On the positive side, communication was excellent with quick replies via WhatsApp. The bed was very comfortable, the room (Parisian Garette) looked cosy, and the nearby café had friendly staff and nice cakes - pastries cold though.
Unfortunately, there were many small issues that negatively affected the stay. The pizzeria, café, and spa are advertised as hotel facilities but are actually separate businesses, which feels misleading. The Wi-Fi was advertised as 25+ Mbps but only reached around 4–14 Mbps during our stay.
Heating is controlled by the hotel with no option to adjust the temperature, making the room uncomfortably hot at night. The bathroom floor heating is automated and can’t be used when needed. On arrival, the bathroom was not clean — I found hairs in the bath, shower, and toilet. While this was later cleaned properly, it was a poor first impression.
There were only two power sockets, both far from the bed, making charging devices inconvenient.
Also a little note about some considerations, the ceilings of our room was low (I’m 182 cm), so not ideal for taller guests. Mobile signal was also very poor — we had both O2 and Three with almost no coverage in hotel and neighbourhood.
For a property marketed as 4 stars on Expedia and 5 stars on Google, this fell well short of expectations.
