My first issue was that, after sight-seeing on Yale University campus all day in 80+ degree heat, I was eager to check into the hotel and take a nice hot shower. After peeling off my sweaty clothes and getting into shower, I found that the refillable body wash container was completely empty so I had to get out of the shower to open the small hand soap bar to shower with that. Then, after dinner and drinks at the hotel rooftop bar, I wanted to go back to my room and watch some TV and fall asleep. Upon checking in, I thought it was a really nice TV. Guess what? No service. You can click on the TV guide but no matter what channel you click, it goes to a black screen. There's a Netflix option but you have to sign in to your own paid subscription, which I don't have. Wth.