The area was great but the actual hotel wasn’t great. Customer service wasn’t great. We stayed for two nights and for the first night the hot water didn’t work. They couldn’t move us into another room because there was no availability. The second day the water was barely warm. I find a lack of hot water in a $500 a night room to be unacceptable.
Ozi
於 2024 年 4 月住了 2 晚
10/10 優異
Stephanie
2024年4月17日
讚好:整潔度、職員與服務和住宿狀況
Wonderful location, ambience, and staff. Also, really enjoyed the Lounge happy hour.
Stephanie
於 2024 年 4 月住了 4 晚
6/10 一般
Laurent (Seattle)
家人同遊, 商務旅客
2024年4月16日
讚好:整潔度
The Wallace really just gets you room.
We had a suite but there was no pull out sofa..(and we had 2 kids with us) so we ended up w 2 queens suite.
There is no food and minimal room service - pajamas just dumped on the beds towels not replaced or hung
No soap refill- you get it all a phone call later - but it’s 4 star service.
The room was clean and elegant.
So- it’s almost an VRBO type situation.
Location is great and many breakfast options in walking distance.
Laurent
於 2024 年 4 月住了 1 晚
10/10 優異
Margaret
伴侶同遊
2024年4月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Wallace is a lovely hotel and the staff are wonderful. I would definitely stay here again.
Margaret
於 2024 年 4 月住了 2 晚
10/10 優異
fatih
2024年4月14日
讚好:整潔度、職員與服務和住宿狀況
All good hotel
fatih
於 2024 年 3 月住了 8 晚
10/10 優異
Tim
伴侶同遊
2024年4月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
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Tim
於 2024 年 4 月住了 3 晚
10/10 優異
Andre
2024年4月9日
讚好:整潔度、職員與服務和住宿狀況
Andre
於 2024 年 4 月住了 2 晚
10/10 優異
Lise
2024年4月9日
讚好:整潔度、職員與服務和住宿狀況
Lise
於 2024 年 4 月住了 1 晚
10/10 優異
Brett
家人同遊
2024年4月5日
讚好:整潔度、職員與服務和住宿狀況
Rooms were generous, well appointed and clean. Great bathroom facilities. Service was very good. No on site dining, but plenty of great breakfast places within a short walking distance. Easy access to theater district and museums via subway or a nice 20 min walk on a sunny day.
Brett
於 2024 年 3 月住了 6 晚
10/10 優異
Ritchie
2024年4月5日
讚好:整潔度、職員與服務和住宿狀況
Absolutely loved staying at the Wallace! We'll definitely be back.