Neil Island Family Hotel

"After a disastrous stay at Silver Sand Sea Princess I was dreading this stay just as much! I really missed a beat when checking in as I hadn’t paid for the room so should’ve just cut my losses and stayed elsewhere. Unsurprisingly the WiFi wasn’t working when I arrived (same as the other Silver Sand Sea Princess) yet they have WiFi to take payment! Staff on reception couldn’t care less that you can’t get online. The woman even laughed when I said all I wanted to do was send a message to my husband to let him know I was ok (travelling solo). It took for the general manager to let me log onto his personal WiFi to send the message which I appreciated- thank you. I had requested a high floor room and this is what I was allocated. Sadly I wasn’t informed I would be sharing it with pigeons ratching around in the roof all day and then when they went to bed the bats came out! Sad to say sleep was extremely deprived that night 👎 Next day I requested to move to a ground floor room which I don’t like when I’m staying alone but at least I could have a decent nights sleep. My request was accommodated and that room was much quieter. 👍 However I did decide to move to another hotel for my last night as there’s not much to do in that area and I was bored stiff. On a positive the beach was nice and relaxing, food in the restaurant was good and staff (apart from Reception) were smiley and friendly. The 3 stars are for the food, staff and accommodating my room change."