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Reviews of Hotel Grand Imperial Resort & Spa

4 out of 5
Hotel Grand Imperial Resort & Spa
Near Picture Palace Bend, Kingcraig Road, Mussoorie, Uttarakhand

Reviews

6.6
Rating 10 - Excellent. 1 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 2 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

7.4/10

Cleanliness

5.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Rooms were outdated. Bedsheets were soiled. Only perk was the breakfast buffet.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and customer service very good and food awesome .. garsih. Gajendra Sanjay mahipal harish best customer service
Stayed 1 night in Oct 2019

6/10 Okay

Raghava

Liked: Cleanliness
Disliked: Staff & service
Mixed experience
It was a mixed experience. While the hotel was located in a nice place the service was terrible. Breakfast was served cold for two days and after complaining they put some burners. Even then the breakfast was cold on the third day. Rooms were not cleaned even at 2.30pm. They took 30mins to send someone to clean.
Stayed 3 nights in May 2019