Good hotel, room was large and well appointed, however the curtains didn’t fit properly allowing early morning sun to get through, so no lay in. Also very early 3-4 bins getting emptied (bottles) meant a disturbed sleep.
Steven
於 2025 年 5 月住了 1 晚
8/10 不錯
Rachel
2025 年 4 月 28 日
讚好:整潔度、職員與服務和住宿狀況
We stayed in a club deluxe bridge view room. View was stunning. Room was nice except the bathroom. It was so small you couldn’t even open the door all the way. Expected more from it considering this isn’t one of their standard rooms. The room service number they show on the TV actually puts you through to another room. When we managed to get the actual room service number to ring no one picked up and we had to go through reception.
Rachel
於 2025 年 4 月住了 1 晚
10/10 優異
Finbarr
2025 年 4 月 24 日
Finbarr
於 2025 年 4 月住了 1 晚
10/10 優異
Andrew
伴侶同遊
2025 年 4 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely staff, especially the Irish waitress in the mornings (didn’t catch her name) great location. Decor is wonderful. One criticism would be that the safe in the rooms are too low, when you are of a certain age it becomes a bit of a problem having to get on all fours to use it
Andrew
於 2025 年 4 月住了 3 晚
8/10 不錯
Christine
2025 年 4 月 11 日
讚好:整潔度、職員與服務和住宿狀況
Lovely stay
Christine
於 2025 年 4 月住了 1 晚
8/10 不錯
David
伴侶同遊
2025 年 4 月 2 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Area nearby at night was sketchy
David
於 2025 年 3 月住了 1 晚
10/10 優異
Caroline
家人同遊
2025 年 3 月 29 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolutely lovely, rooms were comfortable and had lots of space. Reception was warm and friendly on arrival. Loved the decor in the bar area. Breakfast was great lots of choice and staff were great.
Great location, everything was walkable close to town and the University. Parking was easy and opposite the hotel .
Lots to do and see. Would definitely stay again.
Thank you
Caroline
於 2025 年 3 月住了 1 晚
8/10 不錯
Angus
2025 年 3 月 28 日
讚好:整潔度和職員與服務
Friendly staff , great food, restaurant service could be a bit better. However overall a good stay.
Angus
於 2025 年 3 月住了 1 晚
10/10 優異
Keith (Edinburgh)
2025 年 3 月 23 日
Keith
於 2025 年 2 月住了 2 晚
8/10 不錯
Ruby
伴侶同遊
2025 年 3 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were so friendly and accommodating here in both reception and the restaurant. The room was generously sized and comfortable. We had dinner at the hotel before our theatre trip which was excellent. Great views of the Millennium Bridge.
Only negative comments - there was no conditioner in the bathroom. For somewhere which is offering free menstrual kits (bravo - this touch is amazing!) it would have been nice to have hair conditioner too. Also the check in process did seem to take quite a while and there was a big queue when we arrived around 4pm which took a while to get through. However it’s hard to balance quality service with speed hence why overall this still deserved 5 stars.
Ruby
於 2025 年 3 月住了 1 晚
10/10 優異
Elizabeth
2025 年 3 月 13 日
Elizabeth
於 2025 年 1 月住了 1 晚
10/10 優異
Adam
2025 年 3 月 12 日
讚好:整潔度、職員與服務和住宿狀況
Great hotel, beautiful room.
Adam
於 2025 年 1 月住了 3 晚
10/10 優異
Aaron
2025 年 3 月 12 日
讚好:整潔度、職員與服務和住宿狀況
Aaron
於 2025 年 3 月住了 2 晚
8/10 不錯
David
家人同遊
2025 年 3 月 9 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay
David
於 2025 年 1 月住了 1 晚
8/10 不錯
Clive
伴侶同遊, 商務旅客
2025 年 3 月 6 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and recently refurbished but needs some refinement if the refurbishment undertaken. With those done this would be a great stay.
Clive
於 2025 年 3 月住了 2 晚
8/10 不錯
Hugh
伴侶同遊
2025 年 2 月 25 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
Hugh
於 2025 年 1 月住了 2 晚
10/10 優異
Cortney (Charleston)
2025 年 2 月 20 日
Cortney
於 2025 年 2 月住了 2 晚
10/10 優異
Stephen
2025 年 2 月 18 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Stephen
於 2025 年 2 月住了 1 晚
6/10 一般
真實旅客
2025 年 2 月 18 日
不滿:住宿狀況
Not a luxury hotel
Room was not well equipped, a "luxury" hotel should have a coffe pod machine, a walk in shower and plenty of sockets, which this room did not.
真實旅客
於 2025 年 2 月住了 1 晚
4/10 欠佳
Andrew
2025 年 2 月 16 日
讚好:住宿狀況和客房舒適度
不滿:職員與服務
Not my favourite Malmasion Hotel
Staff are very hit and miss, bar staff and restaurant couldn’t be more helpful however, bar manager was the most miserable stuck person I’ve came across in hospitality and reception staff are also hit and miss.
Andrew
於 2025 年 2 月住了 2 晚
10/10 優異
Stuart
2025 年 2 月 16 日
Lovely hotel, great staff who were very helpful
Stuart
於 2025 年 2 月住了 1 晚
10/10 優異
Alison
多人同遊
2025 年 2 月 16 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Alison
於 2025 年 2 月住了 1 晚
10/10 優異
Rachael
多人同遊
2025 年 2 月 16 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Rachael
於 2025 年 2 月住了 1 晚
8/10 不錯
Michael
2025 年 2 月 16 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Well situated for Newcastle town centre
Newcastle was great, the hotel was well situated parking was easy, only thing was there was no real Spa only a dry sauna & the gym was disappointing