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紐澳良遊唱詩人酒店 - 希爾頓 Curio 精選系列的評價

4 out of 5
紐澳良遊唱詩人酒店 - 希爾頓 Curio 精選系列
1111 Gravier St, New Orleans, LA

評價

8.4

很好

10 分評分，優異；1001 則評價中有 520 則" "
8 分評分，不錯；1001 則評價中有 259 則" "
6 分評分，一般；1001 則評價中有 127 則" "
4 分評分，欠佳；1001 則評價中有 49 則" "
2 分評分，很差；1001 則評價中有 46 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Zijun

於 2024 年 1 月住了 1 晚

8/10 不錯

JIAWEN

於 2024 年 1 月住了 2 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
Travis 於 2023年6月22日的回應
Thank you so much for your review. We hope you will come back and see us again soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 2 晚
Romanica 於 2019年10月28日的回應
Thank you for taking the time to send a review. We would love to see you again.

6/10 一般

Carole

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
All the staff members were nice and helpful. Location was great! I think hotels should be surgically clean so they are never clean enough for me. The hallways need some attention but our room was unique and decent, just a little smaller than Im used to.
於 2024 年 4 月住了 2 晚

8/10 不錯

Rod

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very nice and the little restaurant offered some nice entrees. The only issue we had was one of the elevators was down, so there was a lot of waiting for the other two!
於 2024 年 4 月住了 3 晚

10/10 優異

Jamar

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 4 晚

8/10 不錯

Martha

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was excellent.
於 2024 年 4 月住了 4 晚

10/10 優異

Tramaine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

6/10 一般

Kerrie

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
The staff were friendly and we were able to do an early check in. The facility needed attention as there were places where paint had been chipped off and it just seemed not well maintained, like elevator floor number buttons missing. There was a wet carpet musty smell as we exited the elevator on the 16th floor. The handle to the bathroom door (pocket style) was missing, and it was obvious the door had not been cleaned since handprints were visible. The mattress was worn and thin—-not very comfortable. The room had a mini fridge with a broken handle, and there was no luggage rack. Most outlets did not work, so charging devices was inconvenient since only the bathroom and entryway outlets worked. I had opted to stay here because it was a Hilton brand hotel, but I was disappointed and would not stay again.
於 2024 年 4 月住了 3 晚

6/10 一般

Jose

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚

6/10 一般

Antonio

讚好：整潔度
於 2024 年 4 月住了 2 晚

10/10 優異

Daniel

讚好：整潔度、職員與服務和住宿狀況
I
於 2024 年 3 月住了 1 晚

2/10 很差

Folonda

於 2024 年 3 月住了 2 晚

6/10 一般

Madison

伴侶同遊
讚好：職員與服務
The staff is the property’s saving grace. The rooms are lackluster, and look dingy. The walls are paper thin and you can hear every word the people in the halls and rooms around you say. There is also some sort of construction in the nearby area that commenced around 9 AM each day of our stay. Overall, the property seems a bit pricey for what it is.
於 2024 年 3 月住了 2 晚

10/10 優異

Kinah

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice place, very kind, professional staff.
於 2024 年 3 月住了 3 晚

6/10 一般

Daisy

讚好：整潔度和住宿狀況
不滿：職員與服務
front desk clerk that checked us in was very rude about parking questions.
於 2024 年 3 月住了 1 晚

2/10 很差

Nancy nathalie Luna

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
El elevador no sirve para el Piso 8 al parecer por los comentarios ya llevaba asi tiempo, la limpieza la hicieron muy inadecuada ya que no cambiaron las toallas ni rellenaron el bote de shampoo , ni de acondicionador ninde gel de ducha .. no habia jabon de manos y tampoco surtieron el papel de baño .. tuve que llamar 2 veces a la recepcion para que me llevaran papel de baño y gel de ducha, las sabanas y colcha de cama tampoco las cambiaron durante mi estancia….. en restaurante fui a pedir algo del Menu para la Comida y de todo el Menu de comida solo habia 1 platillo ….cuando hice me Reservacion mencionaba que tendria un credito para Tours Pregunte a expedia y me dijeron que lo viera directo con el Hotel y en el hotel me dijeron que lo viera con expedia por que ellos no sabian nada de ese credito se $130 usd de tours asi que su promocion fue una mentira y una trampa del hotel … el personal del hotel para nada fue amable .. es como si me estuvieran haciendo un favor… para nada fueron serviciales ni amables , creo que con esa actitud No deberia trabajar en la hoteleria… Para ser una marca de hilton quedan mucho que desear .. es mas deberian quitarle al nombre del hotel el by Hilton… es uno de los Peores hoteles que he estado .. obviamente no volveria
於 2024 年 3 月住了 4 晚

