 towards it. She said "no" but her manager heard the conversation and immediately told her to give me the second room and comp me fully for it. I was willing to pay for it, with the credti applied but the manager heard the front desk person treating us poorly and corrected the situation. The manager saved the evening despite the poor approach and customer treatment by the staff member.
於 2023 年 6 月住了 1 晚
LoLa G 於 2023年6月23日的回應
Thank you for choosing Holiday Inn Express & Suites. We certainly apologize for the issues you experienced during check in. We hope you will give us another chance to show you we are a better hotel than what you experienced.

6/10 一般

Harley

家人同遊
讚好：整潔度和職員與服務
The room was clean and wonderful to stay only problem they charged my card before we even check out and it said it only needed a card to hold the reservation I didn’t think it would charge it? Maybe be more clear on that.
於 2023 年 6 月住了 1 晚
LoLa G 於 2023年6月23日的回應
Thank you for staying with us.

2/10 很差

Kevin

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
LoLa G 於 2023年6月23日的回應
Thank you for choosing Holiday Inn Express & Suites

4/10 欠佳

John

讚好：職員與服務
不滿：住宿狀況
Pool, and exercise room out of order. Bathroom less than clean. Some bigfoot in the room above paced back and forth until 1 A.M. Not pleased.
於 2023 年 6 月住了 1 晚
LoLa G 於 2023年7月1日的回應
Thank you for choosing Holiday Inn Express and Suites

2/10 很差

Jake

於 2023 年 6 月住了 1 晚
LoLa G 於 2023年7月1日的回應
Thank you for choosing Holiday Inn Express & Suites

10/10 優異

Robert

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
LoLa G 於 2023年6月23日的回應
Thank you for taking the time to give us a great review! We hope to welcome you back again soon.

6/10 一般

Sharif

家人同遊
It was an ok place to stay but the people I had in the room next to me was very rude & noisy. I called the front desk to ask them if they could speak with them but nothing happened so I just had to deal with it…
於 2023 年 5 月住了 2 晚
LoLa G 於 2023年6月23日的回應
Thank you for choosing Holiday Inn Express & Suites

10/10 優異

Rhodelia (Marion)

於 2023 年 5 月住了 1 晚
LoLa G 於 2023年7月1日的回應
Thank you for the great review!

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
LoLa G 於 2023年7月7日的回應
Thank you for the 5 out of 5 review!

10/10 優異

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
LoLa G 於 2023年7月1日的回應
Thank you for the great review!

8/10 不錯

Jeff

於 2023 年 5 月住了 3 晚
LoLa G 於 2023年7月1日的回應
Thank you for choosing Holiday Inn Express & Suites

8/10 不錯

Clark

家人同遊
讚好：整潔度、職員與服務和住宿狀況
`Did not know the room would not be cleaned after the first day
於 2023 年 5 月住了 2 晚
Lo La G 於 2023年7月1日的回應
Thank you for choosing Holiday Inn Express & Suites

8/10 不錯

Lisa

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 5 月住了 1 晚
LoLa G 於 2023年7月1日的回應
Thank you for staying with us !

8/10 不錯

Emily

於 2023 年 4 月住了 1 晚

6/10 一般

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was fine.
於 2023 年 4 月住了 1 晚

10/10 優異

The Lil

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The breakfast offered had a decent range of items, as did their concession corner. The staff was perfectly friendly and available at all times; really appreciate everything they did and do for the stays.
於 2023 年 4 月住了 1 晚

8/10 不錯

Mark

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great fairly new rooms. Great breakfast. Great server and friendly service at breakfast Dislike: Sliding door in shower would not stay closed when showering ... kept sliding open rm 322
於 2023 年 4 月住了 1 晚

10/10 優異

William (SAN ANTONIO)

商務旅客
讚好：職員與服務、設施服務和住宿狀況
Very convenient to the Fermi plant.
於 2023 年 4 月住了 3 晚

2/10 很差

Michelle

於 2023 年 4 月住了 1 晚