Tolle Lage im Akagera National Park mit unglaublicher Aussicht. Personal ist sehr freundlich und hilfsbereit.
Martin
2024 年 11 月入住 3 晚
8/10
Friendly staff. Recent change in breakfast process makes it slower and more difficult for early morning safaris.
marc
2024 年 11 月入住 1 晚
10/10
David
2024 年 9 月入住 4 晚
2/10
Impossible to reach the hotel by phone, email, WhatsApp before the stay to ask questions.
Hidden fees not included in the price and never mentioned anywhere (20€)
Our reservation was not in the system, we had to argue not to pay twice.
Nice hotel, nice view, nice service once your are in.
Pierre
2024 年 6 月入住 1 晚
8/10
Jean Marie
2024 年 4 月入住 1 晚
10/10
Tobias
2024 年 2 月入住 1 晚
6/10
Meh. That's about the best word for it. It's not the staff or facilities, but the general service is just not up to par for Accor. Ask for an African tea - wait 30 minutes and get a cup of water with a tea bag. Dinner? A very expensive mediocre buffet - there is zero option for anything else or a place to go because, well, you're a game park - in a cafeteria-like setting. It was not good. Many more options close by for a better experience, and you won't wonder why you chose this place over the others.
Charles
2024 年 2 月入住 2 晚
8/10
Omar
2023 年 12 月入住 1 晚
10/10
LeAnn
2023 年 12 月入住 2 晚
8/10
Nice comfortable resort in the midst of Akagera. Everything was well done. Be aware that food prices at hotel are too high for the location