6/10 一般

joel

伴侶同遊
讚好：職員與服務和設施服務
Nice
於 2024 年 2 月住了 1 晚

10/10 優異

Edna

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was decent. Services were great especially Joy at the front desk! Bathroom was missing hand soap but we were able to get some from front desk. I would definitely stay here again.
於 2024 年 3 月住了 4 晚

8/10 不錯

kimberly

讚好：住宿狀況
於 2024 年 3 月住了 4 晚

2/10 很差

cherise

讚好：整潔度
不滿：住宿狀況

8/10 不錯

monique

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms are designed nicely, but much smaller than they appear in photos. Yet again, I don't understand why hotels have what amounts to mood lighting in bathrooms; it makes makeup a hit or miss process. Noise from the hallway was minimal, so we were able to sleep late, although there is construction across the street right now, but that is not the hotel's fault. The hotel restaurant food was quite good, but be advised hours are limited. As long as it isn't raining, you can walk to restaurants and activities. It's about a 2-block walk to Canal Street, and 5-6 blocks to Bourbon. Lots of restaurants in the area, as well as 2 Walgreens and a CVS. I saved my review about the staff for last because they were the best; some of the nicest, most pleasant and helpful people I've encountered at ANY hotel. I would stay here again just because Miss Joy is there; she is a pleasure and a treasure!

10/10 優異

jannet

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
i like the location and close to canal street.
於 2024 年 3 月住了 1 晚

10/10 優異

Tunisha

讚好：職員與服務
N A
於 2024 年 2 月住了 4 晚

8/10 不錯

Tiffany

於 2024 年 3 月住了 2 晚

6/10 一般

Pricilla

家人同遊
不滿：職員與服務和住宿狀況
Hotel smells like mold. Cleaning staff needs training on how to clean not just replace toilet paper and soap. Do not walk around the neighborhood after dark. You will get mugged. They allowed a homeless person to sleep on a bench in front of the elevators one morning. That was frightening. Elevators were very VERY slow. I will not be returning, ever.
於 2024 年 2 月住了 3 晚

2/10 很差

Cynthia A

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The staff was extremely rude.
於 2024 年 1 月住了 1 晚

6/10 一般

Glenda

多人同遊
不滿：整潔度和設施服務
Upon arrival, the computers were all down. It was a good 45 minutes before given a room. I had booked a king double - they gave me a king single. After complaining, they changed me to a queen double. (No king doubles at this hotel, Expedia!) The floor was soaked next to the bed by the shower wall. The toilet was NASTY - when I turned my head upside down to dry my hair, I was shocked at how dirty it was under the rim. Limited dining is an understatement. And the menu listed things that weren't offered (i.e. a cup vs a bowl of gumbo - I wasn't told upon ordering, but was surprised to get a bowl... and then charged for a bowl. And, the new upstairs bar was LOUD and uncomfortable--not at all a relaxing space.
於 2024 年 2 月住了 2 晚

10/10 優異

DeAja

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Workers were super nice and helpful.
於 2024 年 1 月住了 1 晚

6/10 一般

Demetria

於 2024 年 2 月住了 3 晚

8/10 不錯

Pawel

讚好：職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

6/10 一般

Dana

讚好：職員與服務
不滿：整潔度
於 2024 年 2 月住了 4 晚

2/10 很差

Ariana

伴侶同遊
讚好：住宿狀況
不滿：整潔度、職員與服務和設施服務
This is my third time booking and staying with this property…However, this time I absolutely hated it. I loved this property at first but I can honestly say this will be my last time booking for a while now. I booked a king size room city view. Couldn’t cancel the room ever due to not being able to reach anyone to cancel. Arrived at the hotel after I paid, the receptionist told me that my king room wouldn’t be available for my stay and that I’d have to take 2 queens (after I paid and all, no alert/email prior to arrival). So I settled for the queens, annoyed but I settled all to get in the Queen room and it’s filthy. Carpet all stained up, bathroom floor dirty, the whole floor were stinking when we got of the elevator, bathroom tissue holder was broken and holding on by a thread, and counter top was crack and split. The next morning we went the front desks to make them aware and the guy on the shift apologized and gave us a free night and offered to move us to BETTER after he checked the room out (his exact words)…We left for the day and came back to move into our new room. Got into the new room and there are stains everywhere, blood stains on lamp cover, mold in the sink, makeup sweared in sink, cold shower, room service agreed to bring ice to the room for me when called and I waited three hour and still no ice. Valet said our car was ready in 10-15 mins but really meant 30-1hour. All around a horrible experience.

