平面電視

艾瑞娜公寓的評價

4 out of 5
艾瑞娜公寓
21 Carlton Road, Nottingham, England

評價

7.8

不錯

10 分評分,優異;39 則評價中有 18 則" "
8 分評分,不錯;39 則評價中有 11 則" "
6 分評分,一般;39 則評價中有 3 則" "
4 分評分,欠佳;39 則評價中有 2 則" "
2 分評分,很差;39 則評價中有 5 則" "

8.2/10 

整潔度

7.2/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.8/10 

環保程度

評價

4/10 欠佳

Fevio Damiao De Jesus

多人同遊
No blankets for sofas No WiFi password
於 2024 年 3 月住了 2 晚

10/10 優異

YUMENG

家人同遊
讚好:整潔度、設施服務和住宿狀況
it is very nice!!
於 2023 年 9 月住了 6 晚

6/10 一般

David

家人同遊
不滿:整潔度、設施服務和住宿狀況
This is marketed as 4 star. It is far from that. The matresses are appalling and uncomfortable, the single bed was all torn and the sofa bed was absolutely filthy and stained. If it wasn't for the fact that we were tired, we'd have walked away. Nothing about ten grand couldnt fix...
於 2023 年 8 月住了 2 晚

10/10 優異

Hugo

親子同遊
讚好:整潔度、設施服務和住宿狀況
staff was very helpful
於 2023 年 8 月住了 3 晚

8/10 不錯

Mary

於 2023 年 8 月住了 2 晚

10/10 優異

joanna

家人同遊
讚好:整潔度和客房舒適度
於 2023 年 7 月住了 2 晚

10/10 優異

JOHN

伴侶同遊
讚好:整潔度和住宿狀況
Loved it! All new appliances, clean and comfortable. Great market nearby to get food to cook in the excellent kitchen.
於 2022 年 10 月住了 2 晚

2/10 很差

Manish (vernon hills)

不滿:整潔度、設施服務和住宿狀況
於 2022 年 7 月住了 2 晚

2/10 很差

Zoltan

於 2022 年 6 月住了 2 晚
Lucy 於 2022年7月7日的回應
Zoltan, We are sorry to see your rating of us. We did not receive any reports from you to reflect this. Please do not hesitate to contact me to discuss further.

2/10 很差

真實旅客

多人同遊
不滿:整潔度、設施服務和住宿狀況
Apartment itself wasn't actually too bad, we rented 4 x apartments in this building. Seem relatively clean. The day after leaving however, we received an email saying that they are deducting money from deposit. They had a variety of reasons for claiming deposit, none of which were true and were all unproven accusations made by the cleaners in just one of the apartments. Quite appalled that a so called professional company can act in this way.
於 2021 年 7 月住了 2 晚
The Bookings Team 於 2021年7月13日的回應
Thank you for taking the time to provide us with feedback. We are delighted that you enjoyed your stay and found the apartment relatively clean. Our aim is to provide you with a comfortable and enjoyable stay. We are sorry for any inconvenience caused by the retention of the security deposit but can reconfirm that the matter has now been resolved and a full refund has been actioned. We utilize all guest feedback to implement positive changes and improvements. We hope to have you stay with us again!

10/10 優異

真實旅客

多人同遊
讚好:整潔度、設施服務和住宿狀況
Absolutely lovely apartment in a great location.
於 2021 年 6 月住了 2 晚
The Bookings Team 於 2021年7月13日的回應
We are so happy that you enjoyed your stay and the location worked well for you. We are looking forward to your future visits!

6/10 一般

Anna

家人同遊
不滿:客房舒適度
於 2021 年 4 月住了 2 晚

8/10 不錯

真實旅客

家人同遊
讚好:整潔度
Lovely stay
Pre check-in was a hassle but other than that brilliant stay. Lovely apartment.
於 2020 年 10 月住了 2 晚
Hotel Management 於 2021年4月19日的回應
Hello, Thank you for taking the time to leave your feedback. Please know that our team is always on hand 24/7 to help you with any assistance that you may need pre-arrival. We want to be able to ensure that your check-in goes as smoothly as possible. We are delighted to hear that you enjoyed your stay overall and that you loved the apartment. We hope that we can be of service to you again in the future.

10/10 優異

Ben

讚好:整潔度和客房舒適度
Great location and everything you need and more!
Had a few little issues with check in but only due to covid checks so can’t complain. Apartment had everything you needed even a surprise dishwasher and tablets etc! Was all lovely and clean except a few little bits (dusty blind, missed cobweb) but highly confident it was cleaned along the covid guidelines. Parking is great especially being a few minutes walk from the city centre. Overall a fantastic stay!! Would definitely recommend and use them again!!
於 2020 年 7 月住了 3 晚

10/10 優異

Mark

商務旅客
讚好:整潔度和客房舒適度
Cosy place
Great place to stay will stay again once in the area
於 2020 年 4 月住了 1 晚
Prim Short Stays 於 2020年5月5日的回應
Mark, it's fantastic to know you enjoyed your stay as much as we loved hosting you! We always hope that you and your family are safe! Our apartment will always be available shall you need a place to stay in the area!

