Nisswa Mount Ski Gull Hotels

"My husband and I have been going to Grandview Lodge in Brainerd, MN for the past 25 years and have always enjoyed it. Well, that came to a halt after our last stay. The rooms, while being updated, are pretty tacky as well as the walls being paper thin. I thought we had people in our room one morning, but as it turns out, it was the cleaning crew cleaning the room next door. It was that loud!!! The biggest concern however, was at checkout when I had a concern and literally, wanted Chris, the Front Desk Manger, to just acknowledge my concern. He was completely dismissive of my concern, of me and the fact that we had just spent money at the spa, Northwoods Pub, etc. He was all about principal and that I was wrong, and he was right. He did nothing wrong and that was it. I point blank asked him if he was going to do anything to make my stay better and he said no. So then I asked him, so you are OK with me leaving upset and he said Yes. No Customer Service at all. I am in customer service and I can tell you, that I would NEVER have treated anybody like that. I would have listened and then talked but never just be dismissive of a 25 year customer. The funny thing is that my husband and I had just talked about possibly buying some Grandview Real Estate the night before. Well, guess what, that will never happen. I am so sad about this as we had always enjoyed our stays in the past, but all it takes is one person to ruin something and turn all memories into a negative. Th"

"When I first called,The lady on the phone told me they had no rooms. We had already checked online there were lots of rooms. I booked one online then the lady at the desk called back almost immediately after booking and said it looked like I got the last room because someone canceled, There were definitely rooms left. The parking lot wasn't even fill that evening. Very odd....When we got there the lady at the desk told us we would have to wait for the next person on duty to arrive so we could check in because she had already logged out and didn't want to log back in even though she was just sitting at the desk and there were no other guests there. We waited about 15-20 minutes. There was no dead bolt lock on our door. The heater in the room was stuck on heat and we kept having to open the door too cool it down. I finally unplugged the heater to get it to stop blowing hot. Even switching it to AC did not work. The garbage had not been taken out, the bathroom garbage was absolutely full. It was a very strange experience that I likely will not recommend or participate in again myself. "

"We had a great time! We found this home to meet all our needs. Had many areas in house to have large gatherings or to spread out. Found the outside area to be very enjoyable for hot tub and bonfire time. Everyone got a good night sleep as we felt the beds were very comfortable. "

"Great cabin with a lake view far enough to feel secluded but close to grocery and amenities. Appreciated the wood burning fireplace in the living room (gas downstairs) and great stocked kitchen. Lots of games for the kids. Wish the stairs down to the lake were accessible in the winter but we made it work. Very comfortable accomodation available last minute in their off season!"

"We truly enjoyed our stay on Gull Lake. The home was beautiful and every room had a view. We enjoyed to wood-burning fireplace while playing monopoly and the copper-footed tub was so relaxing. It was clean, and check in/check out was easy. We will be back!"

"Quiet and nice"

"We loved this home on the shore of gull lake. It was a wonderful family time together, with lots of memories being made."