Great location, sadly hotels staff is not trained properly , definitely does not act like a five start hotel. No one helped me with a bags outside when my car pulled ip to the entrance . Very slow room service, rude front desk clerk list goes on and on
Every year I stay there and every year the same story . Very disappointing
Polina
於 2024 年 4 月住了 1 晚
10/10 優異
Patrick
2024年4月15日
讚好:整潔度、職員與服務和住宿狀況
This is by far one of the best hotels in the city with amazing amenities, skilled staff, gorgeous rooms. Always a pleasure to spend time here.
Patrick
於 2024 年 4 月住了 2 晚
10/10 優異
Gayle
伴侶同遊
2024年3月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Would go again
Gayle
於 2024 年 3 月住了 3 晚
10/10 優異
javier
2024年3月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
…
javier
於 2024 年 3 月住了 4 晚
10/10 優異
Thomas
親子同遊
2024年3月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The absolute most incredible stay! My daughter and I cried when we were leaving. The staff were exceptional. We were centrally located. Expedia.com came through when our original booking fell through upon late arrival. Grateful to the iconic Plaza for every cherished memory.
Thomas
於 2024 年 3 月住了 3 晚
10/10 優異
Gus
商務旅客
2024年3月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Finest hotel in the world!
Gus
於 2024 年 3 月住了 4 晚
10/10 優異
Michael
2024年3月24日
Michael
於 2024 年 3 月住了 5 晚
6/10 一般
Fabienne
家人同遊
2024年3月24日
讚好:整潔度和住宿狀況
Stunning property and hotel. The location is fabulous and the building is absolutely gorgeous.
Service was average and not what I expect from a 5-star hotel. My son got a little candy basket on the first night but there was nothing else the rest of the stay (a couple of chocolates when turning down the beds would be a nice touch at the very least).
They called me Mister instead of Ms on the welcome card and did not make any effort to correct once I pointed out I wasn’t a man. There was no effort to get to know us or talk to us.
The $65 daily fee is tacky and inelegant. I’m not in New York to eat pancakes or wings or other outdated 80s hotel food (their menu is terrible other than the Palm Court tea) so we only used that amount once. The hotel refused to budge when I mentioned there wasn’t much on the menu we could eat due to food restrictions and said it’s the same for everyone.
The blow dryer in the bedroom was gross. The vent was fully crusted with gunk and really needs to be either cleaned or replaced.
The bedroom was spacious and beautiful. Room was cleaned around 7pm every day which I did not like - we typically left early for long days of exploring and shopping and came back at about the time the room was being done which was inconvenient.
Overall, staying at the Plaza was an amazing experience but I will look for another hotel for our next stay due to the overall lackluster service.