8/10 不錯

Stephen

商務旅客
讚好:整潔度
Location close to town everything else was okay a pleasant stay
於 2020 年 3 月住了 1 晚
Prim Short Stays 於 2020年3月24日的回應
"It's great to know you had a pleasant stay, Stephen! We look forward to hosting your future stays so we can make it even more wonderful than this stay!"

8/10 不錯

真實旅客

商務旅客
讚好:職員與服務、設施服務和住宿狀況
Started twice, one bedroom apartment was bigger that a two bed and nicer! Corner sofa. Larger bedroom, loved apartment 5. Still no hot water though in bathroom or kitchen despite me taking them. Not a major issue as dishwasher and shower is electric but the shower has a mind of its own and is dangerous. Lovely apartment though but cleanliness of cooking utensils is terrible, run all the plates and cutlery through dishwasher before you use. Also, they should supply some washing machine detergent for you to use.
於 2020 年 3 月住了 2 晚
Prim Short Stays 於 2020年3月24日的回應
"Thank you so much for leaving us feedback! We are always look forward to hearing about how our guests feel about staying with us! It's great to know you appreciated our apartment and we are sorry about the incidents that did occur during your stay, they are important and shall be addressed. We have forwarded these concerns to the necessary department. This way, all our guests future stays will be great ones!"

10/10 優異

真實旅客

多人同遊
讚好:整潔度和設施服務
Great location for Nottingham Arena. Staff team were helpful in sorting online check in. Would recommend for short stay.
於 2020 年 3 月住了 1 晚
Prim Short Stays 於 2020年3月24日的回應
We appreciate your time and leaving us your feedback! We will share your kind comments with our staff. Our whole team provides a very honest, friendly and personable support so our guests feel free to reach out to us with whatever requests they might have in their home from home!

8/10 不錯

Lee

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 3 晚
Prim Short Stays 於 2020年3月24日的回應
Thank you for leaving us an almost perfect rating, Lee! We look forward to hosting your stay once more and hopefully having the opportunity to give you a 10/10 experience!

8/10 不錯

Paul (London)

商務旅客
讚好:整潔度和設施服務
Firstly this isn't a livable 2 bed apartment.what i mean is that its not like a regular apartment you'd live in.It has two small bedrooms and an open plan living room/kitchen,its very small, enough for 4 people for 1 or 2 nights. No storage space/wardrobes,just some places to hang a few shirts etc. no signage on property or car park,i struggled to find the car park but worked it out eventually, once you book you get several emails (and have to pay £200 deposit) from them direct giving you more info as it isnt a key system, you are given access code to the entrance and codes to get in your apartment which i didn't like, would've preferred a key.car park isn't marked out, you just leave car against either wall,I saw the same cars parked all 3 days i was there, they didn't move, leaving just a gap on the end for me to use,not clear at all.There is no stored hot water, they use a gadget in kitchen to heat it however all i got was tepid water so hard to shave. didn't need to wash up as there is a dishwasher and shower is electric so wasn't a major issue just annoying at having luke warm water to wash hands and shave.Was supposed to have a double bed but there are 4 singles and they push two together to make a double which is my pet hate.Uncomfortable with a gap in the middle, completely pointless.I sleep heavy but if you are a light sleeper you may struggle as the road noise from outside is loud.wifi good and cleanliness good.If you phone for support you get an Indian call centre!
於 2020 年 3 月住了 2 晚
Prim Short Stays 於 2020年3月24日的回應
"Your feedback is important to us, Paul! We are sorry to hear about the incidents that lead you to not having a good stay. We have looked into each of points you have made and have raised it with the necessary department to rectify. Thank you for letting us know as we want to continue to improve and grow the service we offer. We aim to provide a great stay for our guests and to give them a relaxing, comfortable, and peaceful setting. We appreciate your time and giving us the chance to host your stay!"

4/10 欠佳

Ben (Hong Kong)

親子同遊
不滿:職員與服務、設施服務和住宿狀況
Too many procedures before check-in, location instruction confused, narrow staircase makes difficult to carry luggage up or down, the tap of the bath tub doesn't work properly, too pricey for this condition.
於 2020 年 2 月住了 1 晚
Jay 於 2020年2月26日的回應
Hi Ben, We are saddened by your experience as we strive to provide the best stay possible for our guests. We send check-in instructions weeks before the arrival and we are currently looking if that can be improved. Furthermore, we do have a 24-hour support hotline that can cater to maintenance troubles. We feel like this is a missed opportunity for us to showcase what the experience is truly about. Thank you

6/10 一般

Stephen

商務旅客
Not happy with the stay
Was ok but small sofa was sunk in the middle and not very comfortable, had to clean all the cutlery before use and plates at they wasn't clean also parking was available but limited and didn't get a space so had to pay for parking each day which made it expensive !! This is not mentioned in the listing say parking included there's 6 spaces and 6 apartments so I think other people are parking in there
於 2020 年 2 月住了 4 晚
Prim Short Stays 於 2020年3月13日的回應
We are sorry to hear about this! There is one parking space for each apartment. We agree this should not have happened. We know a member of our team did reach out to you to try and reimburse you for your parking fee for the inconvience you faced. We encourage all our guests to contact us during their stay so we can resolve any concerns as much as we can! We greatly appreciate the feedback you have shared!

