The hotel is beautiful, clean, glamorous and has an elegance to it. The bar and restaurant were great. The manager on site was good (Miranda) and handled our issues politely and well. The hotel staff definitely need more training on customer service and guest relations. The hotel also needs to sort out and fix a faulty alarm that had us walking down 24 flights of steps at 3am in the morning. We were told that it was a drill, but the alarm went off 3 more times in the following days and elevators shut down. Less than acceptable in terms of operations. I would stay again since location was good and great shops near by. It’s right next to the Apollo Theater. Some staff members were great in the restaurant, but hotel staff need improvement. No smiles from one particular staff member at the front desk who seems to hate her job and was less than accommodating. Overall, we stayed for 10 days and felt that we got our monies worth in terms of the nightly rate. Views from room were awesome and the room was spacious and clean. Had to triple request some items, like towels, toilet paper etc and ask for the room to be cleaned since we were simply skipped some days. It’s a true gem for Harlem, I hope that training and service can be improved to make it a landmark that remains for many years to come. Entertainment in restaurant was great too!!