Monte Alto hotels in Toluca

"Nice facilities. Some upgrades in the room would be convenient "

"El hotel sería fácilmente un 10 si el servicio durante el desayuno pudiera mejorar. Lamentablemente, el staff de la mañana en el buffet mostró un servicio lento y, en algunos casos, poco amable. En particular, algunos colaboradores como Jordan, Manuel y el cocinero encargado de huevos y quesadillas transmitieron una actitud poco empática, dando la impresión de que el servicio se brindaba a disgusto, como si fuera un favor y no parte de la experiencia del huésped. En contraste, quiero resaltar el excelente trato de Eker, así como la amabilidad constante del equipo de recepción, el personal de piscina y el staff encargado de las actividades, quienes fueron siempre atentos y profesionales. Esto confirma que el hotel cuenta con muy buen talento humano en varias áreas. Lamentablemente, el tema del desayuno fue recurrente durante los tres días de mi estancia. El primer día pensé que podía deberse a haber pedido a la carta, pero en los días siguientes, aun consumiendo del buffet, la experiencia fue igual o incluso peor. Considero que esta área es una gran oportunidad de mejora. Con un equipo que realmente disfrute el servicio y la hospitalidad, la experiencia del hotel sería sobresaliente y completamente acorde al nivel que el resto del personal sí logra ofrecer."

"Had an amazing stay at Chichipicas. The entire hotel felt like a being at a spa. The staff were friendly and attentive, food was great and the pool is a dream. The rooms are clean and comfortable and every detail was thought of. I hope to be back in the future!"

"Very, very small bathroom and the TV was above the window, very strange setup. We could not enjoy the facility as the owner would not allow it. He was very strict about the use of his place. "

"breakfast was great ! real fresh and with good choices. The spa seem great although we did not have time to use it"

"Habitaciones cómodas, limpias y amplias La alberca es grande y el servicio es bueno"

"En realidad es un buen hotel, pet friendly. Staff amable, pero hace falta un área de lobby"

"Un lugar ideal pensado para descansar y relajarse."

"Beautiful hotel, well located in town. If you're driving a car, a little tricky, as located on a hill. Only saw 4-5 parking spots. Walking distance to many restaurant. 45min from Herrera Butterfly Sanctuary. Amazing views of the Lake. Rooms are modern and looking like the photos online. Best shower I had the whole trip !!! Just wished they had a mini fridge in the room. Great Nespresso machine. We had 1 breakfast + one dinner at the restaurant on site and it was just ok. It was low season, so it felt like they had to ask the chef to come in, as we were the only couple in there, both times. The Spa was good, we booked a massage. The Pool area was nice, but the water was not heated, so a little to cold for swimming. We didn’t try the bath tubs. Would definitely return. Staff was amazing and always helpful."