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、設施服務和住宿狀況
No hot water first day to shower but fixed next day apartment was nice and tidy
於 2020 年 2 月住了 3 晚

10/10 優異

Marcelo

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lugar limpo e confortável !
於 2020 年 2 月住了 1 晚
The Bookings Team 於 2020年2月27日的回應
Hi Marcelo! We are glad to hear that you enjoyed your stay with us. Your comfort and safety is our top priority. Looking forward to your next visits.

8/10 不錯

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Prim Short Stays 於 2020年3月13日的回應
"Thank you for your time in staying with us and leaving us your feedback. It's great to know that we were almost a perfect score on your rating! We feel good that it means we have a chance of improving our service and the potential to get a perfect score from you should you choose to come back again! We shall look forward to hosting you again in the future!"

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Small but perfectly functional, very close to Motorpoint arena which was what we needed!
於 2020 年 1 月住了 1 晚
Prim Short Stays 於 2020年1月23日的回應
Thank for your time in providing us feedback. It's wonderful to know that our location was very helpful to you. Next time that you need a place to stay near the Motorpoint, please do not hesitate to book with us once more!

8/10 不錯

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely Stay
The apartment was furnished and decorated in a modern style. It was lovely. The kitchen and bathroom were both modern and very adequately set up. The apartments are conveniently located near the National Ice Centre (Motorpoint Arena) and we were visiting for an ice skating competition. The front door had previously been kicked/smashed in, this was visible from the outside and inside of the apartment. The rear door to the apartment block did not lock, as per expectation (I was given an access code, but did not need to use it as the door wasn’t locking). This did worry my daughter, especially as our apartment door was not 100% in tact. We stayed in Apartment 3. There was free parking advertised. However, I was unable to park my car as there were 7 vehicles parked and I would have had to block them in, and there was no way of knowing which cars were associated with the other 5 apartments. I assumed one car parking space per apartment, but spaces were not allocated.
The car park
於 2020 年 1 月住了 2 晚
JS 於 2020年1月13日的回應
Hi, Thank You for the honest feedback, We would like to let you know that we appreciate it a lot and we take it to heart to improve our services even more. Thanks

2/10 很差

真實旅客

親子同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The apartment was changed with no information from expedia about anything. Im so cross with the lack of communication. I spent the whole day trying to get check in information and when we finally did it was the wrong apartment and then when we fot the apartment number we had the wrong code.
於 2020 年 1 月住了 1 晚
JS 於 2020年1月13日的回應
Thank you for letting Us know about this and We apologize for the inconvenience, rest assured We will doing our best to improve our services/

10/10 優異

Oscar

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent!
Lovely place. Clean, comfortable, warm and mostly very quiet. Thank you!
於 2019 年 12 月住了 3 晚
Prim Short Stays 於 2020年1月23日的回應
We appreciate your feedback! Thank you for letting us know that you felt comfortable and relaxed during your stay with us. We will also let our whole staff know that you acknowledge our effort! We look forward to seeing you again!

10/10 優異

真實旅客

讚好:整潔度
於 2019 年 12 月住了 1 晚
Prim Short Stays 於 2020年1月24日的回應
"Thank you for your time and choosing us as your place to stay. We hope that during your next visit in the area, that you choose to stay with us again! Have a good one!"

2/10 很差

真實旅客

多人同遊
不滿:整潔度、職員與服務和住宿狀況
Nothing unique had terrible trouble trying to check in at given time of 15.00 Did not receive any check in details until 16.00 on coldest day of the year.
於 2019 年 11 月住了 1 晚

10/10 優異

Allister

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚

10/10 優異

Michael

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚

10/10 優異

Kristian

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful for a family of four! Location & parking great as well. Highly recommend!!
於 2019 年 10 月住了 1 晚
The Bookings Team 於 2019年10月29日的回應
Hi, We are glad to hear that you enjoyed your stay with us and the apartment suited your needs. We thank you for recommending our apartment and we are looking forward to your next visit.

10/10 優異

真實旅客

於 2019 年 9 月住了 2 晚
The Bookings Team 於 2019年9月18日的回應
We thank you for having your stay with us. Looking forward top your next visit.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 3 晚
The Bookings Team 於 2019年9月18日的回應
We are glad that you had a good stay with us. We are looking forward to your next visit.

8/10 不錯

Anjie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
ETX-EmmaNoakes 於 2019年7月26日的回應
Thank you for your rating and for choosing our property. We're looking forward to having you again as our guest.

10/10 優異

真實旅客

讚好:整潔度、設施服務和住宿狀況
於 2019 年 6 月住了 1 晚
The Bookings Team 於 2019年7月2日的回應
Hi, We highly appreciate you had left a rating for us. How we wish we could have known details of your stay, in order for us to thank you personally.We are glad that you enjoyed the apartment. Looking forward to your next stay.