Absolutely Appalling Experience – Stay Away!
I recently stayed at the Hilton Grand Vacations Club in Myrtle Beach, SC, and what was supposed to be a relaxing 4-day getaway turned into a complete nightmare. On the second night of my stay, the hotel decided to pre-authorize my card — mid-trip. My bank flagged the charge as potential fraud, as many do with unusual transactions, which is entirely understandable.
What is not understandable is the hotel’s outrageous response.
Less than 10 minutes after sending a text alerting me of the declined charge, two security guards were banging on my door late at night, demanding immediate payment as if I were some kind of criminal. This was not a knock or a polite check-in — it was aggressive, inappropriate, and deeply unsettling.
I explained the situation and told them this could easily be resolved in the morning. Instead, I had to scramble to call my bank, get the charge approved, get dressed, and go down to the lobby late at night to avoid being thrown out of the hotel.
For a property under the Hilton brand, this was an inexcusable display of poor judgment, terrible customer service, and total disregard for guest comfort and dignity. I felt harassed, humiliated, and completely unsafe.
I will never stay at this location again and I strongly advise others to steer clear. Myrtle Beach has plenty of options — don’t waste your money or peace of mind here. Hilton should be ashamed.