Manaus Moon Beach Hotels

"Food was really good at the restaurant "

"House keeping was very inefficient. Front office staff indifferent. Not very polite. "

"Very nice place "

"No balcony, no microwave if you wanted to heat food up you purchased elsewhere. You have the arrive at the exact time the hotel requires. I had to wait 4 hours when i just got off the plane. The room they stored my luggage in had bugs because when i retrieved my bags and was allowed in my room they were crawling all on my belongings. With no notice they take a photo of your face and you have to scan your face to do anything there, the restaurant, the pool,the elevator your room its annoying after so many times. The staff was nice, but i definitely would've preferred another place."

"Great staff and fun. Facility a little dated and worn down. "

"The hotel was in a good location, felt safe. I was surprised to not see any soap at all in the whole apartment. No soap to shower or wash hands. "

"The hotel was good with a decent and clean room. However, it was difficult to get ahold of the hotel and they were disorganized when trying to contact them as well. "

"That was a disaster. My family of four couldn’t stay in the room. We had to find an emergency stay, which by itself was a challenge and expensive. The room was not ready for us. No bed sheets or towels. In addition, there were bed sheets clumped up, likely from the previous guest. Also, I was not able to get the AC running cold. AC in Manaus is a must because it is too hot and humid. Communication was challenging and I am requesting a refund which will be another ballgame. I hope Expedia will help me."

"Property Dirty; lights not working; bathroom in terrible conditions; bad smelling.; we refused to use the room and never we never received the refund; contacting the property ower in this platafform; they just ignored our refund request; this property have to be banned from Expedia"