Moretonhampstead Hotel with Pool

"I always enjoy my stays at The Grand, and have visited annually for 16 years. The pool is fantastic and the ambience lovely. Great bar in wonderful setting with views of the bay, and reasonable prices for drinks. Breakfast is good and tasty, but I have never liked the marmalade, far too sweet and sickly, and I wish they could provide sourdough in this day and age. Rooms are clean and comfortable but found hot during my recent stay, and you cannot turn off the heated towel rail in the bathroom. The main thing which lets the hotel down is the reception staff. It is the same year after year. You can be overcharged, if not on the ball, and even though I sent an email explaining about my two bookings and who would be in each room (and received an affirmative response), there was utter confusion on arrival and departure, and we witnessed other guests experiering similar issues. They were blaming the new system, but it has been the same story at reception for years. If only they would get an efficient reception manager to sort them out, I could then give five stars."

"I knew I'd made the right choice of hotel from the moment I arrived. The receptionist was welcoming and friendly, the public rooms were gorgeous and tastefully decorated. Everything looked immaculate and gave a great first impression. I dined in the restaurant one evening and the meal was one of the best I've had in a while. The waiting staff are perfect - attentive but not over-bearing. The spa facilities were wonderful. Overall, a fabulous stay and I'd definitely book again."

"Breakfast and dinner were amazing "

"Very nice hotel"

"Good clean hotel with parking and a good location"

"What a lovely hotel! The view from my room was amazing. The room itself was stunning and had all the extra touches that make your stay memorable. If it had been warmer I would have sat on the welcoming balcony, looking out to sea. Lovely location and stunning hotel. "

"Thought I’d booked a lodge git a room did get refunded a night. Had to spend a day killing time as I was given a room key with guests still in it so instead of relaxing in a front room I had to explore the area with my partner who’s just miscarried!!! Hence wanting a lodge then was told I had an upgraded room but it was twin beds put together and we were falling through the middle the staff were amazing but disappointed is an understatement and no where near compensated respectfully and was made to just accept it never ever again considering what I’d heard about the place the weekend and my partners recovery was beyond ruined"