10/10 優異

Kristen (Philadelphia)

讚好：整潔度、職員與服務和住宿狀況
The property was just off the beaten path but within a 30 minute walk to the French Quarter, Bourbon Street and Canal Street. Great location, wonderful staff, nice rooftop bar.
於 2024 年 2 月住了 5 晚

8/10 不錯

HOPE

多人同遊
讚好：設施服務
This property is accessible to everything.
於 2024 年 2 月住了 3 晚

10/10 優異

Alexandra

讚好：整潔度、職員與服務、設施服務和住宿狀況
Every beautiful hotel, straight shot from canal street where they do a lot of parades for Mardi gras. Overall very clean hotel and nice staff and away from crowds
於 2024 年 2 月住了 1 晚

10/10 優異

Bruce

讚好：整潔度
於 2024 年 2 月住了 1 晚

2/10 很差

Shawntel

於 2024 年 1 月住了 2 晚

10/10 優異

monique

staff was super friendly and helpful!!!
於 2024 年 2 月住了 1 晚

2/10 很差

David

家人同遊, 多人同遊
不滿：整潔度、設施服務和住宿狀況
Where to start…room was ready early which was great. Check in went smooth. Went to take the elevator to the 16th floor an only one elevator works for the whole building. Finally made to our floor and exit the elevator to walk into a wall of sewer gas. There was sewer water leaking from the ceiling in the hallway on to the carpet. They did finally put a bucket to catch the leak. Got into the and noticed black mold growing in the shower on the ceiling. It looked they had tried to paint over it a couple of times. It didn’t work. About 4am Saturday morning they decided to run a drain cleaner from the floor above us. The drain pipe runs in the wall next to the bed. Not how I wanted to wake up. Last but not least, Sunday morning woke up to NO hot water. Come to find out that the hot water went out for the entire building about 12 hours earlier on Saturday night. Talked to the clerk at the front desk about it. No one cared. Didn’t even get a “sorry”. I’ll be seeking some kind of refund.
於 2024 年 2 月住了 3 晚

6/10 一般

Maria (COVINA)

多人同遊
不滿：設施服務
Check in was fast. The restaurant had excellent food, although the service was slow, it was still good. I only had partial housekeeping one day, and it was fair. The rooms are thin walled and I could hear the conversation of my neighbors. The roof top bar was cozy, limited wine menu though. The biggest complaint my group had, was the 15/10 on the loud VOLUME of the crappy vulgar music. It was painful to our ears, emotionally and physically. I would not stay here again.
於 2024 年 1 月住了 3 晚

4/10 欠佳

真實旅客

多人同遊
讚好：職員與服務和客房舒適度
Overall the room itself was good. Desk staff was friendly and welcoming. Wait staff at restaurant and bar was ok. Construction work was going on next door which began at 5 am so deprived of sleep. Could have been forewarned at time of check in
於 2024 年 2 月住了 1 晚

8/10 不錯

tiffany

讚好：整潔度、職員與服務和住宿狀況
beautiful property
於 2023 年 12 月住了 1 晚

10/10 優異

ANGELA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
From the moment we arrived, the people at the troubadour impressed us. Our valet, Jada, and front desk guy, Nathaniel (i think) #55, were kind and very helpful and conscientious of our needs. And Patrick at the restaurant, the listening room, made our evening special. The room was clean and comfortable and quite stylish too! The bathroom and shower was absolutely beautiful - i wish we could've stayed another day or two!
於 2024 年 1 月住了 1 晚

2/10 很差

Cheryl (Chesterfield)

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
Nothing Luxury about the Troubadour unless you consider Power outlets that don't work, show heads with no pressure from leak, cold shower options only, in room thermostat controls that don't work set 68 reached 75....bathroom vent fans are for aesthetic only....if you book via third parts Expedia they won't work with you for coordinated refunds they'll throw a few points towards your Hilton Honors. We had to spend time on our vacation to move rooms only to experience other issues with the in room "safe" prelocked from previous guests with no available override key....and no Hot Water at 6am-11am....its no coincidence I met two couples in hotel elevator checking out in frustration....traveler beware. First time in New Orleans and this was the only thing of concern. Day manger will say there isn't a way to issue refunds but when coordinated with Expedia she denied the availability of refund. A Will vs a way.
於 2024 年 1 月住了 2 晚

10/10 優異

Jonathan

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

2/10 很差

Lorie

家人同遊
讚好：職員與服務
Only 1 of 3 elevators were working and no hot water - the front desk was very accommodating Hilton needs to do better
於 2024 年 1 月住了 1 晚

2/10 很差

jeffrey

不滿：職員與服務、住宿狀況和客房舒適度
our room was located on the 16th floor. Only 1 of 3 elevators were working so it was a hassle getting too and from your room. The hot water didnt work the entire time we were there. Cold showers the night we arrived and that morning before we left. The tv remote didnt work. Front desk never answered after trying a dozen times. The location of our room was very close to the rooftop bar and we had to listen to bass from music well past midnight so we didnt get much sleep.
於 2024 年 1 月住了 1 晚

4/10 欠佳

Duncan

商務旅客
讚好：客房舒適度
不滿：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 3 晚